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Ricart Ford
Groveport, OH
1,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,126 Reviews of Ricart Ford
March 28, 2013
We were mislead on the value of our trade-in and was told the car could not be sold on the lot and would have to go straight to auction. We accepted the deal because we had been there 2 1/2 hours and beli the car could not be sold on the lot and would have to go straight to auction. We accepted the deal because we had been there 2 1/2 hours and believed Mr. McFarland when he told us our car was not worth the true trade-in value because of the CarFax report. After we got home and printed the CarFax we realized it was inaccurate. I called Mr. McFarland and told him the report was in accurate. He was very rude and said the car was marked to go to auction and there was nothing he/we could do about it. One week later I saw the car on the Ricart Internet website for sale on the Ricart lot for $6500 more than we were given for our trade in. Ricart may be able to sell cars cheaper because of their inventory, but they will get their money back someplace else. Do not shop at Ricart and tell your friends and family to visit their small, local dealership that will be honest in their dealings with you. Except for the friendly, well-informed salesperson we talked to initially, this was a horrible buying experience. We tell everyone we can about our experiences at Ricart. More
by vrickey
Employees Worked With
Doug McFarland
March 21, 2013
As a previous reviewer said, I have had other type's of sales experience, but none were as good as mine here at Ricart Ford. I did my home work, I knew what I wanted and what price I would pay. I never of sales experience, but none were as good as mine here at Ricart Ford. I did my home work, I knew what I wanted and what price I would pay. I never met a salesman like Gary. He could answer any question I had on the 2013 F-150 Ford. And was a very professional salesman. I was surprised at the quote I was given as to how close we were on what I thought would be a fair price. During the whole process of purchasing my new truck, Gary, Doug, Bill and Chane were very professional and could answer any question I asked. I would recommend this dealership to anyone. Thanks for a good experience. More
by destaib
Employees Worked With
Bill Arnold, Chane Collins, Gary Kujanek, Doug McFarland
February 08, 2013
John was above other dealers ive worked with before . Had truck ready when I got to lot warmed up ready to try out. very nice to my granddaugher who was with me. Will send others your way. Thought doc fee truck ready when I got to lot warmed up ready to try out. very nice to my granddaugher who was with me. Will send others your way. Thought doc fees were pretty high! Over all nice dealing with John. DB from wv More
by dbiles
Employees Worked With
john t
February 01, 2013
I was greeted as soon as I stepped out of the car by Frank. He was very helpful throughout the entire experience. Bill also worked with us, even going as far to come in on his day off to be sure everyth Frank. He was very helpful throughout the entire experience. Bill also worked with us, even going as far to come in on his day off to be sure everything went smoothly when I picked up my car. I then got a nice follow up call from Frank the next day. Chane worked with us to get us a price that I was comfortable with. I will defiantly recommend Ricart to anyone I know and will always do my business with them! More
by Shailarc
Employees Worked With
Bill and Frank and Chane, Frank Struna
January 31, 2013
Had a very good experience! The salesman we had was very courteous and very attentive to what we were looking for. He even bought us lunch!!!! Didn't think we would drive away with the vehicle we did, but courteous and very attentive to what we were looking for. He even bought us lunch!!!! Didn't think we would drive away with the vehicle we did, but they worked their magic and got it!!!! More
by Momkids2
Employees Worked With
Chad Yochen, Ted Hanawalt
January 27, 2013
We went into the dealership November 29, 2012 to specifically see the Ford Fusion as a second vehicle. Josh was very helpful and knowledgeable of the Fusion and being that our credit is in the proc specifically see the Ford Fusion as a second vehicle. Josh was very helpful and knowledgeable of the Fusion and being that our credit is in the process of being rebuilt we were unable to comfortably purchase the Fusion. Doug had an innovative idea to help rebuild our credit by getting a lease and utilizing our Kia as collateral to eventually get the goal of two vehicles in the near future. Basically our trade prepaid a 2 year lease through the equity and we have no payments yet at the same time increasing our credit score by showing on time payments each month. Today I'm writing this review because I see clearly how Doug and Josh helped by doing this...Our credit scores increased over 50 points in only 2 months! The dilemma is that we need 2 vehicles and we planned on returning to get another car after our scores do indeed increase. We went to the used car lot at Ricart today (January 27, 2013) and Ray Pasco, used salesperson(same company), says to us that what Doug says about raising our credit is impossible and told us that he must have lied to us just to "close the deal"(AWKWARD MOMENT). When Ray pulled our credit that's how we discovered that our credit score DID INCREASE, thanks to Doug and Josh's approach. Needless to say we left the used car lot and returned to the new lot to speak with Josh and Doug about our next new car purchase plan. Doug assured us to continue with our original plan to purchase in March again. We bought new cars from Ricart Kia and Ricart Ford this year alone. I only have good things to say about the new dealerships at Ricart because they seem genuine and there to help you. The experience we had at the used lot at Ricart today made us run back to the new lot in disbelief of the terrible service experienced at the used side. After speaking with Doug, he helped us regain our faith in the Ricart family of dealerships but we will never visit the used lot again...not enough here to explain the terrible experience because that's a review all of it's own. We are just wanting to express that YES there is a big difference in the two dealerships when it comes to customer service used vs new. More
by clintes1
Employees Worked With
Joshua Gaston, Doug McFarland
January 01, 2013
I just want to thank Bill and Frank for all their hard work.... I was leary going up to look at buying another Ford Truck and had already made up my mind what I wanted. After talking with Bill he fit me w work.... I was leary going up to look at buying another Ford Truck and had already made up my mind what I wanted. After talking with Bill he fit me with a truck for my lifestyle that will meet all my needs.... Yes they could have sold me what I had made up in my mind I wanted and made more money but instead he chose to do the honest thing and fit me with a truck that not only suits my lifestyle both in work and recreational fun and did not discount that we all have a budget to stay in.... I will gladly recommend to anyone looking for a new truck or whatever it may be ask to see Bill and Frank you will not be disappointed. David More
by David45601
Employees Worked With
Frank Struna
December 18, 2012
The worst service I have ever experienced anywhere. I sat waiting for 4.5 hours for new tires and they didn't even do the alignment. Anywhere else could have gotten this done in an under an hour an a ha sat waiting for 4.5 hours for new tires and they didn't even do the alignment. Anywhere else could have gotten this done in an under an hour an a half. They never apologized. All I got was blank stares. Every time I went ask what was going on, they said it the vehicle would "done in a minute." Then another 45 minutes to an hour would pass by. The attitude and level of service at Ricart Ford is the most deplorable I've ever seen from a dealership. I've seen a higher level of service at a back alley buy here pay here dealer. More
by dtateiii
Employees Worked With
Dan Bryan among others
November 02, 2012
After not reaching a deal on a new 2013 Ford Explorer I received a call from Michael Trott saying that he really wanted my business. I was out of town for a few days and we were able to negociate a deal o received a call from Michael Trott saying that he really wanted my business. I was out of town for a few days and we were able to negociate a deal over the phone that he had approved through his manager. The day before I was to come in and finalize the transaction, I called Mr Trott to talk about financing and specifics was referred to the Manager Doug McFarland, suddenly, the price changed. He said they had made a "mistake" and wanted $2,000 more to do the deal. I told him that Mr. Trott and I had a prior agreement that was approved by a manager and I so asked to speak to Mr. Trott. After hearing a few whispers "coaching" Mr. Trott answered the phone and told me that we had a "miscommunication" and denied ever saying that we had an agreement. Then he had the nerve to say "If I don't like it, call the police". Classy Mr. Troot, Classy. More
by jetpilot67
Employees Worked With
Doug McFarland
October 30, 2012
I called and make an appointment to look at a new vehicle with Tronny Monahan. I came in October 13/2012 around 9 am and Mr Tronny met me at the door. He welcome me and ask me if I need anything to d vehicle with Tronny Monahan. I came in October 13/2012 around 9 am and Mr Tronny met me at the door. He welcome me and ask me if I need anything to drink. After we sat down he listen to what I have to say and then he explained what choices I had. After that we went to see the car I was looking for, I test drove it, loved it. Mr. Tronny did all my paperwork and got me the car I needed and wanted without any hassle. He was very friendly and respectful person. I would recommend him to everyone who decide to buy a car form Ricart1. Thanks Tronny. More
by bethlehem.tesfaye.3
Employees Worked With
Kira D Campbell, Tronny Monahan
