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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
911 Reviews
Call Service Center (505) 216-2993

911 Reviews of Reliable Chevrolet - NM - Service Center

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April 16, 2025

Oil/transmission change left fluid on engine/runningboard. No update to windowtag wrong info listed More

by CANDYGRAM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
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Apr 17, 2025 -

Reliable Chevrolet - NM responded

We understand the importance of attention to detail, and we’re sorry to hear about the concerns you’ve mentioned regarding the oil and transmission change, as well as the window tag. We appreciate you bringing this to our attention and would like to make things right. Please feel free to reach out to Patricia Charles at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

April 15, 2025

Dropped off my vehicle the 7th (with an appointment), called twice for update on my vehicle no one reached out to me, and proceeded to.pick up my vehicle the 14th and not a single person looked/worked o More

by Ariel Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire service department
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Apr 16, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to drop off your vehicle and not receive the updates you expected. We want to assure you that we take your concerns seriously and are committed to providing the level of service you deserve. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can further discuss your visit and ensure this is addressed.

April 15, 2025

Worst dealership ever! Never will I use or refer. They got my money for truck but nothing else. More

by acordova4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
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Apr 16, 2025 -

Reliable Chevrolet - NM responded

We strive to ensure all of our customers feel valued, and it sounds like we missed the mark this time. We’d love the opportunity to make things right. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com or call 623-666-8577 at your convenience to discuss this further.

Apr 17, 2025 -

acordova4 responded

Well I have a new truck from Reliable Chevrolet but come to find out that's all I got. Took my NEW truck for a PM service which went well but a few days after the check /engine light comes on. Called to see what the service department can do for me. They asked me to stop by so they could scan the code so I did. On the way there the check engine light goes out. Service suggests I schedule a day to bring it in to diagnose but three weeks out. Was told they would need the truck 2-3 days. When I finally took it in I was told they needed the truck for 2-3 weeks now just to diagnose. I couldn't be without a vehicle for that long so I told them I would pick it up. You would think they would be concerned of the length that they would offer a rental or loaner but it was like no big deal. Did not try and take care of me just said that's the way it is. Got my truck fixed within two days at another dealership with exceptional customer service! They will be my go to from now on. They know how to treat their customers with respect and value.

April 12, 2025

The service center was easy to work with. They got me scheduled in fast and had my vehicle back to me within hours! Ryan was very professional and polite! More

by Leland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
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Apr 14, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review, Leland! We're thrilled to hear you had a great experience with our service center and that Ryan made it a smooth process. We appreciate your feedback and look forward to serving you again!

April 11, 2025

The service was horrible! And what i took our vehical in for turned into more problems, and some of the things we paid for didn't even get changed out, we probably won't be go More

by Corona_882000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan known as nate in service department
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Apr 14, 2025 -

Reliable Chevrolet - NM responded

We understand how important it is to feel confident in the work performed on your vehicle, and it’s clear from your comments that your recent visit didn’t meet those expectations. When a visit results in added concerns or questions about services rendered, it can certainly be frustrating, especially when there’s uncertainty about what was completed. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect directly with our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932. They’re both here to help and would appreciate the chance to speak with you further.

April 11, 2025

Helpful, nice and detailed. She went above and beyond. She answered all my questions and gave great customer service. Also was very communicative along the process with provided More

by CROSBY.RICO
Recommend Dealer
Yes
Employees Worked With
Alyssa Garcia
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Apr 14, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear you had such a positive experience. Our team is dedicated to providing great customer service, and it's wonderful to know it made an impact. We appreciate your feedback and look forward to serving you again!

April 11, 2025

Thanks ? ? No Done 1 2 3 5 5 A b c d e f More

by jfkerwin
Recommend Dealer
Yes
Employees Worked With
Cord
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Apr 14, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We’re thrilled to see your enthusiasm and appreciate your support. If you have any suggestions or ideas, we’re all ears!

April 10, 2025

The management and staff is very nice and friendly and the service to my vehicle is 100% no complaints what’s so ever! They are reliable!! More

by ANGELINM2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Aleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Reliable Chevrolet - NM responded

Thank you for the wonderful feedback! We're so glad to hear that our team provided friendly service and took great care of your vehicle. Reliability is our top priority, and we're thrilled to know that you had such a positive experience. We look forward to continuing to serve you!

April 06, 2025

My appointment are set quick and easy. Always good customer service and we like that’s we get an Uber home while the vehicle is being serviced More

by URIELLOYA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Orosco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Bahadiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
AYHAN BAHADIRLI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Aleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Reliable Chevrolet - NM responded

We’re thrilled to hear you had such a positive experience! Quick appointments and excellent customer service are our priorities. We're glad you enjoyed the Uber service while your vehicle was being serviced. Thanks for your fantastic feedback!

April 04, 2025

Oil change and tire rotations fine. Anything more than that you have to wait multiple weeks if not months to get your vehicle repaired. GM has a terrible loaner vehicle policy where t More

by JPELICH794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Report | Print
Apr 07, 2025 -

Reliable Chevrolet - NM responded

We understand your concerns about the delays in service and the loaner vehicle policy. Your comments are important to us, and we would like to address this matter further. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 to discuss this further.

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