Riata Ford

Everyone was very friendly and professional, from the sales person to financing, overall it was a peasant experience, would definitely recommend Ford Riata to family and friends sales person to financing, overall it was a peasant experience, would definitely recommend Ford Riata to family and friends More

Brought car in and left it for brake issues (soft pedal) and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option and none were found and was told @no issues”. Drove it and continued with same concern. Made an appointment online to bring it back and chose option to @wait”. When I arrived was told they could not get to it that day, so I should come back. After expressing concern we went for a test drive that identified several possible issues. Again I was told that it could not be addressed that day, so I should bring it back. As I felt/knew it was unsafe to drive I stated I would not drive it, but would leave it. I did get a ride back home. However the diagnosis was contaminated brake fluid, sticking HCU valves, master cylinder…ending up with a $2902.05 repair. Good news was the replacement of the brake booster was performed at no charge as part of a recall. My question is why was the brake fluid not addressed in the the earlier brake work performed by the dealership, or looked at when I brought the car in a few weeks prior and was sent home “no trouble found”? More

I worked directly with Enaci and she is absolutely amazing and stayed in contact the entire process! LOVE HER AND HER DEDICATION TO MAKING BUYING A CAR SO EASY!!!! amazing and stayed in contact the entire process! LOVE HER AND HER DEDICATION TO MAKING BUYING A CAR SO EASY!!!! More

Amo mi carro nuevo, y Edgar fue super amable como siempre, por eso regresamos.😊. Recomendado al 100. siempre, por eso regresamos.😊. Recomendado al 100. More

Very good and fast service. Very friendly and helpful people. The video of the car was a good idea. Very friendly and helpful people. The video of the car was a good idea. More

Joe G was very helpful and proffesional. He treated us with respect & was not "pushy". He found waht we were looking for and so far we are happy with our new Expedition. Thank you He treated us with respect & was not "pushy". He found waht we were looking for and so far we are happy with our new Expedition. Thank you More

These guys were so awesome after I bought my truck. We went back the next day and bought a car for my wife exceptional. We went back the next day and bought a car for my wife exceptional. More

Service was great. They got the job done faster than we expected. Randall and Aaron kept us updated on the situation and the progress of our repair. They got the job done faster than we expected. Randall and Aaron kept us updated on the situation and the progress of our repair. More

I dealt with sales rep Edgar Cruz. Great experience. Smooth. No stress. I will shop here again. Great experience. Smooth. No stress. I will shop here again. More

Riata Ford's people make ALL the difference! After contacting and visiting numerous dealerships, Riata Ford clearly excelled far above ALL. I had visited dealerships all across the Austin metro After contacting and visiting numerous dealerships, Riata Ford clearly excelled far above ALL. I had visited dealerships all across the Austin metro area - actually walked out of one because of the way I was treated - had my questions brushed aside like they didn't matter, and was basically treated like I was an idiot after questioning what all the extra "packages" and "costs" that were being added were for (and being told they were mandatory). It was a truly horrible experience - UNTIL I walked into Riata Ford. The difference in attitude and customer service was palpable. I cannot say enough great things about my sales consultant, Henry Smith! Henry is so kind, upbeat and respectful. Henry wanted me to get exactly what I wanted in the terms that worked for me; I never felt pressured by Henry. He is genuine and such a pleasure to work with. Everyone thanked me for my purchase, including the general sales manager - and it was sincere; you could tell they appreciate your business. Carlos Perez, finance manager, made the finance part of the deal a breeze; he's awesome! I promise you, you cannot go wrong with Riata Ford!! More