Reliable Nissan - Service Center

Reliable has had a hard time maintaining a good quality workforce, with a Customer focused staff. I came in to get some Recall work done on my vehicle to find out you had not ordered the party in. so now I workforce, with a Customer focused staff. I came in to get some Recall work done on my vehicle to find out you had not ordered the party in. so now I have to bring the vehicle back while you bring the part in and then do a computer update on the system. Would have been nice to have had you ordered the part first since you knew what I was coming to have done. As for the staff they are very courteous and seem to try to want to do the right thing. More

Havent heard anything about my recall since I got my Truck .I have asked 3 times with little to no response Truck .I have asked 3 times with little to no response More

Service center is apparently to busy when I tried talking to sevice advisors about the issues we were experiencing with our vehicle we were rushed and not heard I had to clarify multiple times what the vehic to sevice advisors about the issues we were experiencing with our vehicle we were rushed and not heard I had to clarify multiple times what the vehicle was in for and felt like they just wanted me to go away we picked up the vehicle after 3 days and they stated they couldn't find anything wrong More

Service advisors I dealt with on 7/31 were horrible. I had to call several times to get updates on my car with no response. Finally called the service mgr and he told me my service advisor Ramon was out I had to call several times to get updates on my car with no response. Finally called the service mgr and he told me my service advisor Ramon was out sick and that the computers were down which delayed work. So why didn’t I get a call with any of this information?? Totally unacceptable customer service. And so I missed work another day so the work could be completed. And again I had to be the one calling for updates. Why such a lack of communication. Also was informed that I had told the female who checked me in that I had said I did not need to be called; that was a lie. Why would I not want to know the status on my car? That was wrong on so many levels. More

I went to have an alignment done on my car. While waiting for my car I went to parts counter to see if they had an accessory available. The employee there was just plain rude. When asked if an While waiting for my car I went to parts counter to see if they had an accessory available. The employee there was just plain rude. When asked if anyone was working the counter his response was, "I'm working" then proceeded to ignore me. He also gave me a name that was not his. I complained to manager and they confirmed name he gave me was not correct. His behavior was disgusting. Especially considering how much I had to pay for the darn alignment. So I paid for an alignment and to be treated like poop. Thanks Nissan (NOT). More