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Reliable Toyota

Springfield, MO

4.9
5,925 Reviews

3521 East Sunshine Street

Springfield, MO

65809

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Showing 5,926 reviews

February 01, 2025

Adam worked with me to meet my needs. He was Friendly and patient and explained everything to me. More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Clair
Feb 04, 2025 -

Reliable Toyota responded

Thank you for sharing your positive experience with Adam at Reliable Lexus! We're delighted to hear that he was friendly, patient, and took the time to thoroughly explain everything to you. Our team is committed to providing personalized service that meets each customer's unique needs, and Adam clearly exemplified this approach. We appreciate you taking the time to recognize his excellent customer service. We strive to ensure every customer feels heard, understood, and supported throughout their entire experience with us.

Feb 06, 2025 -

Kim responded

Adam, Thank you for being courteous, caring and explaining everything to me. Thank you for being the one to sell me my 3 cars every 5 years,lol. Not sure how that always worked out that way. I only came in for an oil change and had no plans of buying a new car. I ended up paying for the oil change and drove across town and back and did not get my shopping done. Thank you!

January 31, 2025

I purchased a used vehicle and Mechanical Protection Plan (MPP) for $23486 November 18, 2024. I was told by Joseph Garnica, the plan covered everything except wear and tear, from bumper to bumper. After one More

by Doug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryant, Joseph Garnica
Feb 04, 2025 -

Reliable Toyota responded

We’re sorry to hear about your experience with your vehicle purchase. We’d like the chance to review this situation further. Please contact our Marketing Manager, Lincoln Whisler, at 417-200-9993 so we can discuss your concerns in more detail and work toward a resolution. Your feedback is valuable to us, and we appreciate the opportunity to make this right.

January 31, 2025

Our experience was phenomenal and we couldn’t or wouldn’t want to work with anyone else. Cat is the most patient person and we only bought the vehicle at the end of the day because of her. My wife and I deci More

by garydeano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat
Feb 03, 2025 -

Reliable Toyota responded

Thank you so much for sharing your incredible experience with us! We're thrilled to hear that Cat's patience and outstanding service made such a significant impact on your car-buying journey. It means the world to us that you felt so comfortable and supported that what started as a potential "not needed" turned into a desired purchase. We're grateful for customers like you who make our work truly rewarding, and we look forward to continuing to provide exceptional service that exceeds expectations.

January 31, 2025

My sister referred Catherine when I was looking to buy a new car a few months back. I decided to hold off, but passed the details along and referred my friend to her instead who bought a RAV4 from her last More

by keri.anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine
Feb 03, 2025 -

Reliable Toyota responded

Thank you for sharing your incredible journey with us! It's heartwarming to hear how Catherine's exceptional service has not only helped you and your sister but also extended to your friend's car purchase. We're thrilled that what started as a potential "shot in the dark" turned into a seamless and satisfying experience that transformed you into Toyota advocates. Catherine and our entire team are committed to making every customer interaction this memorable, and we truly appreciate your trust and recommendation.

January 31, 2025

Jack Muenks has made this process very easy and fun for us. Its with great pride to say we have purchased our 3 vehicle through Reliable and we will always come back. More

by Jseal1946
Recommend Dealer
Yes
Employees Worked With
Jack Muenks
Feb 03, 2025 -

Reliable Toyota responded

Thank you so much for your incredible loyalty to Reliable! We're thrilled that Jack made your vehicle purchase not just smooth, but enjoyable. The fact that this is your third vehicle with us is a testament to the trust and relationship we've built together. We're honored by your commitment and promise to continue providing the exceptional service you've come to expect. We look forward to many more great experiences together!

January 30, 2025

Incredible experience with Benjamin at Reliable Toyota. Came in to find a replacement vehicle and was pretty nervous to say the least. Benjamin made my husband and I very comfortable with the process and More

by Tammy Matney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin
Jan 31, 2025 -

Reliable Toyota responded

We are thrilled to hear about your incredible experience with Benjamin at Reliable Toyota! We understand that purchasing a new vehicle can be nerve-wracking, and we're so pleased that Benjamin was able to make you, and your husband feel comfortable throughout the entire process. His commitment to ensuring your satisfaction and offering ongoing support demonstrates the kind of exceptional customer service we strive to provide. Thank you for choosing Reliable Toyota and for taking the time to share your positive experience. We hope you enjoy all the wonderful technology features in your new Corolla and look forward to seeing you again. Your trust means everything to us!

January 30, 2025

We just purchased a Brand New Toyota Sienna, and we are so excited about it, and the Process, Experience and Communication was 5 Stars Plus. Michael Thompson helped Us through the Process of Buying the Ca More

by George Fortu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Thompson
Jan 31, 2025 -

Reliable Toyota responded

We are thrilled to hear about your exceptional experience purchasing a new Toyota Sienna at Reliable Toyota! We're so glad Michael could make your car buying journey smooth, professional, and enjoyable. His attention to detail, clear communication, and expertise in sales and trade-ins clearly made a significant difference in your purchasing process. We appreciate that you took the time to share such a positive review and highlight Michael's outstanding service. Our team works hard to provide an exceptional customer experience, and hearing that we exceeded your expectations means everything to us. Thank you for choosing Reliable Toyota and for your enthusiastic recommendation. We look forward to continuing to serve you and hope you enjoy your brand new Sienna for many miles to come!

Feb 01, 2025 -

George Fortu responded

Thank You !!!

January 28, 2025

We have bought three vehicles form Reliable and are always very satisfied with them, they are great to work with. More

by chuckmauck61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Claire
Jan 29, 2025 -

Reliable Toyota responded

Thank you so much for your continued loyalty and trust in Reliable! We're thrilled to hear that you've purchased three vehicles from us and have consistently been very satisfied with your experiences. Your ongoing support means the world to us, and we're committed to maintaining the high level of service that keeps customers like you coming back. We look forward to continuing to serve you and appreciate you taking the time to share your positive feedback!

January 28, 2025

I knew my next vehicle will be my last and I was nervous. I never bought a new car. I did my research and came in qualified with my bank on the Tacoma I wanted. Cat was fun to work it, kind, and suggested I More

by christopherb43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat and Joe
Jan 29, 2025 -

Reliable Toyota responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Cat and Joe made your first new car purchase such a positive and memorable one. We understand how significant and potentially nerve-wracking this decision can be, especially when it's meant to be your last vehicle purchase. It's fantastic that Cat was able to gain your trust. We're also glad that Joe's expertise helped you choose the right protection plans for your peace of mind. Cat's follow-up call demonstrates our commitment to ensuring your complete satisfaction even after you've left our dealership. We truly appreciate your business and your recommendation. Thank you for choosing Reliable, and we hope you enjoy your new Tacoma for years to come!

January 28, 2025

My father was looking for a truck and he never bought a new car before. I’m glad he went to Reliable who was the only dealership I suggested to him. Cat was great and kept me involved in the process VIA ph More

by bonhamkassy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat
Jan 29, 2025 -

Reliable Toyota responded

Thank you so much for your wonderful recommendation. We're delighted to hear that Cat made the car-buying process smooth and transparent, keeping you informed throughout. It's especially rewarding to know that your father, who was a first-time new car buyer, is thrilled with his Tacoma. Our team takes pride in creating memorable and satisfying experiences for every customer, and we're grateful that you trusted us to help find his perfect vehicle. We appreciate you taking the time to share your feedback and recommend Reliable to others!

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