Reynolds GMC
West Covina, CA
Filter Reviews by Keyword
By Type
Showing 127 reviews
Great all around Found this dealer via listings on truecar. They absolutely blew everyone else out of the water on price/miles/trim for the model of car I was lookin f Found this dealer via listings on truecar. They absolutely blew everyone else out of the water on price/miles/trim for the model of car I was lookin for (used 13-14 Impala). They had several nearly flawless 14 Impala LTZ models with barely any miles on them selling for the price that a competitor nearby was selling their one 2013 with over 50,000 miles all the while that dealer told me that it was a "great deal, $3000 off!" Fortunately thanks to my research I knew that Reynolds had better values! Also, they were very polite in allowing us time to look around the lot before asking us tons of questions. Turned on several cars so we could compare sounds and smoothness of the engine and left us alone long enough to discuss the car instead of the pushy tactics I experienced at some other dealers during my 2 week car hunt. We will likely return when the time comes to replace our other car. Arturo Garcia was our salesman and I recommend him to anyone who comes! More
Henry Kessell is a outstanding and honest salesman. I live in the Santa Clarita Valley and went to five other dealerships . Reynolds has a Outstanding sales team no games highly recommend to all. I live in the Santa Clarita Valley and went to five other dealerships . Reynolds has a Outstanding sales team no games highly recommend to all. More
Used car & service review Used Car Review: Just purchased my 3rd used car. My previous car (07 Impala) that I purchased here was totaled & was looking @ replacing it with a Used Car Review: Just purchased my 3rd used car. My previous car (07 Impala) that I purchased here was totaled & was looking @ replacing it with a NEW Impala. After dealing with Chevy dealers, I was frustrated about the whole game process about negotiating the price. Even considered a New Ford Edge, but the $34,000.00 I wasn't convinced. Noticed a 2013 Used GMC Acadia SLT-1 on the lot a few days earlier and after Ford quoted me $34,000.00 for the Edge, I thought a 2nd look @ the Acadia was deserved. Henry Kessell (used car sales) is great, love the fact that you can test drive as many cars on the lot as you like. Did I mentioned that NO sales person rides along with you! On the used car side, the price you see is the price you pay. NO HAGGLING.. Every time I've purchased a used car from them, no one else had a price even close to theirs, not even private party sales. No up sale with the finance side either. It actually took less time to finance the deal then it took us to make the decision on what car to buy (had to convince the better half that the Acadia was it). Service Review: I've always had a great experience with the service department. Found out that the service manage checks out local pricing on service from independent shops in the area & usually will under cut the price. I deal with Steve Pratt (service adviser) and he is always upbeat and very professional. Sabrina (cashier) always has a smile & great attitude with customers. In dealing with anyone @ this dealership, you can tell they don't HATE there job! VERY CLEAN inside and out! More
We worked a deal with rudy using truecar.com he was professional, kind, and upfront with us. We had several other dealers trying to spin our wheels, but rudy was honest from start to finish. We work in professional, kind, and upfront with us. We had several other dealers trying to spin our wheels, but rudy was honest from start to finish. We work in the car business and know a good salesman when we one! Thanks, Rudy! More
I found this dealership by chance on the internet after I had called 3 other GMC dealers, that each gave me a different money down quotes/monthly payments. Rudy Knobloch answered the phone the first time I c had called 3 other GMC dealers, that each gave me a different money down quotes/monthly payments. Rudy Knobloch answered the phone the first time I called Reynolds, and was patient while I explained my challenges with the other dealerships and my unease about being mislead. From the beginning he guaranteed me that he would clearly outline what Reynolds had to offer in writing. Within 15min after we spoke Rudy did just that, and gave us 5 payment options to choose from. He also had the exact model and color I wanted, graciously reserving our vehicle while I fine tuned the formalities of the deal. Rudy asked me to call before we came, and when we arrived everything was set. My car was parked, cleaned, and beautiful. Our total time from the time we arrived until all the paperwork was complete was 20min(including bathroom breaks for my 4 year old)...before I knew it we where in my new car, and Rudy was explaining all the bells and whistles. I have bought many cars (10), and Rudy Knobloch, and the Reynolds team gave me the BEST car buying experience of my life. I've been on such a high, I can't wait to buy another car from Rudy again. I will definitely refer Rudy, to my friends, and family. Thank you again Rudy for all of your help!! More
I surprised my wife by arranging for her to get a new car while I was out of town and the team at Reynolds and especially Rudy were great to work with to get it set up. But my wife was even more impressed w while I was out of town and the team at Reynolds and especially Rudy were great to work with to get it set up. But my wife was even more impressed with her experience and how they took care of her when she went into get the car. Easiest car buying experience we have ever had. I will go back there every time! More
Rudy was very professional and knowledgeable about the Buick Enclave. This was my first American car after owning several Japanese and German models for over 2 decades. The entire process was pain free Buick Enclave. This was my first American car after owning several Japanese and German models for over 2 decades. The entire process was pain free with no haggling or fussing. He showed me the invoice and markup, obtained the vehicle quickly, and credit approval was lightening fast! It was a pleasure working with him and I plan to refer more of my friends and clients to his dealership. I highly recommend his service. It feels great to buy American, especially in this recovering economy when price and fuel matter the most. More
OH EM GEEEE is all I have to say! I was having an issue with my steering and I went to Pep Boys, and they said nothing is wrong.. umm excuse me, my steering wheel wont turn!! so I was referred to the deale with my steering and I went to Pep Boys, and they said nothing is wrong.. umm excuse me, my steering wheel wont turn!! so I was referred to the dealer, unfortunately (or actually fortunately) they were going under new management and they referred me to Reynolds Buick (btw I have a Chevy) well in any case, Dorian greeted me, with a smile and a personality to make my day! I work in Customer Service, in fact im a Supervisor I have never received great service from mechanics especially the dealers!! sooo I was happy about this first impression not only that he kept me updated along the way. He fixed the problem, great price and assured me he would have it ready for me if not that day (Friday morning) then by Saturday... which it was... I have to say I don't have a Buick but Im def going back for my maintenance on Black Beauty (my car) Thank you Dorian, I was sooo stressed about my car, I expected it to be more of a hassle since I was having trouble with someone even helping me in the first place, and as soon as you got my baby, you took care of her! I truly appreciate your help and the great service you provided. Many Blessings sir! -Mrs. Candelaria More
I've been completely satisfied with the all around service I received, so much so that I purchased 2 vehicles from Reynold's in the last sixteen years. I highly recommend this dealership to all. service I received, so much so that I purchased 2 vehicles from Reynold's in the last sixteen years. I highly recommend this dealership to all. More
OUR EXPERIENCE WITH RUDY WAS EXCELLENT HE MADE US VERY COMFORTABLE HE EXPLAIN DIFFERENT DEALS WITH NO PRESSURE IN HIS PART WE ARE VERY HAPPY WITH THE WAY HE HANDLE HIMSELF.VERY PROFESSIONAL WE DEFINITELY COMFORTABLE HE EXPLAIN DIFFERENT DEALS WITH NO PRESSURE IN HIS PART WE ARE VERY HAPPY WITH THE WAY HE HANDLE HIMSELF.VERY PROFESSIONAL WE DEFINITELY WILL RECOMMEND RUDY AND THIS DEALERSHIP. THANKS RUDY FOR YOUR GREAT WORK. SINCERELY HECTOR Rodriguez. More