Reliable Toyota

We drove from Northwest Arkansas to do business with Reliable Toyota. After an icy vehicle accident, we were rushed to find a Tacoma replacement. We were clear on our specifications, and John Cook was Reliable Toyota. After an icy vehicle accident, we were rushed to find a Tacoma replacement. We were clear on our specifications, and John Cook was outstanding on listening to those needs. We are very pleased with the professionalism and courtesy extended by every member of the Reliable Team. We left with what we felt like was a fair deal and one more step toward getting back to normal. Thanks to the whole team! More

During my recent visit to your dealership the service During my recent visit to your dealership the service advisor was a very friendly and respectful young man by the name Ted Green. Everyone who was During my recent visit to your dealership the service advisor was a very friendly and respectful young man by the name Ted Green. Everyone who was a stakeholder in my visit to Reliable Toyota was truly excellent and provided exceptional service. Jayme Young was the first person I spoke to when making my appointment. She coordinated my appointment, and ensured the part required was ordered and available by the scheduled appointment. During my short visit there I met another product specialist named Kristi Smith. She was very helpful and answered all of my questions about the newer models. This was my third visit to Reliable Toyota. It is very apparent that you folks have something very special going on there at the dealership. The leadership team and customer service trainers are doing an excellent job in my opinion. You folks have mastered the mantra that; "The only perception of service that counts is the customers". I look forward to a mutually beneficial relationship and the purchase of another Toyota next year. I appreciate your commitment to excellence which is rare today. As you are aware anyone can sell a vehicle however great service is what makes lifetime customers. Best wishes and appreciation to all who made my visit an enjoyable experience! Sincerely, Dan Bill More

I tried to utilize internet sales because I live out of state. Wanted to get the value of my trade as close as possible without being at dealership. I was told to send pictures and vin # and they would state. Wanted to get the value of my trade as close as possible without being at dealership. I was told to send pictures and vin # and they would get back to me to let me know ballpark idea. This went on for over a week and I have now been blown off completely. Was hoping to be purchasing a vehicle this weekend. They do not value out of state customers or women customers if this is how they do business More

I went looking for a used Corolla S. They showed me i could buy a new one and not pay any bigger payment than on a used. i liked them so much i bought a 2013 corolla s. that lead to me ordering a new 201 could buy a new one and not pay any bigger payment than on a used. i liked them so much i bought a 2013 corolla s. that lead to me ordering a new 2014 scion tc 10 series. that when so well we bought a 2013 fr-s 10 series as well. they even made trading my corolla in a simple thing. IT HAS BEEN AWESOME!!!! I would definitely recommend them to anyone with any sense. More

Ok so we decided we wanted a Rav4, we went and test drove one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they wanted to go get it and sell it to us or should I go up there to buy it. I really wish I had gone up there. They went and got it for us so you would think this would go pretty easy and quick, we were there FIVE hours. The negotiations were SOOOOO painful, we did not get anything close to what we felt was fair on trade value and they were not about to budge. Then the finance, WOW he was only interested in upselling all the garbage he gets paid big for. After many exchanges, we were upfront in the very beginning we don't buy that stuff, he gave up and was obviuosly pissed off. Now the actual finance we advised we that we knew of a bank that had a low APR and wanted to go that way probably, the sales person assured us they deal with this bank regularly. Well Mr. Finance would hear nothing of this, he only wanted us to go with Toyota Finance, I guess so he could make up on what he lost with the upsell. When we gave them a low rating on their internal survey we immedately got a call from a manager wanting to know why we gave such a low rating so I gave him the story you have just read along with a few more details, he then asked why we did not walk away, WOW. I advised I personally was ready to but since this is what my Wife wanted I was going to follow through and get her what she wanted. I truelly am sorry I did not walk. On top of all of this in my conversation with the manager he advised me he would mail us a check to make up for the the trade value we felt we lost. It has now been 5 weeks ans no check. To sum up make the drive to Joplin, Tulsa, West Plains anywhere but here. Yes I am comfortable saying these people will do anything to stick it to you and they certainly are liars. More

We had a very poor experience at the Magness Dealership in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with th in Harrison, AR and drove 70 miles to Reliable to buy a Prius. In 2007, we bought a new Prius from Magness but over the years I was not happy with the sales experience or their service department. Coming up to Reliable was a completely different and positive experience. The entire Reliable team was professional and friendly and everyone appeared to be happy to be working there. (Unlike the Magness team) We were greeted by Ben and he found Shalimar and Tom. Shalimar got us the deal we wanted on the car, even if it was black. :) Tom showed great confidence in handling our questions and getting us answers even though he was new. Tom is definitely an asset to your sales team. Each person we met on the lot and inside the dealership made us feel welcome. They were eager to make sure we were satisfied and had all the answers. The whole process was exceptionable and a pleasure. Jon took care of the business part and I bought lots more insurance than I anticipated but I still feel good about it. We will come back to Reliable for service and will tell everyone how pleased we were with the sales process. We love our new black Prius. We are so happy we made the drive to Springfield. Our thanks to everyone on the team. More

Everyone, from start to finish, was pleasant & helpful. They tried many options to get me everything I wanted in a car at an affordable price. helpful. They tried many options to get me everything I wanted in a car at an affordable price. More

We filled out an online survey and gave all three gentlemen a 10 out of 10 score, but the results showed 8 out of 10. We would like to correct that score and say that we received outstanding service gentlemen a 10 out of 10 score, but the results showed 8 out of 10. We would like to correct that score and say that we received outstanding service in every aspect. They went out of their way to help us and answered all of our questions. We would highly recommend all three gentleman and most definetly purchase any future cars from them. Richard and Dorothy Brunskill More

had some questions on possibly purchasing a new Tundra, Spoke with a very nice rep and she answered all relevant questions in a very timely manner. I was very pleased with the details she gave, and felt li Spoke with a very nice rep and she answered all relevant questions in a very timely manner. I was very pleased with the details she gave, and felt like I was a priority. I would definitely do more business with them in the future. More

Have been in contact with agency in regard to new car purchase. Jillian Waite is the representative from Reliable Toyota that I have dealt with. She has proven to be a great asset to this firm and is a purchase. Jillian Waite is the representative from Reliable Toyota that I have dealt with. She has proven to be a great asset to this firm and is always looking for the best way to see that the customer gets what they are looking for. More