Riata Ford

Awesome Experience We had an awesome experience when purchasing our new Ford Fusion thanks to Robert Carreon. He was amazing. He went out of his way to make sure we had We had an awesome experience when purchasing our new Ford Fusion thanks to Robert Carreon. He was amazing. He went out of his way to make sure we had a great experience the whole way always wanting to know if we had any questions to ask them. He even followed up with us a couple of days later. We will definitely be recommending Riata Ford to our friends and family & tell them to ask for Robert Carreon!!! More

Riata Ford is Fabulous ! Riata Ford was fabulous, found the exact car we wanted and had it driven in. Also, we didn't want the pin stripping added by the previous dealer, and Riata Ford was fabulous, found the exact car we wanted and had it driven in. Also, we didn't want the pin stripping added by the previous dealer, and they removed it perfectly. Ajay Malani was our Sales Rep, super nice, knowledgeable, and easy going. The Finance guy, Chad, was also super, didn't pressure us into buying a lot of extra stuff at the end like a lot of other Finance guys will do. Even the gas tank was topped off and full ! In sum, it was a pleasant experience, all very professional and Texas friendly. Great dealer !!! More

Great New Car Purchase Experience I purchased a 2015 Ford Escape, August 14, 2015. The dealership did not have a vehicle that met my specifications on the lot, but they found one in B I purchased a 2015 Ford Escape, August 14, 2015. The dealership did not have a vehicle that met my specifications on the lot, but they found one in Buda in less than 10 minutes. I purchased the vehicle following day. The transaction was seamless and efficient. It was truly impressed with the experience. It is evident that there is great synergy behind the scenes. I commend the Riata Team for the outstanding service provided. More

Purchasing made easy AJ did an amazing job of making sure this was a great experience. It started with his initial phone call and extended into many emails going back and AJ did an amazing job of making sure this was a great experience. It started with his initial phone call and extended into many emails going back and forth before I even stepped foot on the lot. Once on the lot AJ had everything prepared. I started by test driving the vehicle and in under 2 hours later I was driving off with my new truck. I would definitely purchase another vehicle from there. The entire staff from sales to finance were up front, honest and a please to do business with. More

Update on Service Review Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the is Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the issued we had and the clerk at the window was much friendlier, So after taking it back for repairs the A/C is working like it should. More

Robert Carrion alias la pulga Excellent service and deal. Mr. Robert "la pulga" Carrion, that guy is the best seller. We recommend to see him to anybody. He did his best to give u Excellent service and deal. Mr. Robert "la pulga" Carrion, that guy is the best seller. We recommend to see him to anybody. He did his best to give us the best deal. More

Horrible Service We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) or broken something else on the truck so that it is worse than when it was brought in initially. If they can't get the service part right I have no doubt they would mess up a new car as well. More

Excellent customer service My buying experience for this new expedition EL was outstanding. I told Jack Stiles what I wanted over the phone. He took my price and payment param My buying experience for this new expedition EL was outstanding. I told Jack Stiles what I wanted over the phone. He took my price and payment parameters and found an Expedition that would meet those figures. I drove over 3 hours later and saw the vehicle and signed the papers. It was truly that easy. They went out of their way to meet my needs. More

Love my F150 This is the second F150 that we have bought with Riata Ford. I loved the first one and I am going to love the second one even more. Robert is the best This is the second F150 that we have bought with Riata Ford. I loved the first one and I am going to love the second one even more. Robert is the best salesman and all the other staff are always pleasant and kind. They make you feel like family. Happy to recommend Riata Ford and Robert! Also, Ajay is really good with Sync. He got our phones all set up! More

Thorough, Efficient, and Honest - Talk to James Labonte I recently purchased a 2015 F-150 SuperCrew from Riata Ford, after spending 3 weeks searching the internet for the right truck. I searched a 250 mile I recently purchased a 2015 F-150 SuperCrew from Riata Ford, after spending 3 weeks searching the internet for the right truck. I searched a 250 mile radius around Austin. I had a very tight budget. I worked with several dealerships and salesmen who were not interested in my needs, but only interested in lining their pockets with more money. In every deal, there is always a point where both parties benefit. When I was contacted by James Labonte, I told him what I wanted, gave him my financing requirements, and told him my bottom line. We discussed the truck on his lot that I was interested in, but the list price it was too far above what I could afford. He informed me that Riata Ford has a price matching.beating policy. He asked me for the information of the truck at a different dealership that I was considering, what the price was, and if I could send him the quote. He confidently informed me that if the 2 vehicle were similar, he would beat the price. In less than 1 hour he came back with a price that not only beat it, but it was 5% less than the other truck, and over $1,000 below my max budget. That night, I completed the online application and provide him the required documents electronically. The following morning, James called me with the final numbers which matched with what we agreed upon the night before. I took the family in that day, took a test drive, completed the paperwork, and left with my new truck within 2 hours of arrival. This was a very fulfilling experience, and worked well for both parties. More