Reliable Chevrolet - NM - Service Center

Service Dept - Lack of communication Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half sh Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half shaft" issue. Apparently it was not taken care of properly in Sept 2013. With all the press lately, Chevy is not the best name in the business right now. Anyway, I arrived a 0730 this morning and the service guy was unaware of why I was there! I showed him the recall notice, he had to take it to another guy (Daniel) to see what it was for! He returned and said that they did not have the parts in stock and just ordered them and it would take about 5 weeks before they could get me back in! So, my question is, why did I make an appointment for a recall, and not get a courtesy call to let me know not to waste my time today and reschedule it when t part came in? This would be customer service 101!! Just communicate with the customer, be proactive!!! I will of course be speaking with the service manager/s. Communication and the lack of any form of an apology is the reason I have all my routine and complex services taken care of elsewhere. I only go to the dealer if it happens to be a recall item!!! See you in 5 weeks. More

We brought our 2008 suburban to get repairs done on left side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chev side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chevy dealership. Unfortunately that did not happen, our vehicle has been rejected 3 times and still is not repaired and we are almost a month into this issue. November 25, 2013 we dropped off our vehicle and left in rental from Enterprise covered by insurance company. November 26, 2013 1 day later they called and said our vehicle was ready, i came by to pick it up and noticed the paint was way brighter than the truck and did not match, there was a gash on the side of the bumper that was never there before. I showed Gale at auto/body and she agreed that it was defective and said she would fix it. I brought truck back on December 3, 2013 and spoke with Michael, he told me that paint on bumpers never match on all vehicles, im sorry but that is not true. started commenting about the rest of my vehicle saying that none of my paint matches no wherelse. I thought that was very uncalled for and told him the rest of the vehicle has nothing to do with the bumper Reliable fixed. after that he walked off and said he will fix it. left in a rental from Enterprise. 4 Days later my truck is ready once again, I walk around the truck with Michael and noticed there was red paint marks on lower right hand side of bumper. looked like another car hit it and left its marks on there not happy, lots of overspray and bubbles from paint noticeable. lower left hand bumper by hitch was not even painted very noticeable, still rough. Michael agreed and said he will fix it. December 13, 2013 week and a half later and 3 weeks into the repair, they called me and said my vehicle was ready once again. Paint looked good and i was almost convinced that it was finally done, when i noticed the right side of the bumper was buckling out away from upper body of vehicle, it was not put back properly and still loose. showed Christine and she said oh thats no problem we can just push it back in and she pushed it back in with her hands. Really that bumper is loose not put back properly and had bondo in certain areas from work done. When you have your employees scratching the bondo off with there nails and pushing bumpers back in manually and saying its not bad, makes me wonder how many more vehicles have gotten away with this nonsense. I told them I will be speaking with the insurance company about what to do at this point. and dont want nobody touching it. Insurance company suggested for Reliable to finish what they started so we scheduled a drop off with Michael. Between the time we had our vehicle we noticed that our backup sensors are no longer working (that were working great before) we mentioned this to Michael when we dropped off vehicle and he said he would check it. He comes back and says that our aftermarket stereo ruined our sensors, Im sorry but we have never had any problems with our sensors ever even after professional installation of stereo by Audio Express. We want our truck back to normal and wish to get the job done right, if there were any damages done by Reliable after taking that bumper off 3 times i expect you to be professional about it and give me back my vehicle the way i brought it. I dont appreciate the comments Michael has made and i think he is blaming everybody else but himself. Would like a responce sooner than later please. Thank You Sal Flores 505.453.5705 More

just bought a 2012 crew cab 2500 in April 2012 the day i picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right rear brakes squealing I have taken the truck back two time's the first was told it was brake dust! the 2nd time was the brake was glazed! so they Turned the rotors and put new brake pads still """"squealing""" So I decieded to go back to reliable and it turns out that all the shop personal are no longer working there?? I tried trading the truck in that I paid 40,000 for and Reliable will only give me 27,000 for the truck they sold me . I have now called another Gm service department to get the truck fixed since Reliable wont help there customer . I have tried to call ken willis the General Manager left my name ans number we will see .. More

Richard is the best service writer I have ever worked with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! More

I bought a brand new 2011 Chevy Camaro convertible ss. Only had the car 4 Weeks driving home at 1am battery light came on. Took it in to dealer said it had bad battery so they replaced it. Two Weeks later Only had the car 4 Weeks driving home at 1am battery light came on. Took it in to dealer said it had bad battery so they replaced it. Two Weeks later on the way to work battery light comes on and check charging system light I turned radio and AC off to make it to work as I get to work battery saver mode light comes on. My husband took my car back the same day this happened which was Tuesday here I am Saturday car still at dealership with no answers. I went in told them I didnt want the car to make it good and get me in to something elsethat I need a reliable car I work late hours. They said the only way they could help me as taking car in on trade and my car deprecated about $10,000. I have been a loyal customer to them and after this I will never do business with them or recommend them. More

We were returning to Phoenix at the end of a six thousand mile trip, when I needed to have my diesel truck fuel filter changed. They worked me in to their schedule and I continued on my trip in a timely mann mile trip, when I needed to have my diesel truck fuel filter changed. They worked me in to their schedule and I continued on my trip in a timely manner. Since we visit Rio Rancho fairly often, it is good to know of this kind of service being available. More

We went into the service dept to get a second key for our Aveo. It is the second new purchase with Reliable. Rich Di Fino as always was on top of our situation and letting us feel as though we were the only Aveo. It is the second new purchase with Reliable. Rich Di Fino as always was on top of our situation and letting us feel as though we were the only customers in the place. We are quite confident when dealing with Rich. We spotted a Chevy Cruz in the show room. My wife looked up C.W. who helped us buy two autos already. C.W. showed up with Laurence Sedillo(?)and a few hours later we drove out in a new Cruz. Lisa from finance and also Jill the agent completed the crew. We drove to Rich Di Fino in service, we drove off of the lot in a new car. Thanks to the people we mentioned above the switch from getting a new key made to obtaining a fresh ride was a pleasure. We intend to continue using Reliable for our service center and plan to repeat the experience in another yr or so. Lovin' it. Diana and Craig "Cap" Yandell More

These guys really treated me right. I brought my '02 2500 Silverado in for a 80-100k bumper-to-bumper inspection and service. They worked with me to knock out the important stuff first and worked hard to poi Silverado in for a 80-100k bumper-to-bumper inspection and service. They worked with me to knock out the important stuff first and worked hard to point out where I could save money. I will certainly go back to Reliable Chevrolet in the future. =Mitch More

I am extremely pleased with the service I received at Reliable Chevrolet. They were very helpful and very friendly. The service was excellent and I can rest assured that their work on my vehicle was of Reliable Chevrolet. They were very helpful and very friendly. The service was excellent and I can rest assured that their work on my vehicle was of the highest quality. I would highly recommend this dealership to anyone buying a car or servicing their vehicle. The staff was very knowledgable and the customer service was outstanding! More

I got my trailblazer fixed about two weeks ago at Bravo Chevy. Then this past saturday the same part i got fixed broke again. I called Reliable that morning and talked to Don Poling the service director i Chevy. Then this past saturday the same part i got fixed broke again. I called Reliable that morning and talked to Don Poling the service director i told him my situation how i was in town for the military and couldnt bring my suv to Bravo. He treated me with the up most respect.Being in the military people try to take advantage of that I did not feel that with Don he looked over my truck himself and took care of me. Don has made me a life long customer with him, he takes care of his customers including the military customers, i will always come back to see him about my suv even if its 300 miles from where i live. I will tell all my friends about the service at Reliable and how they treated me they treat you like family. More