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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
3,117 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 3,117 reviews

May 03, 2026

Great customer service and very helpful. Good knowledge of vehicles. Thank you for a wonderful car buying experience. More

by Te67901
Recommend Dealer
Yes
Employees Worked With
Joshua Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Bates
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May 07, 2026 -

Reliable Nissan responded

We sincerely value your feedback about your experience with us. It's wonderful to hear that our team provided excellent service and was genuinely helpful throughout your visit. We're pleased that you found our staff knowledgeable about our vehicles and that we could make your car buying journey such a positive one. Your kind words mean a great deal to our team at Reliable Nissan, and we're grateful you chose us for this important purchase. We hope you enjoy many happy miles in your new vehicle.

May 03, 2026

They were fast and kind will definitely go back have another appointment but need to schedule it More

by ISABELMADRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Adrian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Keck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Moya
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May 08, 2026 -

Reliable Nissan responded

Thanks for sharing your experience with us! We're delighted to hear that our team provided quick and courteous service during your visit. It's wonderful to know that you're planning to return for another appointment. When you're ready to schedule your next visit, please feel free to give us a call at (505) 435-9825 and we'll be happy to help you find a convenient time. We look forward to serving you again at Reliable Nissan!

May 03, 2026

Slow With an appointment it still took almost 2 hrs to change oil and rotate tires More

by 505JKJOHNSON
Recommend Dealer
No
Employees Worked With
No
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May 08, 2026 -

Reliable Nissan responded

We are disappointed to hear about your recent experience, as timely and efficient service is an important part of what we strive to deliver for every customer. While some services may require additional time depending on workload and vehicle needs, we understand your concerns regarding the extended wait despite having an appointment. We remain committed to improving scheduling accuracy and overall service efficiency to better respect our customers’ time. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.

May 02, 2026

I was lied to, hung up on, and the issues have not been resolved. I will never come back nor will I buy another Nissan after dealing with this company. More

by PASSAQUALAQUA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Adrian
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Reliable Nissan responded

We take feedback regarding communication and customer experience seriously and recognize the importance of respectful interactions and timely resolution of concerns. We remain committed to maintaining a professional and customer-focused environment while supporting all customers throughout their service experience. We value the opportunity to review concerns in greater detail to ensure they are handled appropriately. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.

May 02, 2026

The absolute worst experience I’ve ever had. If I can prevent anyone else from going through what I’ve experienced I WILL. I HAVE NOTHING POSITIVE TO SAY ABOUT Reliable Nissan!!? More

by altoncasaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Bateman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tiarre Villegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Adrian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Keck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Moya
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May 08, 2026 -

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.

May 01, 2026

My first visit, with a recently purchased used Rogue. Staff was nice enough to provide me with prior service records. More

by GARYONEWMEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Reliable Nissan responded

We are thrilled to hear about your positive first visit with your recently purchased used Rogue. It's wonderful that our team was able to assist you by providing the prior service records for your vehicle. We understand how valuable that information can be for new owners, and we're glad we could help make your ownership experience smoother. Thank you for choosing Reliable Nissan, and we look forward to serving you again in the future.

May 18, 2026 -

Reliable Nissan responded

Thanks for choosing us for your first visit—and congrats on your Rogue! We’re glad our team could help by providing the prior service records. If you ever have questions about your vehicle’s history or need anything going forward, don’t hesitate to reach out. We look forward to seeing you again!

May 01, 2026

I was well taken care of! Not just by Ramon Mendoza but Frankie Valles as well. More

by spookyfruit89
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Mendoza
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May 05, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your experience with us at Reliable Nissan. We are delighted to hear that you felt well cared for during your visit. It is wonderful to know that both Ramon Mendoza and Frankie Valles provided you with excellent service. Your positive feedback means a great deal to our team, and we truly appreciate you choosing us for your automotive needs. We look forward to continuing to serve you with the same level of care in the future.

May 18, 2026 -

Reliable Nissan responded

Thank you for the great feedback! We’re glad to hear you felt well taken care of. Ramon Mendoza and Frankie Valles will be happy to know they made a positive impression. We appreciate your support and look forward to assisting you again in the future!

May 01, 2026

When I called and set my appointment for my oil change, the representative named Anthony advised me that it would take one hour and 30 minutes at the most when I got there setting an appointment at 10 AM. More

by STARRLA143
Recommend Dealer
No
Employees Worked With
Service center
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May 05, 2026 -

Reliable Nissan responded

We appreciate feedback regarding service visit timing and customer experience and understand the importance of clear expectations and courteous communication throughout every step of the process. We remain committed to providing timely service and a professional environment for all guests while their vehicles are being cared for. We value the opportunity to review each visit to help improve future experiences. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for assistance.

May 18, 2026 -

Reliable Nissan responded

Thank you for bringing this to our attention—we’re sorry your visit didn’t match the expectations that were set. Being quoted 1 hour and 30 minutes and then waiting 2½ hours, especially with a scheduled 10 AM appointment, is frustrating and not the experience we want for our customers. We also apologize for the interaction at the service desk. You should always be acknowledged promptly and treated with courtesy, and it’s clear we missed the mark there. We’ll be sharing your feedback with our team, including Anthony and the service staff, to address both the delay and the communication issues. Your time is valuable, and we need to do a better job of honoring scheduled appointments and keeping you informed throughout the process. If you’re open to it, we’d appreciate the opportunity to make this right. Please reach out to us directly so we can follow up on your visit and ensure your next experience is much smoother.

May 01, 2026

Ramon did well, was professional and kept me informed. If there was a downside it was the loaner car smelled strongly of cigarettes which was very unpleasant More

by DAVID.GEO43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2026 -

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We truly appreciate your recognition of our team member's professionalism and dedication to keeping you well-informed throughout your service visit. It means so much to hear that you felt taken care of during your time at Reliable Nissan. We understand your concern about the condition of the loaner vehicle and take this feedback seriously. Maintaining clean and comfortable loaner cars is important to us, and we will address this matter to ensure future customers have a more pleasant experience. Your detailed feedback helps us continue to provide excellent service while identifying areas where we can improve. We value customers like you who take the time to share both the positive aspects and areas for enhancement.

May 18, 2026 -

Reliable Nissan responded

Thank you for your feedback—we’re glad to hear Ramon took great care of you and kept you informed throughout your visit. We’ll be sure to pass along your kind words to him. We do apologize about the condition of the loaner vehicle. A strong cigarette odor is definitely not acceptable, and we understand how unpleasant that can be. We’ll address this with our team to ensure our loaner vehicles are properly cleaned and inspected before being provided to customers. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience next time.

May 01, 2026

Experience was good. I don't know a Jesse Flores. My sales guy was Frank. Valles More

by deanna.cobb.abq83
Recommend Dealer
Yes
Employees Worked With
Jesse Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Flores
Report | Print
May 05, 2026 -

Reliable Nissan responded

Thanks for sharing your positive experience with us at Reliable Nissan! We're delighted to hear that everything went well during your visit. Frank Valles will be pleased to know that his service made a great impression. We appreciate you taking the time to let us know about your good experience, and we look forward to serving you again in the future.

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