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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,234 Reviews

1,234 Reviews of Reliable Nissan - Service Center

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November 04, 2024

They do appointments which is very convenient and they always honor the time in which you scheduled for service is accurate and speedy and they’ll give me a Lyft ride down the road to my daughters house, More

by LITTLELALA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear you appreciate our appointment system and timely service. It’s great to know the Lyft rides have been helpful for you. Your feedback motivates us to keep delivering the best experience possible!

November 03, 2024

I hand had very positive experiences at Reliable. The service is great, and the employees are helpful and kind. More

by CHRISML7354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Chris! We're thrilled to hear you had positive experiences with our team. We always strive to provide great service, and your kind words mean a lot to us. Looking forward to seeing you again soon!

November 02, 2024

Excellent service and friendly team. They completed the service on time, it wasn’t too long. More

by wendy_mros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

Wendy, thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team and that we met your expectations on time. Your satisfaction means a lot to us, and we look forward to serving you again!

November 01, 2024

They were the best in town Yeahand I would go back to buy my next truck More

by josuegomezrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phu Nguyen, Reece Robinson, Lanika Billie
Nov 04, 2024 -

Reliable Nissan responded

Thanks, Josue! We’re thrilled to hear you had such a great experience with us. We can’t wait to help you find your next truck. Your support means a lot to our team!

November 01, 2024

This dealership has great people working for them, but the operation of approaching customer service is a little sluggish. But the personnel service that Nick gave me was over and beyond customer care wh More

by GAR_JEREMY@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're glad to hear that you had a positive experience with Nick and that he went above and beyond in providing excellent customer care. We appreciate your understanding regarding the pace of our operations, and we’re always working to improve. Your support means a lot to us, and we look forward to serving you again!

November 01, 2024

Customer satisfaction comes with staff that understands what it means to the customer. You need to do a lot of things in you service department. Customer focus. How do you handle customers? I hate going pl More

by rindonejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Nov 04, 2024 -

Reliable Nissan responded

Thank you for your feedback! We appreciate your insights on customer satisfaction and understand how important it is to have a knowledgeable and attentive staff. We strive to improve our service department continually and take your comments seriously. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He would be happy to discuss your concerns and work towards a better experience for you. Thank you for giving us the opportunity to improve!

November 01, 2024

I was told 2 hrs to wait for diagnosis and quote. 6 hrs later still nothing, most horrible service, lying to me saying my vehicle was already in the garage when it was still parked in the yard!! My More

by EVILMISSY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Reliable Nissan responded

We strive to provide transparent, timely service, and it’s clear we missed the mark in your case. Your trust is extremely important to us, and we’d like the chance to address these issues in detail to make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, who will personally assist you with your concerns.

October 31, 2024

It took awhile but you guys were very busy, but l appreciate you guys. Thank you for the service you provided. More

by rudyrael1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your understanding and patience! We appreciate you recognizing our team's efforts, especially during busy times. Your satisfaction is important to us, and we’re glad you received the service you needed. If you have any further questions or need assistance, feel free to reach out. We're here to help!

October 31, 2024

Service was done in timely manner and was able to get ride to the mall. More

by flgallegos2196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Nov 01, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're glad to hear your service was completed efficiently and that our team could assist with a ride to the mall. We’re here to make your visits as convenient as possible—don’t hesitate to reach out next time. Safe travels until then!

October 31, 2024

We're finding the service people are very polite and professional. Don't know all of them by name but have had good responses from all of them More

by CHRISEMILYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Nov 01, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our service team. Our staff takes pride in providing polite and professional service to all our customers. If you need anything in the future or have specific feedback, feel free to reach out. We look forward to seeing you again!

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