Reliable Toyota

Good purchase experience After shopping on the internet, determining what we felt was a reasonable price for the used BMW 1 series we had in mind, we made an appointment with After shopping on the internet, determining what we felt was a reasonable price for the used BMW 1 series we had in mind, we made an appointment with Haley McKinney for 1pm to view the car. She had the car washed, made ready, and brought into the delivery room of the dealership. We arrived a little early, but it was no problem. She first demonstrated the car and all of its features to my daughter Josephine whom the car was intended; much as you would when professionally delivering a new auto. She knew the car, its features, and this helped my daughter decide if it was the one for her. After the demonstration and review, Haley affixed a dealer plate, took our proof of license & insurance, and allowed us to experience the auto. This involved the entire family, as all were excited to experience the vehicle and have an opinion on it. At this time, Haley also shared with us the car fax history. After the test drives, we discussed purchase price. My intention was to look at this vehicle and a Fiat Abrarth with lower miles at another dealer. The choice being between the two cars types I had settled on for my daughter. Also, there were some lower priced, but a little older and a few miles higher 1 series convertibles on the market, within a 200 mile radius. So I proposed my insane price to Haley, and she then to the sales mgr. The Mgr returned with their bottom dollar, which was about $700 higher than what I actually intended to pay as max price. I chose to accept the higher price, as the car was ideal in all other aspects. We paid cash for the car, would have paid with AMEX if allowed to. We did have to visit with the finance mgr. who is the one at Reliable who sells the extended warranty etc. I have explained to the finance Mgr. the poor experience we had with the service department at Reliable Toyota (across the street, same organization) with their fancy overpriced wax job finish warranty, how every single time we have to remind them that we have a 100% mile (extended protection that we paid for) service agreement and do not have to pay for those extra things they wanted to charge my wife for every time the car is serviced. How their tires are overpriced, such that YES there is free rotation if you purchase them there, but at $150 premium per tire compared to the market price there should be something free, and the excessive prices they charge for non-warranty covered service items (like air-filters) that we purchased on-line that was actually sold by the service department at a cheaper price than what a normal customer who bought their car and services their car there would pay. The warranty is way, way overpriced for what they deliver on. Disappointing as I have had awesome service at Barron BMW in KS and Jackie Cooper BMW in OKC, maybe it is only their Toyota side that is this way. So I give Haley 5 stars. The service department... well, I will be watching them closely. Let's hope the BMW side is better than the Toyota side of this company. I could sugar coat this, but this is exactly how I feel and would tell anyone I know to be careful of the service department and their warranty, it is nothing more than a spiff. More

Excellent Customer Service If you're looking for a Toyota or Lexus and want a salesman you can trust and who will put you in the vehicle you want, ask for Stuart Moore at Reliab If you're looking for a Toyota or Lexus and want a salesman you can trust and who will put you in the vehicle you want, ask for Stuart Moore at Reliable Toyota. Stuart is extremely knowledgeable, accommodating, personable and trustworthy. He makes certain the customer is very pleased with their purchase and knows they can call on him with any future questions. More

Great experience buying our car Haley and the team went out of their way to ensure we were in the car we wanted. Once we chose our car they took great care of us through the purchas Haley and the team went out of their way to ensure we were in the car we wanted. Once we chose our car they took great care of us through the purchasing process. We love the car we chose and will come back to them when we are looking again. We would definitely recommend Haley as a great help to anyone in the market to buy a car new or used More

Buying a used BMW I had a great experience while buying my 2008 BMW from Haley McKinney. Haley was a true professional throughout the process and stayed with me until I I had a great experience while buying my 2008 BMW from Haley McKinney. Haley was a true professional throughout the process and stayed with me until I drove off. Buying a car can be stressful but Haley made sure I was comfortable at all times and taking car of my needs. More

New Corolla Brian Canizalez and the staff at Reliable Toyota made my buying experience super easy! If your looking for someone to answer your questions and make y Brian Canizalez and the staff at Reliable Toyota made my buying experience super easy! If your looking for someone to answer your questions and make your experience awesome Brian is the person for you! More

Purchase experience. I met Chris and we discussed what I was looking for. He showed me a few cars and proceeded to explain the inherent advantages and what separated them I met Chris and we discussed what I was looking for. He showed me a few cars and proceeded to explain the inherent advantages and what separated them from each other. His commitment to the quality of Toyota is both obvious and impressive. He was only interested in my knowing about the cars. My newfound insight into what Toyota does to create an economical and extremely safe car was all I needed to decide to purchase my Camry. No pressure at all. We love the car and the confidence we have in it and Chris. More

My 5th Toyota from this Dealership! Yet another great experience... Stuart was friendly, helpful, and very patient as we took more than 3 months to find the perfect vehicle at the perfec Yet another great experience... Stuart was friendly, helpful, and very patient as we took more than 3 months to find the perfect vehicle at the perfect price. We could not be happier with our new Sienna... and of course, we will be back when we are ready for our next car! More

Perfect experience! When Stuart sold us our Toyota Tacoma, we were very pleased with the experience. He was patient, friendly, knowledgable, and not at all pushy (my bigg When Stuart sold us our Toyota Tacoma, we were very pleased with the experience. He was patient, friendly, knowledgable, and not at all pushy (my biggest pet peeve when it comes to salesmen). We highly recommend Stuart and he will be our first call when we are in the market for another vehicle. More

New vehicle purchase Purchasing our new Toyota Pathfiner and working with Stuart Moore was a very pleasant experience. It was of the most pleasing new vehicle purchases th Purchasing our new Toyota Pathfiner and working with Stuart Moore was a very pleasant experience. It was of the most pleasing new vehicle purchases that we have had. More

Accomplished a lot of work in a short time. We live a far distance north of the dealership but find the service so superior that we don't mind the extra effort to go there. This visit called fo We live a far distance north of the dealership but find the service so superior that we don't mind the extra effort to go there. This visit called for a lot to be done to ready our vehicle for winter including 4 new tires and some warranty work. The service team worked hard to get everything done in a very reasonable time and to our satisfaction. More