Reliable Chevrolet
Springfield, MO
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Bait and Switch and Old School Practices! Not for Me! So I inquired about a 2018 Equinox LS with AWD $20.988. I asked if it was still available and they said they would look. I was told I would be taken c So I inquired about a 2018 Equinox LS with AWD $20.988. I asked if it was still available and they said they would look. I was told I would be taken care of and not to worry about anything. I submitted my finance paperwork, trade info with pictures and was not told anything except we were close on the numbers. They would not talk numbers until I spoke with the manager. When I got there, they had a used Equinox LT AWD with 35,000 miles for $22,444. We test drove it and liked it but wanted the new one for $20,988. We walked around looking and when they asked new car dept, the only 2018's available were premium models. This was 3 days ago and the listing is still up. They kept us there for 2 hours waiting on numbers when all of it should have been done before we got there. They bait you with a great price on their site, get you in there and tell you they have been sold, try to sell you on something else and still continue to advertise a car they do not have. Awful practice. When they brought us the numbers, the payment was $200 more than what we discussed we were comfortable paying.They also wanted us to pay for a crazy expensive certification which I was told would be in the price of the car. No Thanks. Our salesman was really nice and so was the manager but their practices are old and out of date. I have bought and traded 6 cars over the last 10 years through making deals over the internet and phone so I know exactly what I'm getting when I get there. There is nothing better than arriving at the dealer, trading keys, signing papers and driving away in your new car in less than 45 minutes. You will not get this with Reliable Chevrolet so If you like archaic dealer practices, then this dealer is for you. I ended up buying from another dealer with no issues for the same price of the used Equinox and got my payments where I wanted them. More
finance guy lies Girlfriend bought a car here 6 months ago. She was unable to take a male with her so they took her to finance and told her she had to get gap insuranc Girlfriend bought a car here 6 months ago. She was unable to take a male with her so they took her to finance and told her she had to get gap insurance and the extended warranty or she would not be approved for a car. I was able to cancel the worthless warranty and am still trying to cancel gap ins. They lie and are terriable to work with after the sale and have your money. More
Great pricing I'm changing my review after dealing with other dealers. Their pricing was very good and although I didn't get what I liked for my trade in, they were I'm changing my review after dealing with other dealers. Their pricing was very good and although I didn't get what I liked for my trade in, they were pleasant to deal with. More
Randy and Rick are the greatest sales people ever The return trip to this dealership was the best i ever had at a car dealership. I do not know how they worked their magic, but they got me in a brand The return trip to this dealership was the best i ever had at a car dealership. I do not know how they worked their magic, but they got me in a brand new car, no money down, and gave me a fair amount for my trade in. I got my dream car, and i could not be any happier. Rick and Randy thank you very much, you have earned a customer for life. More
No Service The check engine light came on in my Impala. Making sure the car was okay enough to drive I scheduled for the last appointment of the day. I booked The check engine light came on in my Impala. Making sure the car was okay enough to drive I scheduled for the last appointment of the day. I booked it after work and drove 100 miles to get to this appointment to be told they were not going to take me. Offered to "try" to get me in the next day. I couldn't stay that long that's why I scheduled an appointment. I had to return. The car will be serviced at another dealer. Will not go to this dealer again. This is horrible customer service!!! More
Great. Great Severice and communication was effective and without complaint. Would recommend to friends and family. I have used the courtesy van before and r Great Severice and communication was effective and without complaint. Would recommend to friends and family. I have used the courtesy van before and really appreciate the ride and driver. More
Knowledgeable Our Service Advisor is so knowledgeable and helpful always willing to help us. We are seniors and not everyone understands our lifestyle. Everyone at Our Service Advisor is so knowledgeable and helpful always willing to help us. We are seniors and not everyone understands our lifestyle. Everyone at Reliable has been so nice and friendly. More
Debbie Peavy in service Debbie takes excellent care of me. Never have a complaint. Debbie has taken care of me for many years. If she left I would probably buy a car at the d Debbie takes excellent care of me. Never have a complaint. Debbie has taken care of me for many years. If she left I would probably buy a car at the dealership she works at. More
oil change, tire rotation, recall It was great...as far as I know all is well. Starbucks was across the street, and I had a book so time passed quickly It was great...as far as I know all is well. Starbucks was across the street, and I had a book so time passed quickly More
really good service service is always quick and professional. they schedule to my needs not theirs. everyone is friendly and eager to help. recommend to all of my frie service is always quick and professional. they schedule to my needs not theirs. everyone is friendly and eager to help. recommend to all of my friends. More