Reliable Nissan - Service Center

I'm a returning customer I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. More

Unprofessional Service, Emplyees and Management Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because th Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because they took my engine apart because my check engine all of a sudden went on. (No I did not pay this) I gave them no permission for that other than to replace sensors. I asked to speak to the manager and he couldn't give me a reason on why they took my car apart. Therefore we were sent home with a bigger problem because now my car shuts down at every stop and my sensors were STILL NOT replaced! Paid $136 for diagnosis only! Not only will my car not pass emissions test, now it dont even drive correctly!!! Poor poor service!!! Never ever take your car here for service!!!! - Mike Apodaca More

Dishonest. At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or reco At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or recommend it to anyone. They lie chronically and do not stand behind their products. The Armada I purchased is a lemon. I believe they lied about the vehicle's history and problems when I was considering it. It was used but supposedly still under warranty. The engine has been good, but a lot of little things are broken and too expensive to get fixed; for example the console just fell from the ceiling on the inside and the electronic locks are failing. This car is not old enough and was way too expensive to be so poorly constructed. Also, the service department seriously dented my car in the shop and refused to take responsibility for it. I am currently seeking another place to get my car serviced. More

Poor Service, Incompetent Personnel I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Serv I was informed the parts came in and scheduled an appointment for Saturday July 12th at 9:45am. I went down there today only to be told? by the Service Advisor that the technician that does the work today as he "is off every other Saturday" so the scheduling should not have occurred. Additionally, I understood all the parts have not arrived. When I returned home I found a voicemail stating the Technician was sick.. So I been lied to by Reliable Nissan. It will now be 5 - 6 weeks with attempts to get my car fixed. Do NOT buy from Reliable. Poor Customer Service, Incompetent personnel, Under-staffed More

Ripped Off,taken advantage, did not do work as described. On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it On 04/22/2014 I brought my 2005 Nissan Altima in because the starter was not working. I was charged $786.00 dollars. I was quoted by Santa Fe Auto it would be $280.00 total for parts and labor for the starter. After they claimed the work was completed - the car wouldn't start, I had to wait 30 minutes for it start and it barely ran. I brought it Southern Auto in Rio Rancho and they replaced a sensor and said there was no work done on the starter. I was ripped off and it was dishonest work. Avoid at all costs!! They steal your money and over charge you 100 fold. More

Very bad experience had engine work done there they forgot a part full 60 days later less than 1500 miles on the car and somehow it's my fault. The mechanic there left an engine bolt out which slowly forgot a part full 60 days later less than 1500 miles on the car and somehow it's my fault. The mechanic there left an engine bolt out which slowly drains my oil over 1500 miles and now my engine has a knock and they won't warranty their work.Will never use or work with this dealership again!!!!! More

Nissan Quest 1996 / 1997 - wholly maintained by Reliable Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained th Nissan - 103.000 odd miles I put in this vehicle for programmed service at the above dealership in the fall of 2000, and it has been maintained there as per the book, plus the eventual odds and ends of the vicissitudes of life in the traffic lane, ever since. The dealership and I had decided that this vehicle was going to produce 150.000 miles effortlessly, and entered into a very satisfactory doctor/patient relationship, replacing a pump here, switches there, and the odds and ends that plumb wore out in short repetitive local circulation. Then, last month, disaster struck, gears would no longer shift (on an automatic column shifter) and it was determined that the shifter's parking release hinge was bent and stuck. We also determined that that part was not only not manufactured anymore but unfindable. This is were the maintenance department shot into gear (no pun intended), scrounging around Nissan dealers, Ford dealers (the Mercury Villager has the same part), hunting through the "secondary part market" even. . . . not only showing imagination and determination, but keeping me informed all the time. Finally - after some 10 days of effort - a part was tracked down in California ! Bought, shipped, and installed, some other work (which, smartly was delayed until we found out if the vehicle would ever drive again) and, to everybody's visible relief, the Quest was back on the road to her promised 150.000 miles. What I am really concerned to convey to you is the quality of service that I received at the hands of Reliable's Service Department, and especially from your Justin Vann and Steve Wojcik who really went way beyond and above with a great attitude. Obviously I will go overboard to recommend Nissan - and Reliable Nissan - to all and sundry. adolf arnold More

I've been taking my Nissan Xterra to Jack Key Nissan in Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like J Las Cruces, NM since I bought the vehicle. I recently moved to Rio Rancho NM and was looking for a dealership to take care of my vehicle just like Jack Key. After 160k miles, I have not had one major issue with the vehicle. The most work I have done on the vehicle was my 100k mile maintenance. I took my vehicle in for a routine oil change and tire rotation since there were zero issues with the vehivle since my last appointment at Jack Key Las Cruces three months ago. I decided to take my vehicle to Reliable Nissan in Albuquerque NM and what a joke. I go in for a routine oil change with no other issues with the vehicle and now I am told I need $4, 000 in repairs! I've had no prior issues with the veicle until I took my vehicle to Reliable Nissan. After taking my vehicle back from Reliable Nissan, I started having major issues with my vehicle. Heater not working, engine light on, power steering going out, and smoke coming from the radiator. Mind you, these issues were never happening before I took my vehicle to Reliable Nissan and the instant I get my vehcile back, the issues Reliable Nissan say I need to repair "magically" appear. Was this pure chance? Was this intentional sabatoge by Reliable Nissan to get more business? After 12 years of taking my Nissan Xterra to Jack Key Nissan in Las Cruces with 0 miles, I've had 0 issues. I take my vehicle once (1 time) to Reliable Nissan Albuquerque NM and I get a $4, 000 recommended repairs driving out (mind you I had 0 issues 3 months ago). I also had 0 issues before I took my vehicle into the service shop on Friday and now; I habe so many issues that it seems highly unlikely that the issues just magically appear. I will never go to Reliable Nissan amd I highly recommend everyone in the Albuquerque area to not take their vehicle into their service department. They make your highly dependable not reliable. I am sure others have had the same experience but unaware how to get their issues heard. Therefore, those who read this please pass this on to those with Nissan vehicles or any of their other vehicles they service. I will keep passing on my experience to everyone in Albuquerque because I feel Nissan Reliable is fleecing their patrons. More