Reliable Chevrolet - NM - Service Center

Service personnel are always friendly and professional. The service department is immaculately clean. Wait time to be helped is almost non existent and turn around time for service completion is quick. The service department is immaculately clean. Wait time to be helped is almost non existent and turn around time for service completion is quick. More

This is my favorite dealership. I will come back any time I am in need of a vehicle or servicing. I will come back any time I am in need of a vehicle or servicing. More

Advisor went above and beyond unfortunately parts are missing from repair was told by cory service manager that they would by the parts and i can put them on myself, furthermore was told not to return as missing from repair was told by cory service manager that they would by the parts and i can put them on myself, furthermore was told not to return as my business is no longer wanted after asking he said ken orosco had told him to tell me. After working with chevy customer plan to take this to the news! More

I recently had the misfortune of having my vehicle serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repa serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repair to be completed. Upon arrival to collect my car, I was met with a cracked windshield (damage that was not present when I dropped off the vehicle) and a shockingly dirty interior and exterior. The service manager, Cory, displayed a complete lack of accountability, refusing to acknowledge the damage or apologize for the unacceptable condition of my car. Only after presenting irrefutable evidence from my dashcam, proving the windshield was undamaged upon drop-off, did Cory reluctantly agree to replace it with a genuine GM part. However, this promise turned out to be empty. After 6 weeks of unanswered calls and voicemails, I was forced to escalate the issue to Cory's manager, Michael Marsh. While Michael was helpful in scheduling a windshield replacement, the ordeal didn't end there. Cory's unprofessionalism continued with rude behavior and the installation of an aftermarket windshield, despite the agreement for a GM part. This necessitated yet another round of complaints to management. Eventually, after numerous calls and escalating the issue multiple times, I was finally able to have the windshield replaced with the correct part. However, the immense frustration, wasted time, and unprofessional treatment from Cory made this a truly dreadful experience. I strongly advise against dealing with Cory at Reliable Chevrolet's service department. His lack of accountability, disregard for customer satisfaction, and failure to honor commitments make him a liability to the dealership. More