Renton Chrysler Dodge Jeep Ram

Kaylee Samuels has done an excellent job helping me each time I have come into this dealership. Kaylee has excellent customer service skills and she knows how to get things done. I appreciate that very much time I have come into this dealership. Kaylee has excellent customer service skills and she knows how to get things done. I appreciate that very much. Thank you. More

The car is brand new and had numerous issues. Communication on next steps to resolve what could not be fixed was terrible. Vehicle didn't even need to be taken in if advisor would have discussed Communication on next steps to resolve what could not be fixed was terrible. Vehicle didn't even need to be taken in if advisor would have discussed the issues with a tech before the appointment. Overall a failure similar to many service departments who don't consider the customer's time and are getting paid by the manufacturer for warranty work. Do not recommend and will not return. More

Thank you all for your help! The repair was shorter than expected! Three more words The repair was shorter than expected! Three more words More

In and out for an oil change with no issues. Thanks everyone for the good service. Kind of strange that you have to make it 15 words however. Thanks everyone for the good service. Kind of strange that you have to make it 15 words however. More

Dee is one of the best service advisors from CDJR. He makes my visit very pleasant and stress free. The Mechanic (Tony) that worked on my truck is very professional and kept the truck clean :) Thanks He makes my visit very pleasant and stress free. The Mechanic (Tony) that worked on my truck is very professional and kept the truck clean :) Thanks guys!!!! More

Dee is a true gentleman who cares about his customers. He really does make me glad about returning. He really does make me glad about returning. More

I am terribly disappointed with the service I received from Renton CDJR during my recent experience with them. I brought my vehicle in for repairs, and what followed was a nightmare that lasted 3.5 months from Renton CDJR during my recent experience with them. I brought my vehicle in for repairs, and what followed was a nightmare that lasted 3.5 months. (Nov 13-Feb 28) The dealership held my car for an exorbitant amount of time, citing the delayed delivery of a part necessary to fix my vehicle. After three months, I was finally told that the part that I was “waiting on” had been discontinued the entire time. It's unacceptable that they failed to inform me beforehand that the part had been discontinued, leaving my car stranded in their possession for an extended period. The lack of communication regarding the status of my vehicle was appalling, and I was constantly left in the dark about when I could expect to have my car back. This started with a service advisor that already had terrible communication only to learn that she had been separated from the company likely for similar negative feedback. In the process of waiting for this part that did not exist in the first place, I have paid over $2,100 in rental fees after previously being told that the dealership would provide me with a loaner vehicle. To make matters worse, right after I finally received my vehicle back from the dealership, the engine light came on. This indicates to me that the supposed repairs were either not done correctly or that there are additional issues with my car that were not addressed during the extensive time it was in their care. Also, after the service manager, Terry Burkhalter, told me that at the very least, my vehicle would be detailed as some sort of compensation, I received my vehicle back in the same, if not worse, condition than I dropped it off in. My vehicle chle was NOT detailed and because it had been sitting for so long, there is now mold growing all throughout the ceiling in my vehicle. After picking up my vehicle, although I have received approximately 4 messages about leaving reviews, I am now experiencing trouble getting in contact with the service manager to settle compensation and further inspection and maintenance on my vehicle. Overall, my experience with Renton CDJR was a complete disappointment. The lack of transparency, communication, and the questionable quality of service have left me feeling frustrated and dissatisfied. I would caution anyone considering using their services to proceed with extreme caution. More

Ryan did impressive work to speed up catalytic converter replacement. Job done was excellent. Thank you guys. replacement. Job done was excellent. Thank you guys. More

The work done was excellent. Corporate was very slow authorizing repairs which delayed getting a new engine by six months. Corporate was very slow authorizing repairs which delayed getting a new engine by six months. More