Renn Kirby Mitsubishi

Great inventory, great customer service I couldn't be more pleased with the attention that I got and the choices that were available at Renn-Kirby in Frederick, MD. Kathy, who was the sales I couldn't be more pleased with the attention that I got and the choices that were available at Renn-Kirby in Frederick, MD. Kathy, who was the sales representative demonstrated a thorough knowledge of the cars in RKs inventor,y and made sure I was familiar with the controls, before I drove off the lot, Kudos to all there from Sales to Finance! More

No more Hyundai I love my new outlander sport, and I'm glad I got out of my hyundai. The dealership was wonderful they made a deal like I never had before. Anywhere. I love my new outlander sport, and I'm glad I got out of my hyundai. The dealership was wonderful they made a deal like I never had before. Anywhere. More

Not recommended for unaccompanied women Victor is an amazing salesman who deserves 5 stars. I want to make it clear that my review does not reflect his customer service in any way- he is gre Victor is an amazing salesman who deserves 5 stars. I want to make it clear that my review does not reflect his customer service in any way- he is great and Jeremy is also fantastic. However, the finance guy, who initially seemed friendly and polite, after about 5 minutes alone with him he was very crude and inappropriate. His crass sexual jokes made me uncomfortable as a single woman at the dealership alone. I didn’t like being alone in the finance office with him. Just because he mentioned his wife and dogs, that doesn’t make it okay for him to joke about prostitution and other perverse things. If you’re a female, I recommend not going alone. I’m sure he just thinks he’s being amicable, but no way in xxxx will I ever go back there. I just didn’t feel safe and if I had known I would have that experience I would have bought my car elsewhere and not come in from out of state. I did tell Victor afterwards that the finance person said obscene things and made me uncomfortable, but since the dealership stayed open after hours and I had come alone and just wanted to leave ASAP, I essentially let it be considered as a joke: I wasn’t joking, that guy is creepy, I am so sorry for the women in this workplace. He needs to review the sexual harrassment policy or be reinformed about what is appropriate to say to customers. More

Great People Great people, easy to do business with. Fantastic buying experience. a nice & Large selection of new and pre-owned cars. best prices and pleasant expe Great people, easy to do business with. Fantastic buying experience. a nice & Large selection of new and pre-owned cars. best prices and pleasant experience. More

Horrible! If zero stars were an options that would be the case!!! Do not, I repeat DO NOT buy a car from here. This has nothing to do with the sales team becaus If zero stars were an options that would be the case!!! Do not, I repeat DO NOT buy a car from here. This has nothing to do with the sales team because TJ was great and has been trying to help my situation. I bought a 2017 Outlander Sport limited edition 3 weeks ago and it had 4 miles on it so it is brand new. It has this wonderful feature called apple car play. Well guess what it DOESNT work. I called last Friday the schedule an appointment to get my radio system looked at and spoke to Robert and made an appointment for Monday. Guess what Robert never put me into the schedule. So I show up Monday, I show Shaun the problem and he was very helpful and willing to help out and he witnessed the problem. They looked at my car even though Robert didn’t do his job. The service tech looked at it plugged his phone in and it didn’t glitch. They said they would have someone call me Tuesday because the called head quarters. Well they didn’t do that either. I finally got ahold of someone Thursday for them to turn around and say “it’s your phone” this was also from Robert. Well obviously you don’t know how to do your job because my husband has an iPhone and it does the exact same glitch. If Robert is the service manager and is a piss poor employee lacks customer service and knowledge and has no willingness to make the problem correct. I went back to TJ and told him everything he said he has reached out to the GM Mike and guess what! The general manager doesn’t even have customer service skills to address the situation or to even contact me to try to make the situation right. Needless to say I have a three week old car, I haven’t even made the first car payment and it’s broken and the horrible people at Renn Kirby do not want to fix the situation at any level. It amazes me they are even in business. Not to mention the fact that I am a service admin myself and if I dropped the ball and lacked customer service I would be fired immediately. More

ABS and ASC indicators illuminated Over the past month my car has been in your Frederick shop numerous times. This has been an extremely frustrating experience for me as well as taxing Over the past month my car has been in your Frederick shop numerous times. This has been an extremely frustrating experience for me as well as taxing my overall well-being. I travel for work often and the issues I have encountered recently at Renn Kirby have impeded on my ability to do so. One month ago, I brought my car in for an oil change and to have my brakes looked at because I heard them making a noise while driving. The diagnosis was that the brakes were fine. Three days later I had the same issue of brake squeal while driving. The issue was again looked at by your service department and I again was told the brakes were fine. The issue persisted and when I had time to address this matter again, I brought the car back once again to Renn Kirby. The technician sprayed some brake dust from my brakes and I was told that should fix the issue. It did not fix the issue and the next day I brought the car in for the fourth time regarding the same issue. Later that day I was informed I needed a complete rear brake job costing several hundreds of dollars and this would take three days time. This was extremely frustrating and time consuming for me as I had to bring the car in four different times to have this even properly diagnosed. I never encountered anything like that before and was very perplexed at the whole matter. But I moved on and told myself I would continue to conduct business with Renn Kirby in the future because of my previous satisfaction with them. Two weeks after the rear brake job, as I was driving, my ABS and ASC indicators became illuminated. I again brought the car into Renn Kirby and was told that the wheel sensor was knocked loose when the rear brake job was performed and the technician fixed it and I was good to go. As I drove away from Renn Kirby, once again my ABS and ASC indicators became illuminated five miles down the road. I brought in my car once again this past Monday to have whatever is causing my ABS and ASC indicators illuminated fixed and left my car overnight with Renn Kirby. Four days later on Thursday I was told the problem is fixed. Apparently the pickup rings on my drum brakes (which were just replaced) were scratched and needed replaced. I was told these worn down rings should have been noticed during the previous brake job and my bill would be $388.85. I happily paid it and went on my way, only to have my ABS and ASC indicators become illuminated once again, just a few miles down the road as I drove away. More

Fantastic Buying Experience I purchased a new 2018 Mitsubishi Outlander. Michael Hadid and his team made the transaction pain free and treated me with respect and courtesy. The s I purchased a new 2018 Mitsubishi Outlander. Michael Hadid and his team made the transaction pain free and treated me with respect and courtesy. The selection of Outlanders was second to none and had every color I could think of. Michael went out of his way to make sure I had customized black wheels that are one of a kind. I would highly recommend Renn Kirby Mitsubishi. Family owned and a great community leader in Frederick, MD. More

Terrible!!!! After searching and searching for a specific vehicle with the EXACT exterior and interior colors I was looking for I thought I finally found the one. After searching and searching for a specific vehicle with the EXACT exterior and interior colors I was looking for I thought I finally found the one. I reached out via the internet and received a call first thing this morning. I was thinking to myself what great service. I asked if the vehicle was still available and the gentleman said yes. I asked for an out the door price. I was told that his manager was in a meeting and he would call me back. I received a call back later in the morning stating "due to extending our end of the month sale my manager will not give any pricing over the phone." Little did they know I was not trying to beat them up on price, I wanted to know a dollar amount to get a check from my credit union. What a freaking joke!!!!! More

Warm friendly honest salesman Jeremy Shorten I arrived at Renn Kirby to look at a car for purchase for my daughter in College. Jeremy greeted us on arrival. He showed us what we asked to see, wa I arrived at Renn Kirby to look at a car for purchase for my daughter in College. Jeremy greeted us on arrival. He showed us what we asked to see, was not aggressive or pitchy. He made us very comfortable and answered all of our questions. We ended up buying a different vehicle then we came to see and couldn't be more pleased. We secured an AWESOME deal and Jeremy has called to check on our satisfaction. He is a young, energetic, personable, knowledgeable, salesman and a pleasure to work with. He is mature beyond his years! Thanks Jeremy and your management team at Kirby!!! More

TERRIBLE CUSTOMER SERVICE STAY AWAY FROM THIS DEALER. We went in with the full intention of buying a car. We already had the money, so we didn't even need to go through the a STAY AWAY FROM THIS DEALER. We went in with the full intention of buying a car. We already had the money, so we didn't even need to go through the approval process. Our sales guy told us that another salesman was waiting for someone to come in as well to see the vehicle. We take it out for a test drive and come back to notice that the other people are there with the other sales guy. We start filling out the paperwork when over comes Dave (sales manager) and tells us that they have to give priority to the other customer because the test drove it YESTERDAY. I told him regardless we were here first TODAY. He didn't care. He gave them first priority. I feel this is completely unprofessional of a dealership especially when our sales guy told us we would have first priority prior to test driving it. He didn't care and threatened to only give us $500 for our trade in (which is worth $8k). I WILL NEVER EVER GIVE MY BUSINESS TO A DEALER THIS SHADY. I also intend to contact the GM as well as anyone above him that I need to. I have never been treated this way and wouldn't want anyone to go through this either. More