
Rhinelander Auto Group
Rhinelander, WI
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Went to this location for an oil change and inspection. Was met by service attendant (Lance) who made me feel stupid for asking them to take a look at my brakes during inspection. Got a call while they wer Was met by service attendant (Lance) who made me feel stupid for asking them to take a look at my brakes during inspection. Got a call while they were doing the oil change to tell me to “stop driving the car” because the breaks were bad, and when I asked if they were for real, Lance said, “oh, no, you have like 1,000-2,000 more miles on these breaks.” I don’t appreciate sarcasm, drama, and rudeness in my car service experiences. Lance needs some communication coaching, and customer service lessons. More
This Toyota dealership has several really good employees. The receptionist is very polite when she answers the phone. The service manager listens to you as your describing what problems the vehicle is havi The receptionist is very polite when she answers the phone. The service manager listens to you as your describing what problems the vehicle is having and the service technicians are really skilled at repairing and diagnosing each problem. More
I purchased a used vehicle and Tim Brock Kaden and Dan were all so wonderful upfront honest and great to work with in person and/or over the phone! A very quick and easy transaction! Thanks!!! were all so wonderful upfront honest and great to work with in person and/or over the phone! A very quick and easy transaction! Thanks!!! More
The really never fails to impressive me. They do a great job on detailing my buick enclave. I also get my all maintenance done here and they do a terrific job too. I highly recommend usi They do a great job on detailing my buick enclave. I also get my all maintenance done here and they do a terrific job too. I highly recommend using Rhinelander Auto Group. More