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949 Reviews of Reliable Nissan - Service Center
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July 15, 2016
Unreliable Nissan Poor communication and customer service: ignored my calls all day, left my car sitting in the lot all day with no service despite an appointment made Poor communication and customer service: ignored my calls all day, left my car sitting in the lot all day with no service despite an appointment made well in advance - car still sat overnight waiting service. Had me waiting over an hour after telling me to be there at 8 the next morning. I finally asked for my car back at 9 am without it being serviced. Going to the other dealer though it's 30 minutes away. More
by Wally D
Employees Worked With
Brent
July 06, 2016
Reliable Nissan excellent service. The service department has a very highly qualified and well-trained and courteous staff. Look forward to having your vehicle serviced at this dealersh The service department has a very highly qualified and well-trained and courteous staff. Look forward to having your vehicle serviced at this dealership. We heartily recommend them to all our friends and family. More
by MikeS
June 22, 2016
Great customer service I would like to recognize an exceptional employee,Abdul Kebe.He goes beyond his call of duty.I was unable to take my car in for a recall,Abdul,did not I would like to recognize an exceptional employee,Abdul Kebe.He goes beyond his call of duty.I was unable to take my car in for a recall,Abdul,did not hesitate when i reached out for assistance.He came for my car,took it in for service and brought it back,washed and looking good.It's a blessing to have this wonderful person working for Reliable Nissan. More
by Deborah Stone
Employees Worked With
November 30, 2015
Trip to Albuquerque While on a trip to Albuquerque in my '15 Armada for Thanksgiving, my change oil light came on. I called Reliable while on the highway and got schedul While on a trip to Albuquerque in my '15 Armada for Thanksgiving, my change oil light came on. I called Reliable while on the highway and got scheduled for the service call the day after Thanksgiving. They took great care of me, did the oil change, tire rotation, fluids checks and everything called for on the 10k service. Their folks were most accommodating and offered coffee and goodies that morning. The work was done promptly and I could not have been more pleased with the experience and level of service offered by Gerald and his folks at the service department. More
by Happy Traveler
Employees Worked With
Gerald
October 27, 2015
I'm a returning customer I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. More
by PJ
Employees Worked With
Chris
October 08, 2015
Unprofessional Service, Emplyees and Management Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because th Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because they took my engine apart because my check engine all of a sudden went on. (No I did not pay this) I gave them no permission for that other than to replace sensors. I asked to speak to the manager and he couldn't give me a reason on why they took my car apart. Therefore we were sent home with a bigger problem because now my car shuts down at every stop and my sensors were STILL NOT replaced! Paid $136 for diagnosis only! Not only will my car not pass emissions test, now it dont even drive correctly!!! Poor poor service!!! Never ever take your car here for service!!!! - Mike Apodaca More
by Mike Apodaca
Employees Worked With
Gabriel
June 04, 2015
Dishonest. At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or reco At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or recommend it to anyone. They lie chronically and do not stand behind their products. The Armada I purchased is a lemon. I believe they lied about the vehicle's history and problems when I was considering it. It was used but supposedly still under warranty. The engine has been good, but a lot of little things are broken and too expensive to get fixed; for example the console just fell from the ceiling on the inside and the electronic locks are failing. This car is not old enough and was way too expensive to be so poorly constructed. Also, the service department seriously dented my car in the shop and refused to take responsibility for it. I am currently seeking another place to get my car serviced. More
by unhappycustomer
Employees Worked With
Multiple staff members
February 09, 2015
Service at Reliable Nissan The service was performed at the going rate and was done efficiently and quickly. The staff was well informed and friendly, I was provided with a ride The service was performed at the going rate and was done efficiently and quickly. The staff was well informed and friendly, I was provided with a ride home and back and was greatly satisfied with the whole experience More
by gcutcheon
Employees Worked With
Joseph Wasserman
July 12, 2014
Poor Service, Incompetent Personnel I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Serv I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Service Advisor that the technician that does the work today as he "is off every other Saturday" so the scheduling should not have occurred. Additionally, I understood all the parts have not arrived. When I returned home I found a voicemail stating the Technician was sick.. So I been lied to by Reliable Nissan. It will now be 5 - 6 weeks with attempts to get my car fixed. Do NOT buy from Reliable. Poor Customer Service, Incompetent personnel, Under-staffed More
by dwightbarber
Employees Worked With
Other
April 24, 2014
Ripped Off,taken advantage, did not do work as described. On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it would be $280.00 total for parts and labor for the starter. After they claimed the work was completed - the car wouldn't start, I had to wait 30 minutes for it start and it barely ran. I brought it Southern Auto in Rio Rancho and they replaced a sensor and said there was no work done on the starter. I was ripped off and it was dishonest work. Avoid at all costs!! They steal your money and over charge you 100 fold. More
by opieananthony00
Employees Worked With
Allison
