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Reynolds GMC

West Covina, CA

4.5
127 Reviews

345 N Citrus Street

West Covina, CA

91791

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Showing 127 reviews

August 22, 2011

Dorian is an excellent customer service representative. The only issue I had was the actual service. Had my coolant replaced but got a "low coolant light" the day after. It was easier for me to fill rath More

by simpsonkwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Terrry, Dorian Terry
Aug 22, 2011 -

Reynolds GMC responded

Hello and thank you for taking the time to fill out this review. I appreciate the feedback, even if it is less than perfect. Sorry that we did not completely fill your coolant. For your inconvenience, I will be mailing you a free oil change coupon. We appreciate your business and look forward to seeing you on your next visit. Sincerely, Don Reynolds

August 17, 2011

Dorian: Did a great job. He was extremely friendly, Dorian: Did a great job. He was extremely friendly, explained the problem and the service was quick. I am definitely planning on going back to the More

by mram197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Terry, Dorian Terry
August 15, 2011

I had heard that Reynolds was a great place to get a good deal on a used card. I was not disappointed. Wonderful experience and I love my "new" used car! More

by pwieder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy, Kennedy Hardy
August 09, 2011

From the phone conversation prior to arriving to the follow-up call after the purchase, Robert (salesman) and Paul (Finance) provided excellent customer service, explained everything thoroughly, and ans More

by s4murphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reading, Paul Arriola, Robert Reading
August 05, 2011

I called Reynolds GMC to ask if they could look at my 2008 GMC Sierra because a squeaking noise was coming from the engine compartment. I spoke to Dorian and he said to bring it in and they could look a More

by joemiraflor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Terry, Dorian Terry
August 05, 2011

They took all of the troble out of buying a new truck. They done more then what I have had any outher dealer do for me. More

by dougg62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa N. Lidle, Blake Montero, Yvette M. Cortez, Lisa Lidle, Blake Montero
July 22, 2011

I contacted Kennedy Hardy of Reynolds Buick regarding a used vehicle that would fit within my budget. I explained to Mr. Hardy what I was trying to accomplish in my time frame and my price range. I believ More

by LadyDee817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Hardy, Kennedy Hardy
July 16, 2011

Dorian Terry and Hugo where very knowledgeable and friendly. I do not live in the area but I would come back just because of them. More

by Kmacwhit
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dorian Terry, and Hugo, Dorian Terry
July 14, 2011

The staff was very friendly and pleasant. Jerrell kept me informed as to the status of my car. The lounge are was clean and comfortable. More

by fuentesm0917
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dorian Terry and Jerrell, Dorian Terry
July 08, 2011

We truly appreciated the professional and terrific service we received from Dorian Terry, our Service Advisor, and the rest of the service crew. They did everything possible to ensure our experience More

by Ronald Stines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Terry, Dorian Terry
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