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Riata Ford - Service Center

Manor, TX

4.6
774 Reviews
Call Service Center (512) 281-3673

774 Reviews of Riata Ford - Service Center

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July 03, 2023

The job was successful but took more time than I thought it should and could not get clear answers from the service writer . More

by MELVIN.LINDSEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Amaya
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Jul 06, 2023 -

Riata Ford responded

We are sorry for the inconvenience in not getting your answers. If you would like to speak with a service manager, please call (430) 224-0113.

July 03, 2023

If you have costly repairs be prepared to pay the full amount at one time More

by SARAHD1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Amaya
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Jul 05, 2023 -

Riata Ford responded

Sarah, we do offer financing through a 3 rd party company based on approved credit for larger repairs if customer does have a mechanical breakdown coverage or financial means to pay all up front.

July 03, 2023

Mr. Mike Jones in the sales department is AWESOME in every way. I experienced world class customer service. More

by N.DAVIS4880
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Amaya
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Jul 05, 2023 -

Riata Ford responded

Congratulations on your purchase, and we will work hard to continue to build loyalty for the dealership. We are as close as a phone call for any future needs.

June 30, 2023

They didn’t give me any information about my car’s problem. It took me 3 hours to get my car back and didn’t tell me how long did it take. Worst experience I ever had. More

by NGUYENPHUCANHTUAN140898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph lavancher
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June 30, 2023

Riata ford did excellent job repairing the transmission of my truck. I am very happy for that. More

by DELOERAFELIPE2@Gmail.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Riata Ford responded

Riata Service Group is among the top in the stazte and area. The team is dedicated to fixing issues right the first time to avoid additional trips for the customer. We are here for any future needs, albeit sales or service. -

June 26, 2023

Tony and Will are awesome treat you like friends not just a customer. Awesome people More

by Mhladycat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Will Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Riata Ford responded

Thanks for letting us know you were treated well at our Riata location, and the team there works hard to earn your business. We love to think of our customers as friends versus only being a transaction. Thanks for your time and your rating.

June 25, 2023

Años atrás ya había comprado en la ubicación de Ben white y recibimos un muy buen trato Al igual que esta ves en Riata Ford en Manor tuvimos una excelente trato de parte de Brianna y de todo el equipo de R More

by Juan13872010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brianna
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Jun 26, 2023 -

Riata Ford responded

Hace años ya había comprado en el local de Ben White y recibimos muy buen trato. Al igual que esta vez en Riata Ford en Manor, tuvimos un trato excelente por parte de Brianna y todo el equipo de Riata Ford.

June 23, 2023

I think one of the reasons why my F150 has 188k miles on it and has had no problems is J. D. Brooks. JD is always letting me know when the recommended maintanence is time for. More

by LOVE2FISH2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Riata Ford responded

We appreciate your business and your loyalty to Riata Ford. The team works tirelessly to ensure your are treated fairly, professional, and the details are transparent to the customer. We appreciate the review and the five star rating.

June 23, 2023

JD worked his magic and got our Escape repaired in time for our trip to South Carolina to visit relatives and see the homes and churches and graves of our ancestors who first came to the US in the 1800s. W More

by LANELLFRENCH1944
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Riata Ford responded

Lanell, we sincerely appreciate your business, and your loyalty to Riata Ford Servcie. J D runs a tight ship, and the team works tirelessly to enhance your service and provide superior customer service. It sounds like your trip was historical and family related which is a double bonus. We will work hard to continue to keep your business.

June 20, 2023

Excellent service as always from JD . Riata takes great care of my truck maintenance needs. More

by MELISSA.GARCIA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Riata Ford responded

Melissa, our business is only as good as our reviews show. We use them to embrace the customer experience for constant improvement. Our service group is among the best in the state, and we appreciate your loyalty!

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