Back

Reliable Chevrolet

Springfield, MO

1.9
138 Reviews

3655 S. Campbell Ave.

Springfield, MO

65807

Directions

By Type

Showing 138 reviews

May 22, 2023

Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it More

by Affordableladies4u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reth yim, Nikki Van Doran, Lauryn Fontana
May 25, 2023 -

Reliable Chevrolet responded

Thank you so much for your positive review! We are so happy to hear that we provided you with exceptional service, and we look forward to seeing you again in the future!

March 19, 2023

It's no wonder they have a 2. 7 avg. Rating. Sold me a lemon and won't stand behind it. I questioned their policy and was shown the exit. They were wonderful while I purchased a n More

by assassn32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service dept
Mar 22, 2023 -

Reliable Chevrolet responded

we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.

Apr 03, 2023 -

assassn32 responded

I sent him an email on March 22nd. Never heard back. Funny how this works since i have received many notifications asking if I'm interested in buying another vehicle but once again no help with the one that has already been paid for. Not surprised. Rick

Apr 12, 2023 -

assassn32 responded

Still nothing. Why would you ask me to make contact, then not follow through?

December 20, 2022

I bought a car at this dealership. In the price they included Zaktek warranty with no explanations, adding $499 to the price tag. When I signed the papers I clearly indicated that I di More

by ybel_yasmina@yahoo.com
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Ryan
Dec 21, 2022 -

Reliable Chevrolet responded

We're disappointed you weren't satisfied with your sales experience. Unfortunately we cannot identify you by that screen name and we want to corroborate our records as well as research this further. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.

September 01, 2022

Our experience at Reliable Chevrolet was exceptional. I can't say enough good things about their employees and the buying process. We are very pleased with our purchase, and will be back to service bot More

by Brooke Greear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sobhi
Sep 08, 2022 -

Reliable Chevrolet responded

Brooke, our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 06, 2022

I went to look at a specific vehicle that they said they had in stock. I even talked to 4 different people who called asking me to come in. When I got there they didn't have the vehicle there. The salesman More

by Lydia3295
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
Aug 09, 2022 -

Reliable Chevrolet responded

Lydia, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.

December 21, 2021

I was disappointed in this dealership. I brought in a car that I would like to sell and Jeremy the used car manager refused to give me an estimate on what it is worth. He demanded that I price my vehicle More

by Springfield Native
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
Dec 24, 2021 -

Reliable Chevrolet responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact our General Manager, James Corlew, at 855-971-8359.

Dec 24, 2021 -

Springfield Native responded

Based on my discussion with others that had experience with Reliable, this is typical and from the top. I was able complete a sale at Mayse in Aurora. They made me an offer in 20 minutes, processed the title and I had a check. I would highly recommend that dealership over this one. It is ashamed as it used to be a great dealership. You might consider exploring their culture.

October 17, 2021

Very professional and helpful. Everything was like clock work, they knew what they were doing. More

by Thennis1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack, Nikki Van Doran, Lauryn Fontana
Oct 18, 2021 -

Reliable Chevrolet responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

October 14, 2021

Took over 50 days fix my truck leaked all the freon out horrible horrible horrible More

by Toddhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom and body shop manager , Nikki Van Doran, Lauryn Fontana
Oct 20, 2021 -

Reliable Chevrolet responded

Todd, we are so sorry to hear that you are not satisfied with your experience in our service department. It looks like Brett, the Body Shop Manager, has reached out to you regarding this issue and we hope this gets resolved! If you have any further questions or concerns, please reach out to Robert Bunch at Rbunch01@vtaig.com.

Oct 20, 2021 -

Toddhull responded

They have not reached out my driver door has a major wind leak they didnt put any of the skidplates back on my truck findind loose and falling out bolts they say they have done the best job they can and lawsuit only choice i have to be made right

October 11, 2021

I was visiting the area for my sisters wedding. I needed DEF for my 2021 Silverado 3500 and stopped at your dealership. I was absolutely surprised when my truck was returned to me with the DEF filled up and More

by mjohnson283
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breiana Almanza
Oct 20, 2021 -

Reliable Chevrolet responded

Thank you for your positive feedback!

August 27, 2021

Went in with my mother-in-law to look for a new to her car, she is not one that has one car in mind but likes to look and see first. Greeted by Maurice Pollard and all was well, he invited us in to sit do More

by Mason Musick
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Maurice Pollard and Bryon Dunn
Sep 01, 2021 -

Reliable Chevrolet responded

Hello Mason, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to James Corlew, our General Manager, at 855-971-8359.

2
...