Renn Kirby Mitsubishi

Poor customer service from beginning Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(eve Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(even though they supposedly had conducted a Maryland state inspection) and they agreed to fix. After leaving noticed a bottom brake light had a small chip(they would not fix). A month later had to get a twin turbo(was still under Audi warranty) replaced and the second vehicle rear brakes and a brake sensir replaced a it was faulty. After scheduling service my vehicle was dropped off at the dealership for repair I was told that it was ready in the afternoon on Tuesday. I leave work to pick up my vehicle to arrive to a note stating the entire dealership was closed due to weather. I did not receive a call informing me hey would close. I the look in my vehicle and see parts scattered indicating work was not complete. I then called back on Thursday to see if my car was ready to be told yes only to be called back five minutes later stating that it was just taken in the shower for repair he had made a mistake. I finally was able to get my car Thurs after dropping it off on a Monday. From start to this point (approx 4 months) it has not been a great experience and I'm not sure I could recommend anyone purchase from renn Kirby and I definitely would not trust them with my business again. More

Miss quotes and added costs Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in b Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in blanks as the blanks were ruined on first attempt causing a need to drive to another dealership to get additional. Something that should have taken 5 min to do had to be rescheduled. More

Great customer service and excellent sales team!!! My experience with the sales team was excellent all the way from the General Manager Omar, Finance Manager and sales man Kaine, they were excellent!!! My experience with the sales team was excellent all the way from the General Manager Omar, Finance Manager and sales man Kaine, they were excellent!!! I submitted my application online told them the vehicle I wanted and the bank and when I went in everything was done for us. They even finished all of the paper work before my wife was able to come in and sign together! Will definitely recommend this dealer to anyone! Thank you team for everything!!! More

Customer oriented,fair,proffessional. John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciat John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciated the way he focused on him as a young driver purchasing his 1st new car and offering advice for him and his purchase,John was not pushy and made all attempts to get him the best deal possible. More

Excellent Customer Care & On time Service I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup as promised in 3 Days and the parts and labor was covered under warranty. This 2nd repair is also covered under warranty and was done in 2 Days. Ann was very helpful and professional very easy to deal with. She called me twice to let me know what is going on and what needs to be fixed and when the parts came and when it’s reafy for pick up. More

Best experience by far I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even better they worked with me on what I wanted and could afford . best experience i've ever had buying a car. More

Purchase of mirage My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a great one. More

Great customer service and overall maintenance All if above except did not reset internal ' routine maintenance due' internal alert buttin. Can only be reset by dealership. Second time even. After All if above except did not reset internal ' routine maintenance due' internal alert buttin. Can only be reset by dealership. Second time even. After verbal reminder prompt by myself. More

Amazing sales staff Amazing experience. This dealership is over 160 miles from my house and well worth the trip. The sales staff were all great. Kaine, my specific sales Amazing experience. This dealership is over 160 miles from my house and well worth the trip. The sales staff were all great. Kaine, my specific sales person, made my experience hassle free. We talked prior to my arrival, I told him what I wanted, finance terms I was looking for, cost, etc. and he made it happen very smoothly. I'm quite pleased with the entire transaction and love the car that I drove home with. More

Great experience Everyone was very helpful, nice they answered all my questions and concern I like the fact that they took the to explain all the features in car no o Everyone was very helpful, nice they answered all my questions and concern I like the fact that they took the to explain all the features in car no other dealer does that. That was very helpful. More