Renn Kirby Mitsubishi

I made a mistake by trusting Renn Kirby. NEVER AGAIN! Bought a used car here end of April. In May, had to have it towed to mechanic. Cost $2,500.00 to fix major problems. I was able to fix some myself. Bought a used car here end of April. In May, had to have it towed to mechanic. Cost $2,500.00 to fix major problems. I was able to fix some myself. A few weeks later, the a/c died. Took to Renn Kirby. They recharged system at no cost and replaced O ring. Two days later, a river of water started running out from under the dash on the passenger side. Took back to Renn Kirby, they said the drain plug was clogged. Why didn't they notice this the first time? Carpet was soaking wet. They keep me there over an hour "drying" the carpet. Still not completely dry - took about a week. A.C still not correct. Shortly after FIRST towing (yes - had to have car towed again), called to make an appt. to speak to GM and/or sales manager. On morning of appt. received call and was asked if we could reschedule. Second appt. set. Morning of, phone rang, joking to family "it's Renn Kirby". It was. Third appt. set. Yep, phone call came that morning, another excuse. I have not contacted them again, I am considering my next course of action. Some background info: They originally tried to charge us $12,000.00 for a 12 year old car. What a rip off. They told us THEY put new tires and brakes on the car. Found out from the former owner (neighbor a mile down the road), that HE did the tires and brakes. I was able to get the paperwork. Also Renn Kirby gave him less than $2,000.00 trade in value. FYI: I did not know the former owner (J) of this car before I bought it. Another neighbor (R) asked me about the car and put me in contact with J. More

Terrible Dealer At first seemed like a nice place with great deals, communication is horrible, the sales staff are poorly trained, I was told I could come get in a ve At first seemed like a nice place with great deals, communication is horrible, the sales staff are poorly trained, I was told I could come get in a vehicle today and they would hold a check, then after I got everything set they texted back and said no they couldn't. They back pedal a lot. I called the sales manager and his excuse was the sales agent didn't know what he was doing wasn't acceptable. I have the text from the salesman I called and verified verbally, I thought I was going to be in a car today now I won't be buying from them at all. Ignorance of the company policy is NO excuse perhaps management here needs to train their people better and spend time developing them on what's acceptable for a classy sell and developing trust. My question to the manager that he Couldn't answer: "why should I trust you when you won't stand behind what I have in writing regardless of who at your company made the mistake?" It's not my fault the sales staff messed up and was treated like it was mine. This is a dealership you want to watch out for More

Unexpected PLEASANT experience Our sale consultant, John Gray, was a very honest and considerate guy and we had a really positive experience while checking a 2016 Mitsubishi Outland Our sale consultant, John Gray, was a very honest and considerate guy and we had a really positive experience while checking a 2016 Mitsubishi Outlander SE AWD at Renn Kirby. Starting with an email that John replied, he not only guaranteed the quote price by TrueCar.com but also honestly explained the impossible negotiating price on their website. During test drive, he helped us install car seat and patiently answered all our questions. After 10 min waiting, the manager of Renn Kirby actually gave us a very good price (lower than TrueCar.com suggested price). And, importantly, it was an on-the-road price plus rebate, so there were no hidden or extra fees on the paper. Therefore, we quickly made a deal and drove our new Outlander SE home that night. Unlike our previous visits to other auto dealers, John and Renn Kirby did a fantastic job on creating a comfortable car-buying process and these guys do offer on-the-road price in a straightforward way, which I liked a lot. More

Service department rip-off Renn Kirby service department is not honest. For example, I asked them to check my battery because my car seemed to be taking a longer time to start. Renn Kirby service department is not honest. For example, I asked them to check my battery because my car seemed to be taking a longer time to start. I was told that my battery just needed to have the fluid filled, when in fact it had a sealed battery. I suppose I was expected not to know that. In fact, it was a 2 year battery that was bad and still under warrenty. They tried to tell me that I needed a new air filter, which I had personally replaced myself 2 months earlier. They sold me a cabin filter, which my car did not even have! I asked them to replace ONE battery in my key remote. They replaced both batteries (not in my presence) and charged me $56, plus $8 for 2 new batteries, for "reprogramming" my remotes. When asked why, the reply was that they had to do that when replacing a battery. Funny, a few months before, they replaced a battery (in my presence) and I went on my merry way. No reprogramming needed. A few months after supposedly replacing both batteries and reprogramming the remotes, they tried to charge me another $56 to do the same thing, saying that it was necessary again. At that time, I again asked why they reprogrammed the remotes the previous time and was told that they wouldn't work "for some reason" after replacing the batteries. Replacing a battery in a remote does not change a computerized program between a remote and the car, it simply replaces a dead battery. Besides the fact that the key that had not been used regularly did not need a new battery. It worked fine. Long story short, I was stupid and paid these and other charges for unnecessary things before figuring their scam out completely. The ONLY reason that I returned there after knowing of the battery, air filter and cabin filter scams was because the dealer is the only one who can work on your keys (to the best of my knowledge) It is so hard to find an honest shop to work on your car, but I can assure you that they are out there somewhere. Find them! Sadly, Renn Kirby is not one of them! I personally would expect honesty from a dealer before a shop, especially since it is a given that you will pay a little more at a dealership. More

Great Team - Great Experience! Stopped by to take a look at a car we had been searching for. Bucky greeted us at the door with a smile and was more than willing to help. We looke Stopped by to take a look at a car we had been searching for. Bucky greeted us at the door with a smile and was more than willing to help. We looked at the vehicle but decided before we wasted any more time we’d talk money with Phil (Sales Manager). We talked about what we wanted to pay and Phil was able to make it happen. Bucky then showed us all the great amenities on our soon-to-be vehicle and we took it for a spin! We’ve been shopping for a year and so far this was the only salesman that seemed to care if we purchased a vehicle or not. He actually made us feel like one of the family, understood our needs and genuinely cared if we got what we wanted - unlike the 6 or 7 other major chains in the area! Thanks guys we had a great time working with you!!! More

Wonderful Chris Mongold and Philip Jackson are awesome.. The two of them worked with me and got into a car that I never taught I would be driving. Chris Mongold and Philip Jackson are awesome.. The two of them worked with me and got into a car that I never taught I would be driving. More

DO NOT GO THERE!!! On June 21, I initially went in to look at a vehicle priced at $7,500, which was sold, so they suggested another vehicle "for around the same price". On June 21, I initially went in to look at a vehicle priced at $7,500, which was sold, so they suggested another vehicle "for around the same price". The vehicle itself, without any of the fees added in, ended up costing $8,640. On June 24, two days after purchasing the vehicle, the check engine light came on so I went to the company's website to get the phone number for service, and saw my car advertised for $6,000. I called my salesman, James Kuykendal and left a message. When he returned my call I told him about the engine problems, and he told me "the service dept. hasn't been busy lately, just bring it up", which I did. The service department refused to look at the car and told me to come back the next day, Needless to say, I was not happy and requested to be given a time for service. When I brought my car in on 6/25 they scanned and reset the computer so the service engine light no longer came on, and said it was a catalytic converter code and repositioned the power steering hose. I contacted the Assistant Service Manager, Jeff Walker, the next day (6-26) and he stated that they would need it for the whole day. I asked 3 people at the dealership about a loaner vehicle and never received an answer and was completely ignored by all 3, not even a simple NO. They just spoke around the question and went on about something completely different. I made arrangements so they could have the vehicle the whole day on Wednesday, 7-2. I never received a call or email, so I finally called at 4 to find out what was going on. I was told they couldn't fix the catalytic converter and they had to "wait to find a part". It is a Mitsubishi Outlander and they are a Mitsubishi dealer. My local Pep Boys and Advance Auto have 3 each. They also never fixed the rattle from the power steering hose when they had it in the shop for the whole day. I then emailed the owner sean kirby and he passed me on to robert philips. All mr philips was able to do was threaten and bully me, as well as ignoring my questions of when I will get my car fixed under warranty and my mva paperwork and plates. They used EVERY shady sales practice in the book on me, so DON'T let it happen to you!! More