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775 Reviews of Riata Ford - Service Center
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April 21, 2023
Scheduled a recall service online several days before my appt. Showed up for appt and they did not have the part in stock. Someone should have called to explain this before I showed up for the appt. Service appt. Showed up for appt and they did not have the part in stock. Someone should have called to explain this before I showed up for the appt. Service advisor said they could go ahead and order the part and they would go ahead and do the system reset then install the part later. As it turns out another recall customer did not show up so they were able to use that part for my vehicle after all. Did not start out as a great experience but they were able to complete the work. The cashier was apparently incapable of multitasking so I stood in line for more than 10 minutes to get the key to my vehicle. The invoice they printed showed no information regarding what service was performed on my vehicle - it could have at least stated what recall work had been performed. More
by KRONITE_2000
Verified CustomerEmployees Worked With
April 15, 2023
Ajax is the best sales person always goes above and beyond to make things happen. beyond to make things happen. More
by DEBRASTIFFLEMIRE
Employees Worked With
April 12, 2023
online service scheduler is worthless. Suggest calling them instead. Went for appointment and was told for first time they are too busy to honor appointments. Chris followed up and got Suggest calling them instead. Went for appointment and was told for first time they are too busy to honor appointments. Chris followed up and got the car in later, arranged repair work and transportation and got it out in an acceptable time frame. He singlehandedly took this back from one star to four. More
by MM60
Employees Worked With
Chris Amaya
April 12, 2023
Appointment set up by phone. Was very easy and C service was friendly. They sent out a mobile mechanic for factory recall. Very good experience over all. **Can't find name of Was very easy and C service was friendly. They sent out a mobile mechanic for factory recall. Very good experience over all. **Can't find name of mobile mechanic on the list below.** More
by ED.JAIMEZ
Employees Worked With
name not on list
April 05, 2023
purchase of 2023 f150 went well. good people to work with. will try to do business with Riata in future. good people to work with. will try to do business with Riata in future. More
by DRRON722
April 03, 2023
Went in to have work done on car got nothing done no good!!!why set an appointment good!!!why set an appointment More
by TBERACING
Employees Worked With
Other Employees :
Chris , Chris Amaya, Lennis (Delores) Cassanova, Nicolas Hinostroza Paredes
April 01, 2023
Communication was minimal at best. My truck was dropped off Wednesday evening, prior to my 8:00 AM appointment Thursday morning. I received a text message Thursday morning saying to re My truck was dropped off Wednesday evening, prior to my 8:00 AM appointment Thursday morning. I received a text message Thursday morning saying to reply for status or communication, all went unanswered. After calling Friday about status, was told they’d follow up with me. I never received any status update and had to go without my vehicle for the weekend. On Monday, when I called, I was told the vehicle was ready, and they called and left message on Friday afternoon, to which I hand no missed calls Or voicemail. I also had no texts which was the original method of communication the dealer provided. Once the truck was picked up, it was full of greasy hand prints all over the hood of my vehicle and apparently test driven down a muddy road as it was covered in mud and not returned in a condition prior to dropping off. More
by DBURCK
Employees Worked With
