Reliable Chevrolet

I wanted to buy the certified Chevy 21 LT, but it had bad scratches on the driver's door and rear fender. I asked them to fix the scratches right away so I could inspect it and buy it if it looked good. I ca scratches on the driver's door and rear fender. I asked them to fix the scratches right away so I could inspect it and buy it if it looked good. I called them the next day, and the salesman still said they can't fix it until it's number comes up in the line up. So I never heard back from them, and they apparently fixed the scratches because they sold the car to someone else the next day. They also advertised it on cars.com for $1,680 less that their actual price because they tack that amount on top for their make ready charges before adding tax, title and license fee. More

I put my truck up for sale, which was in immaculate condition, and got a bid off Cargurus from Reliable Chevrolet, which was a fair offer. Took my truck in to finalize the sale and they were unwilling condition, and got a bid off Cargurus from Reliable Chevrolet, which was a fair offer. Took my truck in to finalize the sale and they were unwilling to honor their bid, coming in $15k less then their initial offer. Despite them agreeing the vehicle was in the condition and mileage presented in the bid. More

My first initial contact by Mike was great, we texted back and forth on concerns about the used cars I was looking into. Mike was off today so TJ was my new contact when I walk in. Explained to TJ what I back and forth on concerns about the used cars I was looking into. Mike was off today so TJ was my new contact when I walk in. Explained to TJ what I was there to look at and he showed me a completely different car that was being sold to another person who hadn't got there yet. Explained to me why would someone try and sell a car that was already spoken for, I found it very unprofessional. When he finally showed me the car I wanted to look at I didn't get a chance to test drive, it had trash in it and he wanted to discuss numbers. I got up an walked out. I'm sorry but a little professionalism is all I ask and also don't try to sell a car that is already spoken for. More

Very bed service they cheat you don't buy the car from them they cheat you them they cheat you More

I really wanted to like them, but they dropped the ball in too many things: -EV wasn’t charged even with advanced notice of my visit -EV did not have included charger (they provided this at no cost, th in too many things: -EV wasn’t charged even with advanced notice of my visit -EV did not have included charger (they provided this at no cost, thankfully. But they would have tried to sell it without) -They delivered the car to me at no charge, but their driver took all the toll roads and left me to foot the bill. That’s fine, but just kind of a slap in the face. -If you shop here, know ALL of the specs about the car model you’re looking at so you aren’t shortchanged. That goes for any dealership though, honestly. More

Worst car buying experience ever. Even worse service when I had to take the vehicle back. This service department does not communicate and does not know their vehicles. They used 40 Even worse service when I had to take the vehicle back. This service department does not communicate and does not know their vehicles. They used 40 miles toward my warranty to do absolutely nothing to fix the problem except to say, its a GM issue. Really? If you are a service manager, would you not know this about the car before driving it 40 miles? When I called to explain the issue a knowledgeable person would have asked questions and could have said, yes, it's an issue. I have zero faith in the service department! More

If I could give a 0 star I would. In Aug. 2022 we purchased a brand new conversion van from Reliable. Right from the beginning we had issues with the vehicle but they had already clos In Aug. 2022 we purchased a brand new conversion van from Reliable. Right from the beginning we had issues with the vehicle but they had already closed so we couldn’t take it back. They knew it had this problem too & still sold it but decided not to inform us. We live 2 hrs away so we took it to our local dealer to fix the seats. Fast forward about 6 months and the issues were piling up. We tried taking it to our local dealer but they didn’t want to work on it. So we were referred to Wally at Explorer vans. We had assumed he worked at Explorer corporate offices. Nope, later we found out he is at Reliable. He told us to take the vehicle to anyone who would work on it. We did but Explorer didn’t want to pay their price apparently so Wally had us take it to a place 2 hours away (not Reliable). This repair place was located in a subdivision surrounded by ghetto trash. Why in the world would you send someone with an $80,000 vehicle to the ghetto? Even after taking it there Explorer wouldn’t cover everything. We decided to just get rid of the vehicle. Took it back to Reliable and that is when we found out Wally worked there. We negotiated a deal for trade and traded it in. My husband decided to get a new vehicle too so we worked up a deal for him. Both vehicles were supposed to go through GM financial. I got my paperwork 2 weeks later but after 3 weeks the sales guy at Reliable texted my husband and said they couldn’t get us financed for the rate we signed for but they could do a better rate & that we needed to come back in & resign. At that point we started doing some investigating and after talking to GM Financial we found out the dealership pulled the contract. My husband decided he was done dealing with this company (the finance guy had an attitude towards us & it took several hours before we even got back to finance) & we went & purchased a vehicle from a different dealer. Apparently Reliable was trying to make money off of our interest rate and GM stopped allowing that a while back ago. We left the Reliable vehicle at the dealership we ended up purchasing from. Told the sales guy where it was and that they could come get it. It was safe where it was at. This has been one of the worst experiences when buying a new vehicle. We should have looked at dealerrater.com before purchasing & not rely on Google itself. More

The dealership left a contact name Bbrooks@reliable Chevy for me to contact them and that was a week ago and I have still have not heard anything back from Reliable Chevy besides them asking me for 7k to rep for me to contact them and that was a week ago and I have still have not heard anything back from Reliable Chevy besides them asking me for 7k to replace an engine that had preexisting conditions and they don’t want to take ownership for selling me a bad car. I left a review on May 30 on how we paid cash for a car and the car shutdown within 4 1/2 hours and I contacted the dealership immediately. No warning lights came on or nothing the car started smoking and completely shut down leaking coolant. And they will not take responsibility for this lemon they sold us. They keep placing the responsibility on us. There is no way we could have drove the car with it leaking fluid like that. We have pictures of the car on the tow truck leaking fluid. The car started smoking and immediately shut down with no warning lights no nothing. They took all of my daughter money who is a college student that was her car to get back and forth to school and we didn’t even have the car the whole day. They are unreliable Chevy. They told us we can get a refund and it’s been over 30 days and they have yet to take responsibility for this car. Their mechanic Gary advised my insurance company that it was no way we could have drove that car and caused that amount of damage but then tried to change his story to keep Reliable from being responsible. Why post contact names on this website and pretend you are reaching out to the consumers when you know you are really not!!! Garbage!! More