
Reynolds GMC
West Covina, CA
Filter Reviews by Keyword
By Type
Showing 130 reviews
Rudy Knobloch was great to deal with. very knowledgeable on GMC Acadia . I would recamend Rudy as a great salesman. I would recamend any one looking for a Buick or GMC to go to Renolds and ask for Rudy Kno on GMC Acadia . I would recamend Rudy as a great salesman. I would recamend any one looking for a Buick or GMC to go to Renolds and ask for Rudy Knobloch. He is very honest and great to deal with. More
My previous three cars have been Saturns, but since that was no longer an option, I started looking around for another kind of car. I thought the Buick Verano looked nice so requested a quote from Rudy. He was no longer an option, I started looking around for another kind of car. I thought the Buick Verano looked nice so requested a quote from Rudy. He provided everything I needed in a very timely manner, so my husband and I ventured into the dealer. Rudy was very friendly (but not pushy), answered all of our questions, let us take a test drive and then called around to get us exactly the car we wanted. It arrived later that day and since I was in a big hurry for it and had to drive to the mountains the next day I told them not to bother washing it for me. Rudy told me to just bring it back after my trip, which I did, and they cleaned it all up for me! Barbara in the finance department was also great. She told us about all our options, but didn't try to talk us in to anything we didn't want. So far I am very happy with my car. Even people who told me Buicks are for old people are surprised at how contemporary it looks and are impressed when they hear what I paid for it! More
The best experience one can expect visiting dealership for service. Service was great. Communication was consistent. Even the wait was pleasurable. There was a lady who kept the coffee pot full and ev for service. Service was great. Communication was consistent. Even the wait was pleasurable. There was a lady who kept the coffee pot full and even offered to serve the coffee just the way you liked it. They deserve the Dealer of the Year award. More
I took my car in for warrenty work. Dorian was fantastic and very helpful during the registration process. I was extremely satisfied with the quality of work and the helpfulness of the service department. I and very helpful during the registration process. I was extremely satisfied with the quality of work and the helpfulness of the service department. I would recommend this dealership for service work. More
Every one was very frendly. I sailed thru the entire process. I never felt like I was being pressured into a sale. I saw the truck in the Reynolds lot and knew by the color size, options that it was goi process. I never felt like I was being pressured into a sale. I saw the truck in the Reynolds lot and knew by the color size, options that it was going to be mine. I first spoke with Jeff , I told him I wasn't buying today. He stayed with me and went over all the truck options and didnt seen concerned I might be wasting his time if I didn't buy today. I went home got on the internet and looked over the the options I had available to me. When I went back to Reynols GMC, Jeff had gone home for the day. I met with Dean upon my arrival. I told him I had been there earlier and wanted to test drive a truck. We drove the truck thru the hills of West Covina to check the handling. When we arrived back at the dealership,we started the paperwork. Lisa came into the office and asked if I needed anything. Again everyone I met was very courteous and professional. This is my second truck I have owned, the first was a 1975 also bought at Reynolds. More
This was the easiest car sale I have ever had. My wife and I have bought many cars over our 42 years of marriage and this was the best. I thought dealing with Rudy first through the internet made he trans and I have bought many cars over our 42 years of marriage and this was the best. I thought dealing with Rudy first through the internet made he transaction smoother--once we arrived in person, the deal was essentially done, very little negotiating was necessary to make the least deal work for us. Even the trade was competitive and fair. Lisa, the sales manager, introduced herself to us and told us a little bit about herself and the history of the dealership. Paul, the finance manager, was easy to work with, and did not pressure us to buy additional products or warranties--I liked that. This is the first vehicle we have purchased from Reynolds but it won't be the last. We will recommend Rudy and Reynolds to friends and family. Finally we appreciated Rudy spending quality time with us to review (in detail) the vehicle's features as well as tell us to contact him at any time if we had questions or needed anything. I can understand why Reynolds was rated number 1 in California--they work with the customer. More
Mr. Reynolds, if you are reading this, I want you to know that Andy Pringle, Service Manager and Kevin McCorry, Service Director, are worth their weight in GOLD to your organization! They have clearly surpa that Andy Pringle, Service Manager and Kevin McCorry, Service Director, are worth their weight in GOLD to your organization! They have clearly surpassed my experiences and expectations with any other dealership or shop, Coast to Coast, in terms of delivering exceptional, high caliber service and impeccable workmanship. Recently, I brought my Solstice to Reynolds for service, repair and also for body work (resultant from lift damage). Working on a car like mine lends no room for error. What I observed repeatedly throughout the course of this experience was unheard of, as well as refreshing, especially in these times: BOTH Andy AND Kevin were personally involved, taking responsibility to ensure all work was completed perfectly and in a timely manner. They even graciously provided a 2012 courtesy vehicle to me during that time. Andy and Kevin went over my car in unsurpassed detail; they even personally inspected all repairs. They clearly exceeded every expectation. Thanks to these two gentlemen, and their impeccable decorum, my Solstice looks and performs better than the day I bought it. I would never think of bringing my vehicle anywhere else except to Reynolds, thanks to Andy Pringle and Kevin McCorry: I know from experience they will treat you like family and take care of your vehicle as if it was their own. Thank you so very much. A+! Diane More
Recently purchased a GM Certified Yukon XL from Reynolds Buick GMC. The service and staff at this dealership are excellent, especially Jimmy Lopez my salesperson. They made the process of purchasing my car Buick GMC. The service and staff at this dealership are excellent, especially Jimmy Lopez my salesperson. They made the process of purchasing my car a very pleasant and stress free experience. I recommend this dealership without reservation and would definitely buy from them again. More
Took my GMC SUV (2002) in for service after having a Chevrolet dealership attempt to diagnose/correct the problem. It was not an easy fix, but Reynolds persisted and found the problem and fixed it. Du Chevrolet dealership attempt to diagnose/correct the problem. It was not an easy fix, but Reynolds persisted and found the problem and fixed it. During the service they provided a rental and covered the cost. I will return for future service. More
I was helping my son purchase his 1st car. We located Reynolds Buick through CarsDirect.com. Mariana Hernandez responded to our inquiry about a 2010 Chevy HHR. When we arrived at the dealership Mariana Reynolds Buick through CarsDirect.com. Mariana Hernandez responded to our inquiry about a 2010 Chevy HHR. When we arrived at the dealership Mariana had arranged for us to look at a number of HHRs they had on the lot. After we had driven 4 or 5, my son selected the one he like the most and was thrilled with his choice. Mariana made the entire sales process an easy one especially for a 1st time buyer. The price was exactly what was quoted by CarsDirect and the entire process from the time we arrived including test drives until we left was completed in 2 1/2 hours. I highly recommend Mariana and Reynolds Buick and would purchase from them again. Thanks Mariana! More