Riata Ford

Great Service. Your team made it very easy to pick up my truck from my house and bring it back. It would have been a nice touch if the Ford Lightning would have bee Your team made it very easy to pick up my truck from my house and bring it back. It would have been a nice touch if the Ford Lightning would have been charged, considering this was a recall appointment and not just a regular service request. Also, it is odd that this was a required visit even though it ended up being just a software update. More

Otay Martinez and his team were phenomenal in making sure that the complicated service was completed on our F-150. He had to deal with a couple of extended warranties and time delays but his kindness, attent that the complicated service was completed on our F-150. He had to deal with a couple of extended warranties and time delays but his kindness, attention to detail, and consummate professionalism truly helped in a long, arduous process. Otay also followed up on his own after the Thanksgiving holiday to ensure the truck was operating smoothly. He is definitely a pleasure to work with even in a stressful situation! More

Little to no communication, had to reach out on my own to hear about my car. They charged for rentals and wouldn’t take a half a day so I paid full price when I turned it in, in the morning. The service was hear about my car. They charged for rentals and wouldn’t take a half a day so I paid full price when I turned it in, in the morning. The service was overpriced and slow. More

Our experience was great! They made the car buying experience easier for us going above and beyond our expectations. They made the car buying experience easier for us going above and beyond our expectations. More

Mr. Oscar Pulido was awesome, he made my purchasing very easy and delightful. Mrs. Janice, also was very helpful and polite. I highly recommend dealing with Mr. Oscar Pulido, he will work for your business. easy and delightful. Mrs. Janice, also was very helpful and polite. I highly recommend dealing with Mr. Oscar Pulido, he will work for your business. More

Will Goodwin at Leif Johnson Ford provided truly outstanding service! He was professional, knowledgeable, and made the entire car-buying process quick and hassle-free. I highly recommend Will to any outstanding service! He was professional, knowledgeable, and made the entire car-buying process quick and hassle-free. I highly recommend Will to anyone looking for a great experience. More

I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

Really appreciate the service! You guys were fast in the rental car was absolutely perfect for my life. You guys were fast in the rental car was absolutely perfect for my life. More

Lamarcus Burnette was very helpful and his follow through was appreciated. He listened to what we wanted and had it ready when we arrived. was appreciated. He listened to what we wanted and had it ready when we arrived. More

The process to lease my new vehicle was easy and painless. Thank you Riata Ford and to LaMarcus also who helped us out. painless. Thank you Riata Ford and to LaMarcus also who helped us out. More