Reliable Nissan - Service Center

Poor Service, Incompetent Personnel I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Serv I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Service Advisor that the technician that does the work today as he "is off every other Saturday" so the scheduling should not have occurred. Additionally, I understood all the parts have not arrived. When I returned home I found a voicemail stating the Technician was sick.. So I been lied to by Reliable Nissan. It will now be 5 - 6 weeks with attempts to get my car fixed. Do NOT buy from Reliable. Poor Customer Service, Incompetent personnel, Under-staffed More

Ripped Off,taken advantage, did not do work as described. On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it would be $280.00 total for parts and labor for the starter. After they claimed the work was completed - the car wouldn't start, I had to wait 30 minutes for it start and it barely ran. I brought it Southern Auto in Rio Rancho and they replaced a sensor and said there was no work done on the starter. I was ripped off and it was dishonest work. Avoid at all costs!! They steal your money and over charge you 100 fold. More

Very bad experience had engine work done there they forgot a part full 60 days later less than 1500 miles on the car and somehow it's my fault. The mechanic there left an engine bolt out which slowly forgot a part full 60 days later less than 1500 miles on the car and somehow it's my fault. The mechanic there left an engine bolt out which slowly drains my oil over 1500 miles and now my engine has a knock and they won't warranty their work.Will never use or work with this dealership again!!!!! More

Nissan Quest 1996 / 1997 - wholly maintained by Reliable Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained th Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained there as per the book, plus the eventual odds and ends of the vicissitudes of life in the traffic lane, ever since. The dealership and I had decided that this vehicle was going to produce 150.000 miles effortlessly, and entered into a very satisfactory doctor/patient relationship, replacing a pump here, switches there, and the odds and ends that plumb wore out in short repetitive local circulation. Then, last month, disaster struck, gears would no longer shift (on an automatic column shifter) and it was determined that the shifter's parking release hinge was bent and stuck. We also determined that that part was not only not manufactured anymore but unfindable. This is were the maintenance department shot into gear (no pun intended), scrounging around Nissan dealers, Ford dealers (the Mercury Villager has the same part), hunting through the "secondary part market" even. . . . not only showing imagination and determination, but keeping me informed all the time. Finally - after some 10 days of effort - a part was tracked down in California ! Bought, shipped, and installed, some other work (which, smartly was delayed until we found out if the vehicle would ever drive again) and, to everybody's visible relief, the Quest was back on the road to her promised 150.000 miles. What I am really concerned to convey to you is the quality of service that I received at the hands of Reliable's Service Department, and especially from your Justin Vann and Steve Wojcik who really went way beyond and above with a great attitude. Obviously I will go overboard to recommend Nissan - and Reliable Nissan - to all and sundry. adolf arnold More

I've been taking my Nissan Xterra to Jack Key Nissan in Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like J Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like Jack Key. After 160k miles, I have not had one major issue with the vehicle. The most work I have done on the vehicle was my 100k mile maintenance. I took my vehicle in for a routine oil change and tire rotation since there were zero issues with the vehivle since my last appointment at Jack Key Las Cruces three months ago. I decided to take my vehicle to Reliable Nissan in Albuquerque NM and what a joke. I go in for a routine oil change with no other issues with the vehicle and now I am told I need $4, 000 in repairs! I've had no prior issues with the veicle until I took my vehicle to Reliable Nissan. After taking my vehicle back from Reliable Nissan, I started having major issues with my vehicle. Heater not working, engine light on, power steering going out, and smoke coming from the radiator. Mind you, these issues were never happening before I took my vehicle to Reliable Nissan and the instant I get my vehcile back, the issues Reliable Nissan say I need to repair "magically" appear. Was this pure chance? Was this intentional sabatoge by Reliable Nissan to get more business? After 12 years of taking my Nissan Xterra to Jack Key Nissan in Las Cruces with 0 miles, I've had 0 issues. I take my vehicle once (1 time) to Reliable Nissan Albuquerque NM and I get a $4, 000 recommended repairs driving out (mind you I had 0 issues 3 months ago). I also had 0 issues before I took my vehicle into the service shop on Friday and now; I habe so many issues that it seems highly unlikely that the issues just magically appear. I will never go to Reliable Nissan amd I highly recommend everyone in the Albuquerque area to not take their vehicle into their service department. They make your highly dependable not reliable. I am sure others have had the same experience but unaware how to get their issues heard. Therefore, those who read this please pass this on to those with Nissan vehicles or any of their other vehicles they service. I will keep passing on my experience to everyone in Albuquerque because I feel Nissan Reliable is fleecing their patrons. More

We brought our Nissan in for service after the tire pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the che pressure light and check engine light came on. The tire pressure issue was resolved by changing one of the sensors and it was determined that the check engine light was on due to an issue with the exhaust system. The exhaust system was replaced under warranty, but during the repair, they damaged and had to repair our radiator. When we picked up our vehicle we immediately noticed a noise when the AC was turned on and a strong smell of antifreeze. We reported it to the mechanic before we left the service lot and he stated that the noise was normal, even though he could not be bothered to test it with the AC on, and that the smell was due to a possible coolant spill when they refilled the radiator after the repair. We brought the car back the next day when the noise got worse and a vibration started when the AC was on. They told us it was the AC compressor going out and was just bad luck and nothing they did to it. The told us they would check to see if our warranty would cover it and to drive it in the meantime. We asked another mechanic about the compressor and he stated it did not appear to be the issue. A few days later, while driving the car, the radiator burst. When we took it in, the told us that these things happen and it couldn't have been their fault, even though they damaged the radiator on the previous repair and that we would have to pay for it and a rental car. They replaced the AC compressor, only to find out that it was not the issue and the old one was working fine. After weeks of stress thinking we would have to pay for damage caused by them, they finally conceded that the radiator burst due to an improper repair and the other issue may have been caused by them as well. They finally did the right thing, but it was a horrible experience. When we picked up the car for the last time, we noticed a very strong air freshener smell that was probably used to try to cover up the fact that someone at the dealership had been smoking in our car as we found ashes in the car and burn marks on the interior window gasket. The service representative was friendly when we could get a hold of him, but rarely returned our calls and stated that he called us several times when our call logs showed he had not. The mechanic, aside from the damage he caused to our vehicle, was condescending, especially to my wife, and did not evaluate our concerns when we initially brought them up to him. I will not be taking any of my vehicles to them or doing any business with them in the future and would warn other to be cautious when dealing with them. More

I drove into the service bay to have my oil changed and was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me was greeted by a person that told me she was a greeter and asked how she could help. I advised of the reason for my visit and she immediatly told me that I would need to talk with a different person and repeat myself. We went into the center and Ernie asked how he could help me after the greeter requested. I asked why I needed to repeat myself about the reason for my visit. Eric did not appolige but instead asked how he could help and then advised that I had not already told him how he could help. After some discussion and being told that I had to have brought in the email that I was sent in order to obtain the special pricing advertised for the oil change, I decided to not have my oil change done at that time. I asked for the managers name and he provided the owner's name and advised he was not present at the time. I proceeded into the sales area and ended up speaking with Leila, who appeared to want to help but due to the posibilty of receiving a bad survey she advised that she did not think that I should have my oil changed there. Since if I did not have service done there would not be a survey. More

My salesperson Abdul talked me into trading my vehicle while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with th while I was waiting in service. I had contemplated this for some time but was a little pessimistic due to my credit history. After speaking with the manager (Anthony Sorensen) I felt compelled to at least entertain the notion. Well, I am utterly surprised by both the professionalism, courtesy and sincere understanding that Anthony and Abdul displayed throughout the entire process and now I'm a proud owner of a 2011 Juke and have told all my friends and family to go see these two amazing individuals! Some car people have a bad rap, but rest assured doing business with these folks. P.S. I never even knew Anthony was a "manager", he explained the process confidently and professionally to my advantage! More

I purchased a used Nissan Altima and added the Skylink theft recovery system. When I tried logging into the Skylink website to register it the website stated the dealer needs to complete their process fir theft recovery system. When I tried logging into the Skylink website to register it the website stated the dealer needs to complete their process first (this was after I had it installed in the vehicle). After several calls to have it rectified to no avail, I contacted Paul Bateman (Finance Manager) for help. Not only did he take on the matter personally and fix the problem immediately, to make up for my inconvenience he also provided me with a wheel alignment which I desperately needed. Thank you Paul! You are a true asset to the company and deserve to be rewarded justly!!! More