Reliable Chevrolet - NM - Service Center

parts and service Ordered a key from parts, they charged my card but never called when part arrived. Came into get door lock cylinder changed. It took over 4 hours and Ordered a key from parts, they charged my card but never called when part arrived. Came into get door lock cylinder changed. It took over 4 hours and they knew I was waiting. The part was double the price of the online price. Labor was $130 just to change a door lock. I will never come back to this dealership for anything and never again buy a chevy again. More

Service Department Took My work van in Saturday 6th was told that it would be ready Saturday, Its Tuesday the 9th and still they haven't looked at it? I called them at Took My work van in Saturday 6th was told that it would be ready Saturday, Its Tuesday the 9th and still they haven't looked at it? I called them at 12;00 and still no idea when they would look at it or even work on it. I picked up my vehicle at 3;00 and took it Gallas. What a wast of my time! This is my work van and now have to explain to my customers I cant get there. More

Service Dept - Lack of communication Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half sh Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half shaft" issue. Apparently it was not taken care of properly in Sept 2013. With all the press lately, Chevy is not the best name in the business right now. Anyway, I arrived a 0730 this morning and the service guy was unaware of why I was there! I showed him the recall notice, he had to take it to another guy (Daniel) to see what it was for! He returned and said that they did not have the parts in stock and just ordered them and it would take about 5 weeks before they could get me back in! So, my question is, why did I make an appointment for a recall, and not get a courtesy call to let me know not to waste my time today and reschedule it when t part came in? This would be customer service 101!! Just communicate with the customer, be proactive!!! I will of course be speaking with the service manager/s. Communication and the lack of any form of an apology is the reason I have all my routine and complex services taken care of elsewhere. I only go to the dealer if it happens to be a recall item!!! See you in 5 weeks. More

We brought our 2008 suburban to get repairs done on left side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chev side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chevy dealership. Unfortunately that did not happen, our vehicle has been rejected 3 times and still is not repaired and we are almost a month into this issue. November 25, 2013 we dropped off our vehicle and left in rental from Enterprise covered by insurance company. November 26, 2013 1 day later they called and said our vehicle was ready, i came by to pick it up and noticed the paint was way brighter than the truck and did not match, there was a gash on the side of the bumper that was never there before. I showed Gale at auto/body and she agreed that it was defective and said she would fix it. I brought truck back on December 3, 2013 and spoke with Michael, he told me that paint on bumpers never match on all vehicles, im sorry but that is not true. started commenting about the rest of my vehicle saying that none of my paint matches no wherelse. I thought that was very uncalled for and told him the rest of the vehicle has nothing to do with the bumper Reliable fixed. after that he walked off and said he will fix it. left in a rental from Enterprise. 4 Days later my truck is ready once again, I walk around the truck with Michael and noticed there was red paint marks on lower right hand side of bumper. looked like another car hit it and left its marks on there not happy, lots of overspray and bubbles from paint noticeable. lower left hand bumper by hitch was not even painted very noticeable, still rough. Michael agreed and said he will fix it. December 13, 2013 week and a half later and 3 weeks into the repair, they called me and said my vehicle was ready once again. Paint looked good and i was almost convinced that it was finally done, when i noticed the right side of the bumper was buckling out away from upper body of vehicle, it was not put back properly and still loose. showed Christine and she said oh thats no problem we can just push it back in and she pushed it back in with her hands. Really that bumper is loose not put back properly and had bondo in certain areas from work done. When you have your employees scratching the bondo off with there nails and pushing bumpers back in manually and saying its not bad, makes me wonder how many more vehicles have gotten away with this nonsense. I told them I will be speaking with the insurance company about what to do at this point. and dont want nobody touching it. Insurance company suggested for Reliable to finish what they started so we scheduled a drop off with Michael. Between the time we had our vehicle we noticed that our backup sensors are no longer working (that were working great before) we mentioned this to Michael when we dropped off vehicle and he said he would check it. He comes back and says that our aftermarket stereo ruined our sensors, Im sorry but we have never had any problems with our sensors ever even after professional installation of stereo by Audio Express. We want our truck back to normal and wish to get the job done right, if there were any damages done by Reliable after taking that bumper off 3 times i expect you to be professional about it and give me back my vehicle the way i brought it. I dont appreciate the comments Michael has made and i think he is blaming everybody else but himself. Would like a responce sooner than later please. Thank You Sal Flores 505.453.5705 More

just bought a 2012 crew cab 2500 in April 2012 the day i picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right rear brakes squealing I have taken the truck back two time's the first was told it was brake dust! the 2nd time was the brake was glazed! so they Turned the rotors and put new brake pads still """"squealing""" So I decieded to go back to reliable and it turns out that all the shop personal are no longer working there?? I tried trading the truck in that I paid 40,000 for and Reliable will only give me 27,000 for the truck they sold me . I have now called another Gm service department to get the truck fixed since Reliable wont help there customer . I have tried to call ken willis the General Manager left my name ans number we will see .. More

Richard is the best service writer I have ever worked with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! More