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Reliable Chevrolet - NM - Service Center
Albuquerque, NM
859 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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859 Reviews of Reliable Chevrolet - NM - Service Center
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September 10, 2017
Can I Give More Than 5 STARS ?!?!?! Pride, honor & integrity sounds a lot like the USA! This was my 2nd visit and I think I may become a Chevy Girl for life! From the first phone call fo Pride, honor & integrity sounds a lot like the USA! This was my 2nd visit and I think I may become a Chevy Girl for life! From the first phone call for service, to getting in my serviced car to leave EVERY single employee smiled, acknowledged me, responded with full focus regardless of their being busy. Their confidence and knowledge is extremely reassuring especially for a single woman who had been accustomed to being taken for a "ride" at other dealerships over the years. When fellow employees speak highly of each other and tell you you’re in good hands with Richard Difino you begin to relax and breathe. Excellent communication skills by EVERYONE including the timely shuttle service provided... RELIABLE CHEVROLET outshines the Albuquerque Jaguar-Land Rover dealership I go to for my Range Rover in EVERY aspect. J.C. the Service Manager made a point to introduce himself and shake my hand & visit with me. I am STAR struck ((*_*)) My service did not take 6 months like the dealership next door. My Tahoe was ready with Tech inspection, parts, service and a shuttle pickup within a 24-hour period seriously! The perfectly poised and beautiful receptionist/cashier "Cat" was a delight to visit with. Richard CARED... they ALL CARED...it was better than being with family. More
by Victoria Larson
Employees Worked With
Aaron, Catalina, Tayyar, JC, my technician I forgot his name :( , Richard Difino
September 08, 2017
Exceptional Follow Through After dropping off my vehicle, Rich DiFino kept me informed during the entire service experience. I never once had to call him to find out the status After dropping off my vehicle, Rich DiFino kept me informed during the entire service experience. I never once had to call him to find out the status of my vehicle. Rich made sure I knew exactly what was happening with my vehicle taking all the guess work out of it for me. What a relaxing experience and quite unlike other dealership experiences I've had. We could use more Service Advisors like Rich DiFino..self aware of his customers needs. Thank you Rich More
by mjcola
Employees Worked With
Richard Difino
September 08, 2017
good service I have been coming there for years and Richard has always been good to me with service. He has always been friendly and helpful. Very good service rep I have been coming there for years and Richard has always been good to me with service. He has always been friendly and helpful. Very good service rep. More
by huh
Employees Worked With
Richard Difino
September 07, 2017
Service Writer Rating The rating I have rewarded is due to the work of one individual who not only does an outstanding job as a service writer but in doing so represents Re The rating I have rewarded is due to the work of one individual who not only does an outstanding job as a service writer but in doing so represents Reliable Chevrolet in a most positive manner! Richard Difino is the most knowledgeable service professional I have ever encountered in my 50 years of experience working with dealer service departments. In addition he is honest and friendly, and has integrity, a true asset to the Reliable Chevrolet organization. I won't go to anyone else, even for my non Chevrolet automobiles. I have had s most rewarding business relationship with him for the last 14 years. More
by Bob Burbridge
Employees Worked With
Kurt Jones, Ken Willis, Richard Difino, Lawrence Sedillo, Tyler Wagner, Victor Renteria, Yavonne Mahon, David Baker
September 07, 2017
Experience with a personal touch Our company vehicles have been serviced by Reliable for well over 12 yrs. Rich Difino always gets the job done. He listens to what we say and is pers Our company vehicles have been serviced by Reliable for well over 12 yrs. Rich Difino always gets the job done. He listens to what we say and is personable, but most of all he has the long term experience to find the answers and do what is needed. He helps us understand what is a priority and what can wait. Thank you Rich! More
by Patricia Shaver
Employees Worked With
Richard Difino
September 04, 2017
ATTEMPT TO LIE ABOUT SERVICE NEEDED On March 18, 2017 I responded to a coupon for an oil change on my 2005 Chevrolet 3500 cut away motor home with 47460 miles on the odometer . I had a c On March 18, 2017 I responded to a coupon for an oil change on my 2005 Chevrolet 3500 cut away motor home with 47460 miles on the odometer . I had a check engine light on the dash and requested a check on it. After a wait of two hours and thirty minutes the service writer informed me that I needed $4729.10 of repairs. He stated that both catalytic converters were stopped up and I also needed the Maf sensor, alternator and battery replaced. When I asked how badly the converters were plugged he went to the shop and returned stating that there is only a 25% flow and if I continued to drive it I would blow the engine. I asked why I need a new battery and he stated the any time you change the alternator that the battery should be replaced. ( I had checked the charging system with my own diagnostic device and it showed that it was maintaining 12.4 volts and had no defects. Since I had experienced no loss of power and no drop in fuel efficiency I decided to decline the repair. The next day the service advisor called me and ask for the business again and I declined. I ordered the MAF sensor and replaced it my self. After a trip of 400 miles I again got the check engine light and went to another shop with an excellent reputation. They performed an extensive diagnosis and told me that only the right Catalytic converter checked bad and the charging system is fine. That shop completed the replacement of the converter and charged under $1300. They completed another diagnostic test and found all systems are "GO" SHAME ON RAY MCCANN AND HIS "MECHANIC" FOR ATTEMPTING TO STEAL FROM ME. More
by BARRON
Employees Worked With
RAY MC CANN
August 08, 2017
Great Customer Service It's because of Rich and the mechanics I will always come back to have my vehicle serviced. Thanks for all you do, Rich you are the best. See you agai It's because of Rich and the mechanics I will always come back to have my vehicle serviced. Thanks for all you do, Rich you are the best. See you again soon. Carolyn More
by jorockies
Employees Worked With
Richard Difino
August 07, 2017
Quality and Fast service I didn't have an appointment to service my vehicle but Ray made it happen in a very nice manner, even though I'm a Yankees fan ;-). It was convenient I didn't have an appointment to service my vehicle but Ray made it happen in a very nice manner, even though I'm a Yankees fan ;-). It was convenient and fast! Thank you so much! More
by alinapena
Employees Worked With
Raymond McCann
July 11, 2017
Outstanding service ... will definitely be going back! My Silverado HD 2550 High Country was serviced professionally and competently, including a full multi-point inspection. Tim McCann, excellent Service My Silverado HD 2550 High Country was serviced professionally and competently, including a full multi-point inspection. Tim McCann, excellent Service Advisor, Definitely will return. More
by Corrales Bob
Employees Worked With
Ray McCann, Service Advisor
June 07, 2017
Great service. I've always used reliable with my Spark. I've never had a problem getting my car in to be serviced, and they're never pushy about what they recommend I've always used reliable with my Spark. I've never had a problem getting my car in to be serviced, and they're never pushy about what they recommend I do to my vehicle, which is much appreciated. More
by Amy Brazell
Employees Worked With
Jonathan Fass
