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Riata Ford - Service Center

Manor, TX

4.6
774 Reviews
Call Service Center (512) 281-3673

774 Reviews of Riata Ford - Service Center

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July 19, 2023

Riata Ford always take care of my vehicle needs in a prompt and courteous manner. More

by stephenandfranci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Riata Ford responded

Thanks for your feedback and rating on your recent service experience at Riata Ford. Our service group is rated among the best in the area, and we work hard to earn and keep your business. We look forward to seeing you again in the future.

July 17, 2023

Service was not good. When picked up vehicle from being repaired windshield was broken. No. More

by KWORKMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Amaya
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July 17, 2023

The team is always very communicative and gives resoponses quickly. Explains items with detail and ability to understand completely More

by jerguyntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR
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Jul 17, 2023 -

Riata Ford responded

We appreciate your business, and appreciate the feedback. We take every review seriously, and use as a tool for improvements where needed. Our service team is among the best in the area, and we look forward to the next chance to serve you.

July 17, 2023

Although staff and general manager are very friendly, there's a complete lack of commitment to what Riata promises. Multiple dates / appointments missed, no call / text to explain what happened. You need More

by CAMARGOFERNANDOFERNANDO
Recommend Dealer
No
Employees Worked With
Joshua Esparza, Michael Romero
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July 16, 2023

I was told that my next oil change price will be $134 plus tax. It’s high for me because I drive all the way from Austin to do my oil change and maintenance. More

by KAMARADAUDA95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe P Vanek
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July 13, 2023

Thank you for making this purchase so easy! We were contacted as soon as the truck was delivered, completed financing online before going to the dealership and once there, everyone was very hel More

by CARISSAC
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen, Joshua Esparza
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Jul 14, 2023 -

Riata Ford responded

We appreciate your patience and business to take delivery of your new truck. The auto industry has been very challenged for sometime to due the chip shortages, etc. Taking care of paperwork before coming to the dealership is definitely the way many customers decide to go. Thanks for the review, and we use each one to be sure we are meeting or exceeding your expectations. Congrats on your purchase.

July 12, 2023

The service was good. But, getting to the place was a little difficult. Cars were parted were you morally drop off your vehicle. Service people were driving down service More

by FOLEYD99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown Service Representative
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Jul 14, 2023 -

Riata Ford responded

thanks for your business and your patience. We apologize for the difficulty in dropping off your vehicle. It can be a bit tricky with vehicles entering and exiting the service area. We will certainly review this issue, and work to diminsh and hopfully eliminate completely the problem area.

July 10, 2023

Dj was knowledgible and suggested items to fix that would decrease failure points and to keep the motor opersting and peak performance. More

by jerguyntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr
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Jul 11, 2023 -

Riata Ford responded

Thanks for your recent service at Riata Ford. Dj was knowledgible and suggested items to fix that would decrease failure points and to keep the motor opersting and peak performance. Our service group in among the best in the area, and will continue to work hard to keep your business.

July 10, 2023

Excellent service, friendly staff, very knowledgeable about my vehicle. They were ready and waiting when scheduled More

by nwilcox40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Rowling
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Jul 11, 2023 -

Riata Ford responded

Thanks for your recent service at Riata Ford. Heidi was knowledgible and suggested items to fix that would decrease failure points and to keep the motor opersting and peak performance. Our service group in among the best in the area, and will continue to work hard to keep your business.

July 08, 2023

I was very happy with JR he took the time to go over everything with me More

by KCERVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Report | Print
Jul 11, 2023 -

Riata Ford responded

We appreciate your business and faith in Riata Ford. Our service group in among the best in the area, and will continue to work hard to keep your business.

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