Ricart Used Car Factory

Worst Car Buying Experience I Have Ever Had For five years I have been buying vehicles for my company and by far this has been the worst car buying experience I have ever had. This is kind o For five years I have been buying vehicles for my company and by far this has been the worst car buying experience I have ever had. This is kind of lengthy so I wanted to mention at the beginning of my review that Ricart has ridiculous hold times and every time I would call I would get bounced around for 3-5 minutes before I actually got to speak to someone. I called on 1/2 and spoke to Colton. I expressed interest in buying a 2016 Malibu. I told him I will pay by check or wire transfer, which ever is easier for him. He emails me the purchase agreement. I call back the next day to start the process and he is off work. Spoke to who I thought was Scotty (it turns out they do not have anyone there by that name) and he tells me to call back when Colton is there. I call back on Friday 1/4 and spoke to Hannah. She was very nice and cordial and said that there was no record of me calling in on Thursday. Told her what was going on and she said she would FedEx the documents for me to sign. Monday 1/7 comes and goes and the documents were never delivered. Called back on Tuesday 1/8 and Hannah was off. Spoke to Nate who is not the friendliest guy and he acted put out the whole time. Told him I was ready to buy, just needed Ricart's bank info and the documents. Never heard back so I call back on 1/9. Nate gives me wrong bank routing number and still no documents. Called back and spoke to Cody who told me he would send bank info. Never got it. Luckily, I have a smart CFO who was able to find the correct routing number for Ricart's bank. Funds were transferred that day. Call back on 1/10 to confirm they received the funds and to see when the Malibu could be picked up. I was transferred (no lie) 10 times! All I wanted to do was to speak to someone who could confirm they received the funds. Finally spoke to Lorenzo who was to confirm they received the funds. Received dealer documents on 1/14, signed and return via UPS same day. Two days later Colton confirms they received the documents (its a one day transit) but still have more documents they want me to sign. I have never seen a dealership with so much disfunction and lack of interest in selling a vehicle. You would think when someone calls and says they are ready to buy with cash in hand the dealership would jump on it. It should not take more than two weeks to purchase a vehicle that is sitting on the lot. If it were not for the convenience of location to our Columbus shop I would have nixed this deal after dealing with them for two days. More

Extremely satisfied Great service took care of my needs and got me what I wanted would definitely recommend to anyone who is looking for a nice vehicle Great service took care of my needs and got me what I wanted would definitely recommend to anyone who is looking for a nice vehicle More

Great Experience, Great People! We have been thinking about how we could get another car, ( our credit is not it’s best ) a nice looking and mechanically sound car. Ricart used cars We have been thinking about how we could get another car, ( our credit is not it’s best ) a nice looking and mechanically sound car. Ricart used cars had helped us in the past but, that was 10 years ago but, we went down to try anyway. We arrived and the young man ( Josh ) who greeted us, he was amazing, friendly, informative, courteous and an overall gentleman ( you don’t find that at all dealerships). We had chosen a car off their website. Josh immediately brought it around for us to look at it and test drive. It was just as the website described even better in person. We were excited but, cautious because of our credit. We were sure we were going to be told I’m sorry but, we can’t help at this time. To our surprise it was the complete opposite! Josh came back and told us the good news he was as excited as we were and we started the journey to owning a very amazing Mercury Milan Premier. From the time we entered the parking lot until we left, we were treated with kindness and respect by everyone from Josh who greeted us to the cashier who took our down payment. I cannot not remember everyone’s name who we worked with, I’m very sorry. If your in the market for a fantastic used car and an unbelievably buying experience, I strongly recommend Ricart Used Cars, or if your just looking for your next car, start at Ricart because you will have an experience that no other car dealership can offer you. No matter who your greeted by when you arrive, I can guarantee you that from the start to the very end, you will be made to feel like family and you’ll get a fantastic car at an amazing price! If you do stop in at Ricart Used Cars, seek out Josh and say hi. He’s from New York and just saying hi is a great way to show him just what kind of people we have here in the Great State of Ohio. More

New birthday car! Andrew was very helpful throughout my and my family's one million questions. He went the extra mile to help me do everything I needed and even set up Andrew was very helpful throughout my and my family's one million questions. He went the extra mile to help me do everything I needed and even set up the mats in my car for me when it was time to leave. Some of the best customer service I've ever had. Thanks Andrew for helping make my birthday great! More

Simple, fast, and to the point. Rick was very helpful and seemed determined to get me in the car that I wanted. He got me the best price availabile for the car as well. Rick was very helpful and seemed determined to get me in the car that I wanted. He got me the best price availabile for the car as well. More

Best service yet Logan is by far the best car salesman I've ever met. Very professional, super nice, and knowledgeable about cars and trucks. He made the purchase of m Logan is by far the best car salesman I've ever met. Very professional, super nice, and knowledgeable about cars and trucks. He made the purchase of my new vehicle very easy and answered every question I had. I highly recommend Logan for any future vehicle sales. More

Really Good My time spent there was very pleasant and the people who took care of me was very friendly and made sure I was satisfied. The Service Is Great. And so My time spent there was very pleasant and the people who took care of me was very friendly and made sure I was satisfied. The Service Is Great. And so are the deals More

More then I expected Matt was AMAZING! He was very genuine and so helpful and encouraging. I went in very doubtful because of my credit but he did everything he could to g Matt was AMAZING! He was very genuine and so helpful and encouraging. I went in very doubtful because of my credit but he did everything he could to get us OUR dream in OUR driveway! Ricart will forever have my business!!! More

Very kind I love the amount of help that I received and all the information that was given to me help me figure out what the best option was for me without any I love the amount of help that I received and all the information that was given to me help me figure out what the best option was for me without any added pressure. Smile, Jesus Loves You. Sincerely: Jessi More

Excellent Customer Service! Caleb made our experience amazing 10/10 would recommend him! Andrew was also great and really made the end of the buying process a breeze! Caleb made our experience amazing 10/10 would recommend him! Andrew was also great and really made the end of the buying process a breeze! More