Renton Chrysler Dodge Jeep Ram

Review for Renton Dodge Dealership: Zero Stars Shame on you, Renton Dodge! I’m a single woman who made the trek 1 hour and 40 minutes one way—six times in just three days—to buy a used Dodge Ram SLT 4x4 on you, Renton Dodge! I’m a single woman who made the trek 1 hour and 40 minutes one way—six times in just three days—to buy a used Dodge Ram SLT 4x4, and I was completely swindled. The vibe was off from the start, with false information and a blatant disregard for customer safety. In the short time I was there, four people were fired, including the general manager (who introduced himself as Tom, the owner). That alone should have screamed, “RUN!” During the test drive, I immediately noticed a clicking sound when making sharp turns, and the transmission felt incredibly tight shifting from first to second gear. I expressed my concerns to Tom, insisting I wouldn’t buy the truck unless his “16 years professional mechanic” could thoroughly check it for safety. I left the truck with them overnight, fully trusting their claims. The next morning, Tom called to assure me that everything was fine—that the clicking was normal for a 4x4 and that the transmission was perfectly fine. As a single female buyer, I trusted him to have my best interests at heart. Who would lie about potential issues that could leave me stranded in the mountains? The real kicker was the warranty sign in the window advertising 3,000 miles or 3 months of coverage. When I mentioned this during financing, the staff acted dismissive, claiming it was “an error” and that the sign should not have been placed on that vehicle at all. They even tried to shift blame onto each other. Tom stepped in to close the deal, leaving me feeling uneasy but desperate to believe I was making a sound purchase. Driving home, the SVC light came on, and the truck struggled to shift into second gear. I took it to a reputable mechanic, who found that the clicking noise was coming from both axles and the transfer case shift motor. The transmission fluid was black, and I learned I needed new inner and outer rod ends, new CV axles, and—get this—the entire transmission had to be replaced! I called Tom, who told me to bring the truck back and assured me he would cover "everything." When I arrived the next day, I found out that Tom and several staff members had been “fired.” Feeling completely swindled by their lies, I requested that my mechanic's bill be covered, but they refused. If you’re considering buying from Renton Dodge, beware! They are more interested in liquidating their inventory than in ensuring customer safety. Make sure to have a trusted mechanic inspect any vehicle before committing. I wish I had done that before I fell into this trap! More

I am always cautious visiting dealership because of past experiences. I visited the Renton CDJR dealership with just a few questions about my vehicle and was approached by a kind and very knowledgeable sal experiences. I visited the Renton CDJR dealership with just a few questions about my vehicle and was approached by a kind and very knowledgeable sales manager, Tom Rebek. He was professional with his approach and answered all of my questions. I feel comfortable that when I am ready to do business I can return to Renton CDJR to confinately purchase my next vehicle. Thank you for putting me at ease Tom! More

Anytime I need my vehicles serviced, I always work with Kaylee as she has been consistently reliable and informative. She maintains communication about what’s going on throughout the entire process. Espec Kaylee as she has been consistently reliable and informative. She maintains communication about what’s going on throughout the entire process. Especially if there any delays or issues. More

The advisor Laci was very kind and found coupons for me thank you jeep renton thank you jeep renton More

I would like to thank Marvin Hall. The welcome smile embrace and overall experience felt like family and I really appreciate it. Thank you again Mr. Hall. For going above and beyond of The welcome smile embrace and overall experience felt like family and I really appreciate it. Thank you again Mr. Hall. For going above and beyond of making my dream come true with helping me purchase my dream car. More

just traded in my Jeep Compass for a new one thanks to Caleb!!!! Thank you for your attention and for making us feel at ease during the process Caleb!!!! Thank you for your attention and for making us feel at ease during the process More

Ryan in service was excellent! Schedule service for the next day and provided timely information on diagnosis and cost. I would highly recommend this dealership! Schedule service for the next day and provided timely information on diagnosis and cost. I would highly recommend this dealership! More

Difficulty getting initial inquiries answered, but everything was excellent once the appt was scheduled. Ryan was amazing! everything was excellent once the appt was scheduled. Ryan was amazing! More