Riata Ford

Refreshing Experience My husband and I had been talking about purchasing a new vehicle for some time, but kept putting it off. One reason why we delayed looking was due to My husband and I had been talking about purchasing a new vehicle for some time, but kept putting it off. One reason why we delayed looking was due to our past experiences with pushy sales staff. We had considered several different makes and models of vehicles before deciding on the Ford Edge or Explorer. We had intended on making stops at several dealerships in hopes that we would find a SUV at the price range we needed along with a workable interest rate. Our first stop was to Riata Ford in Manor, Texas. When we arrived at the dealership we had anticipated on having a sales person on our heels the moment we stepped out of our car. It was a pleasant surprise that we were able to look at the Edge and Explorer without having someone hoovering over our shoulders. Once we decided it was time to seek out the assistance of a sales person, we were given the opportunity of working with Gabriel Baer. After a brief introduction and our explanation of what we wanted he assured us that we came to the right dealership that will work to get us the best deal. Gabriel worked his magic along with the store manager and we were able to purchase our 2014 Explorer Limited within the price range and interest range that we were wanting. Gabriel made us feel comfortable with his knowledge, experience, and personable personality. He stayed with us throughout the entire process and informed us of the different benefits that were available to us to protect our new SUV in the future. Our overall experience up to this date with Riata Ford has been great and will be back in the future for additional purchases due to Gabriel and the entire staff. More

Experience at Riata Ford I need a new car as my current lease is expering soon. I heard a lot about Ford Fusion and its the car that i will be looking at. me and my wife w I need a new car as my current lease is expering soon. I heard a lot about Ford Fusion and its the car that i will be looking at. me and my wife went to Riata Ford and started looking around used cars in the lot. After about 5 minutes, Gabriel introduced himself and asked if he can help us. I had some bad experiences with car dealers before , so i'm kind of passive and did not want to talk much and give too many informations.I dont want to be pressured. Surprisingly, Gabriel just went to the flow, is very polite and very patient. He got my respect and i started talking and sharing what are the options we are willing to look at. To make the story short , i went home with a brand new Ford Fusion SE with no sour feelings or whatever. Tiffini from the finance dept, during signing is also a great experience. It's just like talking to a friend and i did not feel any pressure at all. Some other dealers will constantly asked you of these 1000+ options that will add up to the price of the car. Bottomline,i am happy with my new car and if i will need another car for my kids, i will surely go back to Riata Ford and look for Gabriel. More

Not meeting internet price 2014 Ford F250 Lariat 4WD "Internet Special: $1,000.00" We will meet or beat any online price called not price on website. Bait and switch? 2014 Ford F250 Lariat 4WD "Internet Special: $1,000.00" We will meet or beat any online price called not price on website. Bait and switch? More

GREAT car buying experience! We have had dealings with other dealerships but none even come close to the great experience we had at Riata Ford in Manor. We felt they really appre We have had dealings with other dealerships but none even come close to the great experience we had at Riata Ford in Manor. We felt they really appreciated our business and we didn't feel rushed or pressured at any time. Our salesman, Rick Stives was WONDERFUL!!!! He went above an beyond to be sure we got the car we wanted! Thank you Riata Ford and Rick!!!!!!!!!!!!! More

The reason for our survey is to recommend anyone looking to trade in a vehicle or purchase a new one. We have delt with other dealerships and none even meet the great experience we had at Riata Ford in Mano to trade in a vehicle or purchase a new one. We have delt with other dealerships and none even meet the great experience we had at Riata Ford in Manor. We originally bought a chevrolet traverse 4 months ago and were just not happy with it. We went to Riata Ford to see if we could trade it in and get a 2014 Ford Explorer. We met our salesman, Robert Carreon who went out of his way to expain the process, we told him what we wanted in the vehicle and he was able to located a match at Lief Johnson Ford, he went and picked it up and the next day it was ours. The whole experience was smooth, he was professional, made us laugh and took care of us like family. This is your salesperson if you are in the market for a new car! Go to Riata Ford. This is our dealership now and we will absolutely refer our family and friends to Robert Carreon. Thank you Riata and Thank You Robert! More

My husband and I have gotten our last 4 cars from this dealership. Robert is always a pleasure, he is very friendly and has made every experience purchasing cars here great. Never pushy or aggressive, loo dealership. Robert is always a pleasure, he is very friendly and has made every experience purchasing cars here great. Never pushy or aggressive, looks for the best deals and makes suggestions that meets our needs and wants. AJ is also great, very knowledgeable about the cars, sync, and everything in between. He was great with the closing on our cars and making sure we had everything needed before we left the lot. He also offered his services at a later date if there was something I had issues with. Two outstanding employees that Riata Ford should glad to have as part of there team. More

The reason for my perfect survey is the outstanding customer service provided by my salesman Gabe he knew everything about the Ford Fusion I purchased and showed me how to operated all the New features customer service provided by my salesman Gabe he knew everything about the Ford Fusion I purchased and showed me how to operated all the New features that Ford has to offer on the Fusion. He never used any of the pressure tactics used now a days. Tiffini the Finance Manager was a pleasure to deal with again no pressure and honest answers to all of my questions. If you are a woman shopping alone this is the place to go they treat you with respect and let you make your buying decision without any pressure. I love my 2014 Ford Fusion. Thanks Lisa S More

A pleasure to work with everyone at this dealership. Came in at 6:30 PM and they stayed late to get the deal done and the paperwork closed out that night. Looked for ways to go above and beyond making the sa in at 6:30 PM and they stayed late to get the deal done and the paperwork closed out that night. Looked for ways to go above and beyond making the sale. Agressively pursued many credit options to get us a great interest rate. Not high pressure sales. They feel more like a partner than an adversary in the purchase process. More

I am a retired Ford Motor Company Manager from Remarketing,Sales,and Service.I can actually say this is one of the few dealerships in the country that follows Ford Motor Company Sale procedure. I Remarketing,Sales,and Service.I can actually say this is one of the few dealerships in the country that follows Ford Motor Company Sale procedure. I called dealer on phone because I was coming from Houston to assist my daughter in buying a car.I received a call back within a minute to set up appointment with a contact by the name of Rick, When we arrived at dealership we were greeted.at front desk.We were asked who we were here to see. Met with Chad.Car we were interested in was ready for us to see.Since I was a retired Ford employee,I received A Plan. Our trade was fairly evaluated and we received the actual worth of trade in..We also were offered test drive,which we accepted. Dealer did not use any high pressure.Gave us good information to make an informed decision. No pressure .on who to use for finance source.Buyers order was done correctly and there were no hidden fees. When we arrived at dealership on Sat.,2/15/14,our car was ready as promised.We met with dealer closer.Again all paper work was correct and no high pressure to sell us something we didn't want. The thing that really made the deal was the Technology Manager.He went to car,set up Sync and even taught this old dog some new information.Again the concern of customer satisfaction just blew me away. The team at Riata Ford has won a customer for life.I will drive a 170 miles for my next Ford. You hear about all these Ford Dealers that win the Presidents Award.Riata should be on that list.I also intend to write a letter to Ford Motor Company about Riata Ford.This dealer is a diamond in the rough in tiny Manor Texas. More

These guys know how to do business. I did everything over the phone except for sign the papers. Best price in Austin area by far. John Alvarado and Tony Nguyen killed it on the service aspect. Got my Ford Fu the phone except for sign the papers. Best price in Austin area by far. John Alvarado and Tony Nguyen killed it on the service aspect. Got my Ford Fusion home, completely detailed and the family loves it. Look forward to doing business with this dealership in the future. Thanks everyone at Riata Ford. I give you guys an A+++++!!!! More