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Reynolds GMC

West Covina, CA

4.3
130 Reviews

345 N Citrus Street

West Covina, CA

91791

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Showing 130 reviews

January 16, 2023

This service team has it together! Welcoming, kind, concerned for my immediate needs... all around great experience. Jack was highly qualified to get my time sensitive needs done. I More

by blu_maiden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
September 26, 2022

Very clean place to get the car oil changed. Employees are very polite and pleasant to work with. More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Pratt
Sep 28, 2022 -

Reynolds GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Reynolds Buick GMC Team

August 28, 2022

I’m very very unhappy with the service, they didn’t resolve anything and we’re rude! More

by Robert
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Aug 30, 2022 -

Reynolds GMC responded

Robert, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Reynolds Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Reynolds Buick GMC Team

August 09, 2022

People are friendly and knowledgeable. Work was done in a timely manner and the service manager was very helpful. I really like how clean and comfortable they maintain the dealership. Eve More

by jpraslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Hardy
Aug 10, 2022 -

Reynolds GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Reynolds Buick GMC Team

August 08, 2022

Took my Enclave in for routine service and everything was explained and done within quoted time More

by Pastorvaldezjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Aug 10, 2022 -

Reynolds GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Reynolds Buick GMC Team

April 25, 2022

Great customer service and vehicle maintenance. easy to make appointments and all the staff are great More

by Trottingjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Pratt, Margie Sevillano
Apr 27, 2022 -

Reynolds GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Reynolds Buick GMC Team

November 29, 2017

Great job Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will b More

by Burban9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Carter
October 14, 2017

Very Disappointed I did receive a certificate via email for oil change for $49.95. So I took my vehicle to the dealer and when I was going to pay, I showed the certific More

by Chema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Pruitt
October 04, 2017

Great Service! Jim Pruitt has been very helpful every time we bring our cars in for service or insurance repairs. The service at Reynold's and the clean and comfort More

by sbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pruitt
February 19, 2017

Awesome experience.. I was in the market for a company vehicle, I went to three other dealerships before visiting Reynolds. My experience with our sales person Mr. George More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. George Huegel, George Huegel
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