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Riata Ford - Service Center

Manor, TX

4.6
772 Reviews
Call Service Center (512) 281-3673

772 Reviews of Riata Ford - Service Center

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September 23, 2023

I did most of the work on finding the car I wanted and it was at Riata. The purchase process was pretty easy except I got home to find out the sound in the car didn’t work. Two trips - two times off from w More

by pophinw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JD Brooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Riata Ford responded

We value your feedback and sincerely appreciate your efforts to communicate with us in order to address the challenges you're facing. As a new owner, it's our priority to ensure that you have the finest experience with your vehicle. Rest assured, we acknowledge the issue with your vehicle and are committed to collaborating with you to identify a resolution. Gary Brophy

September 21, 2023

Nicole was awesome and very helpful. My vehicle was ready very quickly and I was able to pick it up with no issues. I am mobility impaired and my vehicle was delivered right to the door More

by musicman1303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole, Chris Amaya
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Sep 22, 2023 -

Riata Ford responded

Your comfort and service is a top priority with Riata Ford. Our team is prided on providing great service while your vehicle is in for service or regular maintenance. We definitely understand and will always work to ensure you are not hampered in any way. Thanks for your review and your business.

September 18, 2023

Great customer service all around! I Would definitely recommend when looking to purchase a vehicle. More

by Amandacoyne26
Recommend Dealer
Yes
Employees Worked With
Will Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Riata Ford responded

Amanda, Will always steps to the front line to assist any customer, and will work hard to get you in the vehicle that meets your expectations and is the right deal for the vehicle. Thanks for your business, your time to give us feedback, and your rating.

September 17, 2023

Even though I had an appt it still took 2 hours for the works to be completed. More

by tarellano56
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 15, 2023

The service department was able to get my vehicle in for service in a timely manner. The communication from the service advisor was lacking.(I don’t expect a call every 5 minutes but when you say you give m More

by CLMULLINS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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September 15, 2023

These guys are amazing! Awesome Job! They installed Evans Coolant of which is a specialty. Thanks More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorothy Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
NOE AVILA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Heuser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick and Mason, Chris Amaya, Kevin Hopper, TRAVIS GUERRERO
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Sep 18, 2023 -

Riata Ford responded

Thanks for your business and your time to give us some feedback. John Henry and Chris Amaya do an amazing job and work well together. We look forward to an opportunity to serve you again.

September 11, 2023

Excellent service, quick and fast to make an appointment ! Great customer service too! I will recommend Riata if you ever need your vehicle maintenance done. More

by gris.roles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Amaya
Report | Print
Sep 12, 2023 -

Riata Ford responded

Our main job is our service group is to provide great customer service, work diligently to get appointments scheduled, and to keep the ball rolling. Chris is a strong staff member who can keep you informed of progress, and provide updates in a timely manner. We use the reviiews as a check and balance against our processes to ensure we are doing the right things.

September 06, 2023

The main reason for my great delight with this dealership is the close proximity to my home. Not only is it less than three miles away, but the service has always been courteous, professional, and More

by Opa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Riata Ford responded

Thanks for your continued support and business for our Riata location. the team is well trained and efficient. We appreciate the rating.

September 02, 2023

Jon Henry kept me informed and up to date threwout my whole service visit even though backorder parts he made it as easy as possible and the whole Riata service team! More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JD Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Amaya
Report | Print
Sep 06, 2023 -

Riata Ford responded

Thanks for the feedback for your recent service work at Riata Ford. Jon Henry is very dedicated and tenacious about the work he is doing for your vehicle. The team will update you with any update, and ensure the paperwork is clear and transparent as well. Thanks for choosing Riata Ford as your service dealer, and we look forward to your next visit.

September 01, 2023

Great service and nearest location to me. Would recommend to others that have ford vehicles More

by BRIANCABANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Sep 06, 2023 -

Riata Ford responded

We appreciate your feedback on your service visit at Riata Ford. The team works cohesively behind the scenes to ensure your vehicle is finished right the first time to avoid re-trips. Thanks for the recommendation and the rating.

Sep 06, 2023 -

Riata Ford responded

Brian, we are delighted to be the dealer of choice for your service work on your vehicle. The team is well trained, professional, and dedicated to getting the work done correctly. They are among the best in the area, and will always deliver on their work. We appreciate your recommendation.

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