Renn Kirby Mitsubishi

Customer oriented,fair,proffessional. John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciat John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciated the way he focused on him as a young driver purchasing his 1st new car and offering advice for him and his purchase,John was not pushy and made all attempts to get him the best deal possible. More

Excellent Customer Care & On time Service I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup as promised in 3 Days and the parts and labor was covered under warranty. This 2nd repair is also covered under warranty and was done in 2 Days. Ann was very helpful and professional very easy to deal with. She called me twice to let me know what is going on and what needs to be fixed and when the parts came and when it’s reafy for pick up. More

Best experience by far I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even better they worked with me on what I wanted and could afford . best experience i've ever had buying a car. More

Purchase of mirage My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a great one. More

Great customer service and overall maintenance All if above except did not reset internal ' routine maintenance due' internal alert buttin. Can only be reset by dealership. Second time even. After All if above except did not reset internal ' routine maintenance due' internal alert buttin. Can only be reset by dealership. Second time even. After verbal reminder prompt by myself. More

Amazing sales staff Amazing experience. This dealership is over 160 miles from my house and well worth the trip. The sales staff were all great. Kaine, my specific sales Amazing experience. This dealership is over 160 miles from my house and well worth the trip. The sales staff were all great. Kaine, my specific sales person, made my experience hassle free. We talked prior to my arrival, I told him what I wanted, finance terms I was looking for, cost, etc. and he made it happen very smoothly. I'm quite pleased with the entire transaction and love the car that I drove home with. More

Great experience Everyone was very helpful, nice they answered all my questions and concern I like the fact that they took the to explain all the features in car no o Everyone was very helpful, nice they answered all my questions and concern I like the fact that they took the to explain all the features in car no other dealer does that. That was very helpful. More

Great inventory, great customer service I couldn't be more pleased with the attention that I got and the choices that were available at Renn-Kirby in Frederick, MD. Kathy, who was the sales I couldn't be more pleased with the attention that I got and the choices that were available at Renn-Kirby in Frederick, MD. Kathy, who was the sales representative demonstrated a thorough knowledge of the cars in RKs inventor,y and made sure I was familiar with the controls, before I drove off the lot, Kudos to all there from Sales to Finance! More

No more Hyundai I love my new outlander sport, and I'm glad I got out of my hyundai. The dealership was wonderful they made a deal like I never had before. Anywhere. I love my new outlander sport, and I'm glad I got out of my hyundai. The dealership was wonderful they made a deal like I never had before. Anywhere. More

Not recommended for unaccompanied women Victor is an amazing salesman who deserves 5 stars. I want to make it clear that my review does not reflect his customer service in any way- he is gre Victor is an amazing salesman who deserves 5 stars. I want to make it clear that my review does not reflect his customer service in any way- he is great and Jeremy is also fantastic. However, the finance guy, who initially seemed friendly and polite, after about 5 minutes alone with him he was very crude and inappropriate. His crass sexual jokes made me uncomfortable as a single woman at the dealership alone. I didn’t like being alone in the finance office with him. Just because he mentioned his wife and dogs, that doesn’t make it okay for him to joke about prostitution and other perverse things. If you’re a female, I recommend not going alone. I’m sure he just thinks he’s being amicable, but no way in xxxx will I ever go back there. I just didn’t feel safe and if I had known I would have that experience I would have bought my car elsewhere and not come in from out of state. I did tell Victor afterwards that the finance person said obscene things and made me uncomfortable, but since the dealership stayed open after hours and I had come alone and just wanted to leave ASAP, I essentially let it be considered as a joke: I wasn’t joking, that guy is creepy, I am so sorry for the women in this workplace. He needs to review the sexual harrassment policy or be reinformed about what is appropriate to say to customers. More