Reynolds GMC

After searching months for a new car, I found Reynolds Buick Pontiac GMC through the internet. I have been leary of doing business on the internet before but I took the chance. Rudy was my contact. He was Buick Pontiac GMC through the internet. I have been leary of doing business on the internet before but I took the chance. Rudy was my contact. He was very knowledgeable and friendly over the phone and said all the right things you want to hear. I wasn't sure about how it would be once I went down to the dealer. But I was pleasantly surprised, Rudy never put the pressure on, he understood it was a big purchase for me and even told me to take some time and think it over. After a week I went back and bought my Yukon XL. One of the best purchases I've ever made and I thank Rudy for his help. More

My current car is the second car I purchased at this dealer. They had the best variety of cars to choose from. The employees are friendly and helpful. The service department is always taking very good dealer. They had the best variety of cars to choose from. The employees are friendly and helpful. The service department is always taking very good care of my vehicle , I would recommend to everyone , I give this dealership my highest 5 stars rating . More

After receiving what I perceived as an unjust approach to the unresolved noise issue in my 2007 Pontiac Torrent. Don Reynolds, Dealership owner, Kevin McCorry, Service Manager, and Rolando Acosta, Assistant the unresolved noise issue in my 2007 Pontiac Torrent. Don Reynolds, Dealership owner, Kevin McCorry, Service Manager, and Rolando Acosta, Assistant Service Manager worked together to trace the noise. After several ineffective part changes that didn't fix the problem, the Engineers at GM Headquartwes in Detroit suggested they change the steering column and Voila!!! it worked. as a bonus to me I was given a Pontiac G6 courtesy loaner while they searched the for the cause of the noise. Yes, I would recommend this dealership, because I'm now a happy satisfied customer and will return again when service is needed on my vehicle. Thanks and be blessed in service for your customers...June Jones More

I had several problems with my Yukon Denali that needed resolved. Being a woman I was ready to be taken advantage of. The service advisor Andy made me feel comfortable and at ease about my warranty repairs resolved. Being a woman I was ready to be taken advantage of. The service advisor Andy made me feel comfortable and at ease about my warranty repairs. The service techs Damond and Doug repaired my Yukon quickly and correctly. Thanks again Reynolds! More

Had an issue with the other Buick dealer so I went to Reynolds to see if my issue could be resolved there. What a difference! Highly recommended. Even though my warranty had just expired they took care o Reynolds to see if my issue could be resolved there. What a difference! Highly recommended. Even though my warranty had just expired they took care of everything - what more could we have asked for. More

Awful customer service at the service department. When I brought my car in, I had to stand there for a long time while the service managers sit at their computers and ignore you. None of them were helping brought my car in, I had to stand there for a long time while the service managers sit at their computers and ignore you. None of them were helping another cutomer. They also left a screw in my radio console, so I had to drive it back. More

For certified used car buyers. This may be true with any dealer...but always make sure that any car purchased is inspected for cosmetic flaws all the way around inside and out. The dealer will fix anything dealer...but always make sure that any car purchased is inspected for cosmetic flaws all the way around inside and out. The dealer will fix anything you ask for if noted before signing the contracts. Otherwise, returning and negotiating cosmetic fix-its after the fact gets very difficult. I noticed a week later that the trunk had been repaired and repainted very poorly. This dealership is extremely friendly overall and the trunk problem may not have been their doing because they bought the car at auction. It was too late to have them re-work the trunk lid to back to factory specs. To be fair though, the used car I purchased was priced well considering the circumstances. I highly recomend this dealership for their very nice used car selection and pricing. I've also have very good experiences with the service dept. One final note, be prepared when dealing with the financial department, they are very adept on "closing the deal." Take care and happy shopping. More