Ricart Kia

When car shopping I expect the sales associates to educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mention educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mentioning features I desire to have and features I can do without. I expect to be told accurate information! Especially when I asked not once but at least 20 times if said vehicle has ALL of the EXACT same safety features as the vehicle I'm turning in. I even called out the required features by specific name. I was told yes many times. As a consumer I can't possibly know all of the features on all of the new vehicles between each model and trim level. I expect the sales associates to know this information and to provide me with accurate answers. Furthermore the staff presented me with two extremely compelling choices: a Kona Limited and a Sportage PHEV. They knew I loved both options so much that I was about to just flip a coin to decide between the two as the monthly payment was identical. They had every opportunity in the world to inform me that the Kona DOES have the features I wanted but the Sportage does NOT. My choice would have been made on ACCURATE details. Instead because I was given INACCURATE information I went with the Sportage. Now I'm stuck with a vehicle that doesn't have what I was told it would. Heartbroken and livid. More

I brought my Kia Sedona in for an extended warranty repair that was sent out from Kia America. It has been over a month and they still have not started on my van (brought it in on 6/24/24) The service repair that was sent out from Kia America. It has been over a month and they still have not started on my van (brought it in on 6/24/24) The service manager said that they were waiting to hear back from the district manager to get the okay to start on the work. This past Wed he finally said he would skip the district manager and submit the claim to Kia which I believe should have been done in the first place. More

Excellent service from all the staff! I’d recommend them to other potential customers l talk to. I’d recommend them to other potential customers l talk to. More

It was Desmond for me! Amazing experience. He made me feel important and he listened. He wanted to know my thoughts and he was respectful. The level of knowledge and profes Amazing experience. He made me feel important and he listened. He wanted to know my thoughts and he was respectful. The level of knowledge and professionalism was astounding. I would hire him in a heartbeat. Keep this guy around! Very lucky to have him. More

Everyone there was nice and friendly. Made sure we was happy. Dez Walker my sales man was the greatest.when I need another car I will drive the 2 and a half hours again. Got me in and ou Made sure we was happy. Dez Walker my sales man was the greatest.when I need another car I will drive the 2 and a half hours again. Got me in and out fast because it was my mom's 81 birthday. And they told me to wish her a happy birthday. Thank you all. More

Everyone was welcoming, knowledgeable, patient and listened as we explained what we were looking for. They made our process easy and we never felt pressure. We will do business with them again and hav listened as we explained what we were looking for. They made our process easy and we never felt pressure. We will do business with them again and have made many recommendations to use Ricart Kia and Ricart in general. More

They are always so friendly and welcoming. Always answer questions. Make sure I’m taking care of Always answer questions. Make sure I’m taking care of More

Wes was absolutely amazing at being patient with me through the whole process, through me being stubborn and quite picky and got me in the car I wanted without trying to push something different on me. through the whole process, through me being stubborn and quite picky and got me in the car I wanted without trying to push something different on me. Thank you, Wes for dealing with me for over a month! More

The staff is Very friendly and professional. Would recommend the service department to my friends and family. Would recommend the service department to my friends and family. More

Honest. Knowledgeable. Excellent customer service. Kia Ricart’s sale and finance team are amazing. I recommend this business and their product to anyone! I l Knowledgeable. Excellent customer service. Kia Ricart’s sale and finance team are amazing. I recommend this business and their product to anyone! I love my Kia Seltos! More