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Rensselaer Honda

Troy, NY

4.8
623 Reviews

770 Hoosick Rd

Troy, NY

12180

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Showing 623 reviews

February 18, 2023

Service center was great…they communicated the timeframe, problem and resolution with care, and got me in and out quickly. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy, Jason Foster
Feb 20, 2023 -

Rensselaer Honda responded

Thank you for the review. We are happy to hear you had a good experience with our service department.

January 27, 2023

I was very appreciative that they could take care of my problem as quickly as they did. Great service. More

by adewan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Foster
Feb 02, 2023 -

Rensselaer Honda responded

Thank you for the 5-star review and thank you for service your vehicle with us.

December 02, 2022

Professional, courteous, sensitive service, ALWAYS! Questions are answered. Explanations given with asking. Very sensitive to ones finances. Jeanette was excellent. she greets me by name. More

by pconway3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Dec 06, 2022 -

Rensselaer Honda responded

Thank you for the kind words and service your vehicle with us!

November 13, 2022

have been customer for over 25 years. service has always been good everyone pleasant. thank you More

by dreed59
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tucker, Kathy Minahan, Jeanette Murphy
Nov 14, 2022 -

Rensselaer Honda responded

Thank you for the great review. Your kind words and loyalty is very appreciated. Thank you for servicing your car with Rensselaer Honda all these years.

November 11, 2022

Best quality personal service and best quality technical know how and service. I am so happy with the two Hondas I have purchased in the past from Rensselear Honda that the next time I need a car I will lo More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Foster
Nov 14, 2022 -

Rensselaer Honda responded

Thank you for the kind words! We are happy to hear you had a good experience with us.

September 25, 2022

Service department is always great. Helpful, friendly, quick. Jeanette is the best. She explains everything needed very clearly. They even washed my car. More

by lynnie0321
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy
Sep 27, 2022 -

Rensselaer Honda responded

Thank you for the 5-star review and thank you for servicing your car with us! Your business is very appreciated.

September 20, 2022

Service department is almost impossible to get in touch with. Poor customer service all around. More

by jwest
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Sep 22, 2022 -

Rensselaer Honda responded

Hi, We are sorry to hear that you had a hard time getting a hold of us. Please feel free to call us back or send us your information and we will call you back as soon as possible.

September 17, 2022

The service as always was excellent. Jeannette is always very friendly, informative and helpful, Joe was also helpful. The only reason I continue to buy my car from Rensselaer Honda is b More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanette Murphy, Jason Foster
Sep 22, 2022 -

Rensselaer Honda responded

Thank you for the wonderful review. We are very glad to hear hear that you had a good experience servicing your vehicle with us.

September 08, 2022

The service department took advantage of my 80 year-old mother to sell her brakes that she didn't need and attempted to sell her a fluid change that she also did not need. They ignored the issue that she t More

by mdoneill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Perry, Thomas Sinkora
Sep 20, 2022 -

Rensselaer Honda responded

I am very sorry you had a negative experience with us. I spoke with our service manager and he verified that there was some sort of miscommunication. Therefore he will be issuing a refund. If you have any other questions or concerns please give us a call.

June 02, 2022

Vehicle purchase approved already . ... ssa.comment@gmail.com rensselaerhonda@gmail.com Cindy... Thanks you again.... More

by jordancindy242
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Matthew James, Frank Grygiel, Dan Durivage, Ellen Miranda, Mike Ashe, Matthew Alverson, Susan Fredette, Bob Morin, Jake Morizio, Anthony Augello
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