Ricart Ford

On September 12, 2024 I brought my 2023 Hyundai Tuscon in for repair. This damage was done by me the driver. I stated what had occurred and asked to have it looked at and repaired. I paid over $3,100 for the for repair. This damage was done by me the driver. I stated what had occurred and asked to have it looked at and repaired. I paid over $3,100 for these repairs. Shortly thereafter, I experienced a clicking/popping noise on my vehicle where the repair was done. In addition, my vehicle vibrated and was shaky when traveling above 65 mph. The vibration was fixed (told an indicator on the wheel was not put on properly and came off) but the clicking noise was not. I was told it was my steering column and was quoted another $1,800 for repair. I asked service to please exhaust all possibilities before I pay that amount b/c of the previous cost of repairs. From September 2024 through December 2024, I brought my vehicle in on at least 4 different occasions, and left it for service for DAYS at a time (16 total), including on October 23 for an oil change, with no resolution to my issue. After that oil change, I noticed my brakes were squealing while driving (in motion). When I went on a test drive with Tony on December 26, the head mechanic, I mentioned this issue. He told me it was just an indicator that my pads were wearing and I needed to replace them. It was at this time I decided to get a second opinion. I received an estimate on service and repairs. My second opinion immediately found the cause of my initial issue/concern same day and it was NOT my steering column. Oh! and they also found my brake pads were installed incorrectly. Inner and outer pads were in wrong locations. Front pads are low and wearing uneven due to incorrect installation and now I need new pads and rotors. The service from Ricart at this moment is abysmal. I am even concerned I was overcharged for my initial repairs. I purchased my vehicle from Ricart and had all my service done at Ricart (even my previous 2019 Tucson). However, it is unfortunate I will no longer be using Ricart for my service or future purchases. I would suggest the same to anyone I know. More

Appointment for oil change scheduled for Friday Dec 6th 9am. When arrived was told it would be a “long wait”, over 2 hours. I received 4 emails and 4 text messages confirming the appointment, one of each 9am. When arrived was told it would be a “long wait”, over 2 hours. I received 4 emails and 4 text messages confirming the appointment, one of each requesting response! Received email and text one hour before the appointment confirming appointment. Service advisor said they were busy, but I saw only one other car was in the 3 lanes of the service garage. I won’t be back. Went to another Ford dealer same day without an appt and got out in 45 minutes. More

They’re always courteous. They do a good job on my car when I’m there for service good atmosphere. They do a good job on my car when I’m there for service good atmosphere. More

I had to get my car towed here after hitting an object in the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and they refused to locate the vehicle. They told me I would need to come to their large automall and find the vehicle which I was able to locate by simply calling the fleet department and asking if it was sent their on accident. Pure laziness from the service department for ford. After I finally was able to get someone to offer to take the vehicle to the service lot, I got quoted $1300 for a new rim and tire, alignment, mount and balance, and new ball joints. I asked around and was quoted $800 by NTB for the same service. I found the OEM rim for a third of the price Ricart was asking and decided to get it towed to NTB. Ricart then tried to charge me a diagnostic fee and refused to release my vehicle unless I paid it. I had to go in and make a stink about the situation considering I already knew what was wrong with the vehicle. I later found out they didn’t even do anything but “kick the tire” as the service technician stated. They removed the fee and I was able to get the vehicle to NTB. However, when the vehicle arrived at NTB, they told me Ricart had already installed the donut in order to move the vehicle from the lot. Meaning, they already knew the vehicle just needed an alignment and new rim and tire. I would never recommend this dealership as they are clearly dishonest and phishing for “extra” services to charge unsuspecting customers. More

Very easy to work with and our sales consultant was friendly and thorough. Very pleasant experience. friendly and thorough. Very pleasant experience. More

As dishonest as they come. Agreed on a price. Told the salesmen i would call the next day to let them know. I called and was told that they could no longer the deal. I have Agreed on a price. Told the salesmen i would call the next day to let them know. I called and was told that they could no longer the deal. I have the paper with the numbers on it! I was told they would sell it to the next guy for more than what I was getting it for More

Unprofessional, poor communications, excuses, and more. Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving away from the dealership. More

The service department is populated by nice, friendly people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package (oil change, tire rotate and checks). I added a note that I had purchased an extended warranty from Ricart several years ago. Service rep called with an estimate of several hundred dollars to fix horn.I asked about extended warranty and she said it wasn't covered. I replied that if a non=working horn wasn't covered what was covered? She said she'd check and very soon after called back to say it was covered. So if a check was so easy was she being lazy or trying to charge me extra? (The warranty has a $100 deductible) When I went to pick up the car the bill was approximately $12 more than the total of the Works package and the deductible. I asked a service rep why and he couldn't explain why and neither could another rep who he consulted. They adjusted the bill and then the second rep came back to say the difference as because my car required full synthetic oil, not the semi included in the package.Nobody told me about that and this wasn't the first time I'd gotten that package for the car. He said they would not reverse the adjustment they'd made to the bill and then made a comment about not changing the synthetic oil out for semi.Admittedly I wasn't listening closely at that point. Nice people to work with but it shouldn't require that much work. More

I had Dez as a sales rep. He was amazing, friendly, welcoming, and super helpful. Highly recommend shopping here and ask for Dez! He was amazing, friendly, welcoming, and super helpful. Highly recommend shopping here and ask for Dez! More

I had a great experience thanks to Dezmond. I called him and explained a pretty bad situation I was in.. I came in thinking things would not go my way and to my surprise by the time I came to m I called him and explained a pretty bad situation I was in.. I came in thinking things would not go my way and to my surprise by the time I came to my appointment he was already prepared and he found cars on his lot that he thinks would best suit me , my children , and my situation prior to my appointment . He was well prepared, very understanding, and he went over the top for me. he made sure he found me such a great deal and a very safe car for me and my children. He went above and beyond to make sure I left a happy customer and I left feeling just that! More