Riata Ford

They didn’t do top up for all fluids didn’t even do a fresh engine oil change and didn’t gave complementary future engine oil change fresh engine oil change and didn’t gave complementary future engine oil change More

Unethical. Immoral. Go elsewhere.You cannot trust Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all cost Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all costs! Riata Ford contacted me and made a “sight unseen” offer for a car I was selling. The offer was a little low, so I asked if they could increase their offer at all. I explained that I was selling the car to cover medical expenses, that I didn’t have the time or luxury for games. The salesman then told me that if the car is as described, he might be able to get me more, but his manager would have to see it in person. Riata Ford is 30+ miles away from where I live. I told them that I would need to take off work to bring it to them. I expressed concern at the idea of adding additional miles to the odometer (it has really low miles and is advertised with specific mileage). I repeatedly stated that I did not want to waste my time with a convoluted sale. He assured me it would be simple and straightforward. When I took the car to the dealership, the manager and multiple other employees complimented the car up and down and acted like they were amazed by the condition. At that point they claimed the best way for them to get the highest price for me was to put the car up on dealer auction. “Don’t worry, it will take an hour or less. But we need to take it in the garage and inspect it.” I should have asked more questions. They made it sound like in an hour they would be able to tell me how much more than the “sight unseen” price they would be able to give me. Not so. After waiting an hour, the salesman came back and told me the car was up on auction and I could leave. He promised to call me within an hour with a new price. I never heard from him again. For two days I tried to contact him via phone, email and text. He ghosted me. He did pocket dial me once by mistake though. I then called the dealership to find out what was happening. Conveniently, everyone involved with the car was “out that day”. The new person checked the auction (I didn’t even know they were still trying to auction the car), and dismissively told me the most they could give me was $6000 LESS than their “sight unseen” offer. The “sight unseen” offer was never real. I can’t say for certain what their strategy was, but it seems this was all just a ploy to try to auction my vehicle and take a percentage of the sale. They tried to exploit my situation, not caring that I’m selling to cover medical expenses, that I had to take off work, or that I had to drive 75 miles round trip. 3 hours of time wasted thanks to their shameless bait-and-switch deception. Do not do business with them! More

Riata Ford is and will be the only place I will go! They do a great job with keeping communication, great customer service and very clean. do a great job with keeping communication, great customer service and very clean. More

Return customer who is very satisfied! As long as we live in Manor, we'll be Riata customers! Customer service is a top priority, for sure! in Manor, we'll be Riata customers! Customer service is a top priority, for sure! More

Great salesman in Michael Jackson. Made my buying experience outstanding as he was extremely knowledgeable, professional and kept me fully informed during the ordering and delivery process. I have experience outstanding as he was extremely knowledgeable, professional and kept me fully informed during the ordering and delivery process. I have had very positive experiences with the service department for over 17 years and would highly recommend Riata Ford . More

Robert is awesome knows his cars was very helpful. The financing worked with me to get a great rate help me to decide on the plan I wanted. Thanks Riata financing worked with me to get a great rate help me to decide on the plan I wanted. Thanks Riata More

So far this is my best experiance speaking about dealership. All the people who helped me out were so nice, friendly , patient and helpfull. I will reccomand this place and people to all of my frien dealership. All the people who helped me out were so nice, friendly , patient and helpfull. I will reccomand this place and people to all of my friends!!!! Working with them was great!!! More

Amanda was very helpful and tried very hard to meet our needs. Gary the GM was also very helpful. Our experience at Riata Ford was the best car buying experience I have ever had! needs. Gary the GM was also very helpful. Our experience at Riata Ford was the best car buying experience I have ever had! More

They are incredibly friendly, Ryan and Amanda worked super hard to get me the best rate they could on an incredible vehicle. I will be back. super hard to get me the best rate they could on an incredible vehicle. I will be back. More

John Henry the service advisor was great and wrote down the correct amount of oil needed for my truck. Not all 5.0 require the same amount and differ per year. Good reminder for oil tech the correct amount of oil needed for my truck. Not all 5.0 require the same amount and differ per year. Good reminder for oil tech More