Riata Ford - Service Center

My explorer had the battery die and I was able to get in and out on a Saturday. We dropped it off and they called when it was ready. Jon provided great customer service and the cost of the battery was cheap and out on a Saturday. We dropped it off and they called when it was ready. Jon provided great customer service and the cost of the battery was cheaper than anywhere else after I took advantage of Ford pass rewards. More

I been a customer with Riata Ford since 2007. JD Brooks all ways treats me great. I highly recommend Raita. all ways treats me great. I highly recommend Raita. More

Your service department and your dealershipstill warrant Your service department and your dealership still warrant my making a 60 mile round trip from S Austin. I’ve bought the last 4 of my five Ford F150X Your service department and your dealership still warrant my making a 60 mile round trip from S Austin. I’ve bought the last 4 of my five Ford F150XLT’s (the 2012 at Russell Smith Ford in Houston) the 2014, 2016, 2018 and my current 2020 model, at Riata. As for Austin dealerships—trust me, I’ve been to all of them, and you don’t want to know the details of how not all of them are customer friendly, and a couple of them were downright unethical and even sleazy business-wise. Wish I were making that up! I’m on a friendly first name basis with my Riata service department rep, Chris, and the same goes for your top tier mechanics, Billy and Oscar. I’m always confident my FX4 is in very capable hands with them working on it. I’m clear that their mechanical/technological knowledge base is comprehensive. You can’t beat that kind of customer care. Riata Ford Manor still gets 2 thumbs up from me. I don’t see that wavering. Y’all are a Cut Above. And as for my 2020 F150XLT FX4, my love affair with these beautifully designed, wickedly engineered machines is still ongoing. I still call them starships, and I’m forever convinced Ford is utilizing reverse-engineered alien technology inside of them. It’s just a matter of time till I locate the hidden controls for the antigravity propulsion system. More

Experience was the worst ever. Service guys have the worst customer service, took forever to answer call/email. Tried charging me for a rental when they screwed up with my car. No courtesy at all. Will worst customer service, took forever to answer call/email. Tried charging me for a rental when they screwed up with my car. No courtesy at all. Will not return to Riata Ford and recommend other folks to do the same. More

Oil change. Love Riata Ford to handle all of my F250 services to keep my truck running smoothly. services to keep my truck running smoothly. More

Courteous and professional staff. They are thorough and prompt! the technician did a great job, Happy with our truck! prompt! the technician did a great job, Happy with our truck! More

Friendly people and very professional. They explain everything on the server in need. I recommend. everything on the server in need. I recommend. More

My Ford Edge needed bumper work and the Service Center was fantastic. JD Brooks is the best Service provider ever!! He is informative, polite, and always answers my calls and questions. Thank you so m was fantastic. JD Brooks is the best Service provider ever!! He is informative, polite, and always answers my calls and questions. Thank you so much Carol BronnWright More

We are from Wisconsin and had towed our travel trailer down to Texas for our son's wedding. We were on our way home and stopped in Austin for a planned one night stay. That's when our Ford F150 had mech down to Texas for our son's wedding. We were on our way home and stopped in Austin for a planned one night stay. That's when our Ford F150 had mechanical issues. We took it into Riata Ford and I am so happy we did. Service advisor Jon was terrific. I told Jon I was under a time deadline to return to Wisconsin for a scheduled shoulder surgery. When I explained my situation to Jon, he wasted no time in getting us back on the road in time to get back for my surgery. What otherwise may have taken a week, they did in two days! The repairs were professionally done and their customer service was outstanding. If Riata Ford was in my home town in Wisconsin, I would be a lifelong customer. Thanks Jon! More