Rensselaer Honda

Supportive, adaptive, and informative, great service Six weeks ago I was due for a 160,000 mile checkup but had to be away to help sister through a health crisis. While away the timing belt on the car b Six weeks ago I was due for a 160,000 mile checkup but had to be away to help sister through a health crisis. While away the timing belt on the car broken and blew two values. I decided to replace the motor on the advice of my nephew who owes a heavy equipment dealership. I needed to have a NYS inspection done in May so I scheduled an appointment. The service agent worked with me to do an amended 160,000 mile checkup and NYS inspection. All systems not worked on when the motor was replaced were checked and fluids and filters replaced plus he gave me 10% off since I had a discount coupon for the original service that was schedule. The car is running like a dream and I was treated with concern, respect and was charged a reasonable cost. I have always been so very pleased with this dealership. Once I can afford to purchase another car it will definitely be a Honda, no doubt about it! More

Love my new car. Phil Rasile is the best. We came in for an oil change on our Ridgeline and left with a new HRV. He gave us a good deal on a great car. Phil Rasile is the best. We came in for an oil change on our Ridgeline and left with a new HRV. He gave us a good deal on a great car. More

Easy And Smooth Car Buying Process Nick and Kerry made the car searching and buying process smooth and painless. Happy with my purchase. Definitely would recommend to other buyers looki Nick and Kerry made the car searching and buying process smooth and painless. Happy with my purchase. Definitely would recommend to other buyers looking for reasonably priced and quality vehicles. More

It's always a positive experiece going to Rensselaer Honda. I never dread bringing my car to Rensselaer Honda. The service department appears to be more of a friend, rather than writing up a work transaction. I never dread bringing my car to Rensselaer Honda. The service department appears to be more of a friend, rather than writing up a work transaction. I have never had a negative experience. More

Service, no way Dropped car off for electric door issue. 1st day, they can't find the issue and need it the next day. Not happy but OK, I call the second day, not t Dropped car off for electric door issue. 1st day, they can't find the issue and need it the next day. Not happy but OK, I call the second day, not them....can't find the issue, so come get your car and schedule another appointment. Come to find out they worked on it 1 hour and moved on to other appointments. Bad communication and service. The manager needs to be replaced, he was not in command of the facts, stating to me, I told them I wanted the car back which was not true and confirmed by his staff. This place has lost site of the meaning of service. Stay away More

Won't let my mechanic inspect the vehicle I stopped by Rensselaer Honda looking to buy a used Honda CR-V. I found one I liked and their sales representative Audrey was very kind. I live about I stopped by Rensselaer Honda looking to buy a used Honda CR-V. I found one I liked and their sales representative Audrey was very kind. I live about an hour away and so does my mechanic. When I asked them if my mechanic could inspect the car, their sales manager Joe said that that wasn't an option because he was too far away. When asked if I could have assurance that I could reverse the sale, they gave me a song and dance about having title trouble, which is a lie and borders on consumer fraud. They flatly wouldn't let me inspect the vehicle with a mechanic of my choosing, and this shows them to either be dishonest, incompetent, or unsure of the quality of their service department. In any of those cases I refuse to buy from them. Both Mohawk Honda and Lia Honda said they are willing to let me take a car to my mechanic for inspection with a deposit and an employee escort. I would stay away from Rensselaer Honda unless you like to gamble on the quality of your purchase. More

TERRIBLE SERVICE I purchased a 2013 Acura MDX a little over a week ago (43K miles). I had been doing research for a couple of months...already test drove similar vehi I purchased a 2013 Acura MDX a little over a week ago (43K miles). I had been doing research for a couple of months...already test drove similar vehicles, knew exactly what I was looking for. I saw the vehicle I wanted online at Rensselaer Honda. I immediately contacted the online sales person, exchanged a few emails, and text messages, went in that Saturday morning for a test drive. I was a very easy sell to say the least! Our salesman was fairly new...but nice! It was a cold morning...and the test drive route is very short, on all back roads (nothing over 45MPH). We had the heater fan blowing full blast, so couldn't hear any abnormal noises coming from the vehicle. I made the purchase and picked the vehicle up later that day. As I drove it for 2.5 days I noticed multiple things that sounded/felt weird. A vibration in the steering column when turning, an issue with the RPM's between 1-2K, a dragging noise from the brakes (although I was told the brakes were brand new), also a few chips in the paint, which I didn't notice until later that evening (once the frost was off the vehicle). I made an appointment brought the vehicle in...I was given a rental car (Only good thing that came from this experience). They had my car for 2 days...trying to get a hold of them, was terrible, emailed the service adviser Blake, and he never returned my emails. He called me ONCE, one time to tell me the status of the vehicle....which was, NOTHING WAS WRONG!!! Although I've done tons of research, and these vehicles are infamous for torque converter and transmission issues....they refused to give me a print out of the vehicles data showing that the TC was operating properly. They told me the vibration in the steering column was "operating as designed"....and they never even addressed the fact that the vehicle had damage to the front driver bumper. I spoke with 3 different Honda AND Acura dealers.....they say that these issues do not sound "normal"! The customer service I received was TERRIBLE, awful....I wouldn't take my scooter to this placed to be fixed! Not to mention, my salesman, Ryan....I thought was so nice, riiiiight! I would text him asking questions and letting him know of the issues....I got one line responses....and when I told him how unhappy I was he NEVER RESPONDED!!!! Haven't heard from him since! I emailed the GM, and a sales manager letting them know of my experience....and still almost a week later I have not heard a peep from anyone!!!! I'm not asking for much....just acknowledge the terrible experience I had, that's all! So I am doing as any unhappy customer is...I'm telling EVERYONE I can about the awful experience with this dealership. DO NOT BUY A VEHICLE FROM THIS PLACE....and especially DO NOT GO THERE FOR VEHICLE SERVICE! More

Car in accident while there for repair, boycott this dealer My son is taking the car back to college and I wanted the new brakes put on along with a 100,000 mile service. They told me I would need to leave if My son is taking the car back to college and I wanted the new brakes put on along with a 100,000 mile service. They told me I would need to leave if for the day. It took more than a day, they never replaced the brakes as I had requested and when I went to pick my car up there was substantial damage to the front quarter panel and bumper. The car had been either driven into something or hit while in their lot. The service manager came out and walk around the car talking about all the other dings and then told me I had no proof and should just inform my insurance company. They refused to deal with this. The car was in their care. I dropped it off in the service garage where they take your information and the keys, they had control of the car and kept it in back and moved it into the shop where it would have been repaired and no customers drive back there. The outrage is just too much. Boycott these folks. There other Honda dealers in the area. More

Deceiful, rude, condescending; need I say more? I purchased my Accord in June, 2013. The salesman didn't have to work too hard...he and I knew the sale was going to happen. I walked out feeling th I purchased my Accord in June, 2013. The salesman didn't have to work too hard...he and I knew the sale was going to happen. I walked out feeling that it was a fair deal and looked forward to delivery day. That's when the deceit began. I was given 1 key fob and 1 valet key. When I questioned the salesman I was told that this was protocol. I was stupid to fall for this obvious lie. He had assured me that the valet key was just as useful as the fob. Not! My first trip to the service department was sooner than it should have been. The passenger seat air bag light began displaying for no apparent reason. Al, in the service department told me it was probably because " we weren't sitting correctly" in the seat! Really? Reluctantly, I brought the car in a few days later to have the problem rectified. I was called the morning after I dropped off the car by a very disgruntled and rude, Al, the same man who accused us of not sitting the correct way in the passenger seat. He stated that I left the wrong key, and the car could not be moved, and that I had to bring the correct key to him immediately. You guessed it...I had left the valet key and unbeknownst to me, this key would not work! Needless to say, I insisted that I was given a second fob when I picked up the car. I was given one but my valet key was not returned. Upon completion of service I was told nothing was wrong with airbag and it was a simple display error. Two weeks later, I was back for the same problem and a different service person actually found the problem and fixed it. Amazing. In an attempt to shorten my story I will summarize. Each time I have brought this car in for scheduled maintenance or a specific issue, I have had to bring it back within a week to have something else fixed. They either didn't follow my directives or were totally inept. My car is 2 years old, with less than 8,500 miles and it has required more service than my previously owned 10 year old Camry. I am so dissatisfied with this place that I intend to trade this car in at another Honda or Toyota dealer. I have written a letter to the owner of Rensselaer Honda and am going to contact the Honda corporation about this dealership. I will let you know what happens. My recommendation is to find another dealership in the area if you want to purchase a car. Don't let them deceive you like they did me. More

Stay away Bottom feeders, stay away from this dealer at all cost, you are better off buying off Craig's list.. This dealer created the worst buying experienc Bottom feeders, stay away from this dealer at all cost, you are better off buying off Craig's list.. This dealer created the worst buying experience we ever have had while purchasing a car.. We have bought 4 Honda cars before not from these fools.. Buy a Honda just not from these clowns.. More