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Rensselaer Honda

Troy, NY

4.8
625 Reviews

770 Hoosick Rd

Troy, NY

12180

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Showing 625 reviews

March 05, 2022

Was greeted on time and able to add additional service to my appointment. Job completed in a timely manor. The service advisor was very accomodating. More

by gordon.ricky402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Foster
Mar 07, 2022 -

Rensselaer Honda responded

Thank you for the 5 star review!

March 04, 2022

Love the prompt service and they can answer. Y concerns so I know the best way to approach any future problems. Thank u so very much More

by wattersj52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Kartel
Mar 07, 2022 -

Rensselaer Honda responded

Thank you for the great review!

March 03, 2022

Very helpful and accommodating. Always pleasant. Willing to help with any issues and they resolve them. More

by adimke830
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Race, Jeanette Murphy
Mar 03, 2022 -

Rensselaer Honda responded

Thank you for the kind words!

March 03, 2022

Quick and easy buying process. The staff was knowledgeable, courteous and welcoming. Would recommend buying from Rensselaer. More

by bdlaing82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kerry Scanlon, Bill Tucker, Krysta Leach
Mar 04, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review!

March 02, 2022

Prompt, very courteous and attentive staff! The work was completed quickly and it was a quick pickup process. More

by reneepattiolv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew James, Kathy Minahan, Jeanette Murphy, Ralph Kartel
Mar 02, 2022 -

Rensselaer Honda responded

Thank you!

March 01, 2022

A Pleasant waiting room. Good coffee. Prompt service. Hand washed Sparkling clean car when service was finished. More

by Rbodes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Mar 01, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review!

February 25, 2022

2008 HONDA RIDGELINE NEEDED NEW IMMOBILIZER INSTALLED. QUOTED $570, CHARGED ME $990. CLAIMED THEY HAD TO DROP THE STEERING COLUMN TO DO THIS JOB. CHARGED ME 5 HOURS OF LABOR FOR A 2 HOUR JOB. VERY DISS More

by antonmirtschev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Beyer, Thomas Sinkora, Jason Foster
Feb 28, 2022 -

Rensselaer Honda responded

We are very sorry about your experience with us but it looks like your statement isn't entirely correct. The additional labor charges were due to having to disassemble the salvaged part you ordered and to fix the damages you caused trying to fix it yourself. These charges were explained prior to the work being done. If you have anymore questions or concerns please feel free to contact our service department. We will be more than happy to go into further detail with you.

February 11, 2022

No issues at all. Pulled right in and waited waited there for a oil change and tire rotation. Nice waiting area also! More

by edk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Feb 15, 2022 -

Rensselaer Honda responded

Thank you for the great review!

February 05, 2022

Excellent car service. Great customer service. Easy to speak with and understand. Done on time. More

by Simone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Minahan
Feb 07, 2022 -

Rensselaer Honda responded

Thank you Simone! Your kind review is very appreciated.

February 01, 2022

Jeanette and crew were great. Waiting area very nice. Work done on time. I will use this service again. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Feb 01, 2022 -

Rensselaer Honda responded

Thank you! Your review is very appreciated.

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