Reynolds GMC
West Covina, CA
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Dorian is an excellent customer service representative. The only issue I had was the actual service. Had my coolant replaced but got a "low coolant light" the day after. It was easier for me to fill rath The only issue I had was the actual service. Had my coolant replaced but got a "low coolant light" the day after. It was easier for me to fill rather than return to the dealership. More
Dorian: Did a great job. He was extremely friendly, Dorian: Did a great job. He was extremely friendly, explained the problem and the service was quick. I am definitely planning on going back to the Dorian: Did a great job. He was extremely friendly, explained the problem and the service was quick. I am definitely planning on going back to the dealership for service again. More
I had heard that Reynolds was a great place to get a good deal on a used card. I was not disappointed. Wonderful experience and I love my "new" used car! deal on a used card. I was not disappointed. Wonderful experience and I love my "new" used car! More
From the phone conversation prior to arriving to the follow-up call after the purchase, Robert (salesman) and Paul (Finance) provided excellent customer service, explained everything thoroughly, and ans follow-up call after the purchase, Robert (salesman) and Paul (Finance) provided excellent customer service, explained everything thoroughly, and answered all our questions. Robert's patience as we decided between two cars was very much appreciated, especially by my wife. This is the third car purchased from Reynolds and each time, the service continues to shine. More
I called Reynolds GMC to ask if they could look at my 2008 GMC Sierra because a squeaking noise was coming from the engine compartment. I spoke to Dorian and he said to bring it in and they could look a 2008 GMC Sierra because a squeaking noise was coming from the engine compartment. I spoke to Dorian and he said to bring it in and they could look at it for free since it was still under warranty. Dorian and the mechanics at Reynolds located the problem, gave me a rental car and fixed the engine under warranty. I was happy to get my truck back in perfect condition and I am completely happy with the service at Reynolds GMC. I would refer anyone and everyone to Reynolds GMC for purchase or service. Reynolds is second to none!!!! Thanks Dorian and Staff!!! More
They took all of the troble out of buying a new truck. They done more then what I have had any outher dealer do for me. They done more then what I have had any outher dealer do for me. More
I contacted Kennedy Hardy of Reynolds Buick regarding a used vehicle that would fit within my budget. I explained to Mr. Hardy what I was trying to accomplish in my time frame and my price range. I believ used vehicle that would fit within my budget. I explained to Mr. Hardy what I was trying to accomplish in my time frame and my price range. I believe it quite appropriate to offer my personal thoughts on the exemplary performance of Kennedy Hardy. Mr. Hardy’s attributes place him at the top of his profession. Dedication to one’s craft may only be secondary to devotion to precepts of loyalty and integrity. Mr. Hardy “has it all.” Mr. Hardy went out of his way to come into his office when he was scheduled off that weekend to accommodate my schedule. Now that is CUSTOMER SERVICE!!! Thank you once again Mr. Hardy. I would without hesitation recommend Mr. Hardy to anyone as a fair, no pressure, up front, positive professional, and very friendly salesman that LISTENS to exactly what your needs, and concerns are regarding a purchase. He made the paperwork a smooth transaction process. What a way to go Mr. Hardy!!! Reynolds Buick certainly has an asset to their company. Reynolds Buick is a 5 STAR across the board dealership!!!! More
Dorian Terry and Hugo where very knowledgeable and friendly. I do not live in the area but I would come back just because of them. friendly. I do not live in the area but I would come back just because of them. More
The staff was very friendly and pleasant. Jerrell kept me informed as to the status of my car. The lounge are was clean and comfortable. informed as to the status of my car. The lounge are was clean and comfortable. More
We truly appreciated the professional and terrific service we received from Dorian Terry, our Service Advisor, and the rest of the service crew. They did everything possible to ensure our experience service we received from Dorian Terry, our Service Advisor, and the rest of the service crew. They did everything possible to ensure our experience would be positive and solve our problem. We arrived on Saturday, July 2, I thought with it being a holiday weekend we might suffer a little because of a shortage of employees. That did not happen. When it appeared our car couldn't be completed on Saturday, we were given a courtesy car so that we could make an important social event at our church. Again, the professional and courteous treatment we received is an example of how Reynolds holds its employees in esteem. They take great pride in doing their jobs excellently. Thank you Dorian, and the rest of the Reynolds Family. See you next time. Ron and Pam Stines Compton, California More