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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
911 Reviews

911 Reviews of Reliable Chevrolet - NM - Service Center

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April 23, 2025

Oliver is the only reason we keep going back to Reliable. And he's the only reason we have referred family and friends to him. He's like family and we trust him. More

by dessanjc
Recommend Dealer
Yes
Employees Worked With
Oliver
Apr 24, 2025 -

Reliable Chevrolet - NM responded

Thank you for the kind words! We're thrilled to hear that Oliver has built such a strong relationship with you and that you trust him so much. It’s wonderful to know you’ve referred family and friends as well. We truly value your loyalty and look forward to continuing to serve you!

April 23, 2025

Taking them two months to do repairs on my vehicle. It's still not ready. Took it in Feb 28. More

by Ariene_98
Recommend Dealer
No
Apr 24, 2025 -

Reliable Chevrolet - NM responded

We're very sorry to hear that you are disappointed with your service experience so far. This is certainly not the experience we want any of our customers to have. We appreciate your patience and would like to make sure your concerns are addressed directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. They would be happy to look into your situation and provide further assistance. Thank you for bringing this to our attention.

April 22, 2025

Service did a great job on keeping me updated and getting the job done. Thank you More

by CHAVEZISAIAH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Orosco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Reliable Chevrolet - NM responded

Thank you for your feedback! We're glad to hear that our service team kept you updated and got the job done to your satisfaction. We appreciate your trust and look forward to assisting you again in the future!

April 21, 2025

I took my Equinox in for brake servicing as I was hearing and feeling something off. My service advisor was Nathaniel Marsh, he did a good job of checking the car in and recommending the type of service to p More

by JIMMYVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Marsh
Apr 22, 2025 -

Reliable Chevrolet - NM responded

Thank you for sharing your experience. We're glad to hear you're happy with the repairs, and we apologize for the delay in communication. We understand how important timely updates are, and we’ll make sure to work on improving the process. We appreciate your patience and understanding, and we’re happy Nathaniel was able to assist with the service recommendations.

April 21, 2025

The staff was very helpful in choosing a vehicle that suited my needs as well as my family. Got us a great deal and into the car we wanted. More

by BAHE_CODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Aleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Reliable Chevrolet - NM responded

Thank you for sharing your experience. We're so glad the team helped you find the perfect vehicle for you and your family and got you a great deal. Enjoy your new ride!

April 20, 2025

Ryan Pierce was the nicest and very knowledgeable. My car was ready earlier than expected. Great customer service and great work More

by MAE163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Apr 21, 2025 -

Reliable Chevrolet - NM responded

Thanks for the awesome feedback, Mae! We're thrilled to hear that Ryan provided you with great service and that your car was ready ahead of time. We appreciate your support and look forward to serving you again!

April 18, 2025

Polite, courteous, friendly, and attentive. Understood what service I needed and took care of it accordingly. More

by mayazh
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember.
Apr 21, 2025 -

Reliable Chevrolet - NM responded

Thank you for your kind words! We're thrilled to hear that our team met your needs with such care. Your feedback helps us continue to improve, and we look forward to serving you again soon!

April 17, 2025

A week of having my vehicle, they still didn’t work on it. I picked up my vehicle because they haven’t started working on it. It was frustrating because I scheduled my service a few weeks out. Not very Re More

by al.mendoza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service staff not listed
Apr 21, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must’ve been to wait so long without any updates, especially after scheduling ahead of time. That’s not the experience we want for anyone who brings their vehicle to us. Your time and trust matter, and we’d really like the opportunity to make this right. If you’re open to it, please reach out to Patricia Charles at 505-338-5826 or pcharles@vtaig.com, or you can connect directly with our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com.

April 17, 2025

We encountered a very poor experience with your company. From the very get go . The service was not good at all we live 2 hours away !we spent at least 3 days going back and forth only to spend all our war More

by JUANTIAWHIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan pierce
Apr 21, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to travel such a long distance multiple times and still not have things resolved the way you expected. That kind of back and forth, especially when time and warranty miles are involved, can understandably lead to a lot of disappointment. We also recognize how important clear and timely communication is when it comes to service visits, and it’s clear we didn’t provide the level of attentiveness you deserved. Please reach out to Patricia Charles at 505-338-5826 or Cory Reeves, our Service Director, at 505-338-5932 whenever it’s convenient for you.

April 17, 2025

My car was in the shop for 7 weeks. I dropped it off for a broken heater. The heater wasn’t fixed but I was charged 800 dollars. Communication was inconsistent and often incorrect. More

by THOMASA.USTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Orosco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Ashby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to go without your vehicle for that long, especially when the issue you originally brought it in for wasn’t resolved as expected. We also recognize how confusing and inconvenient inconsistent communication can be—especially when it involves billing and repair updates. That’s never the type of experience we want anyone to have when visiting us. If you’re open to it, we’d really appreciate the opportunity to go over the situation in more detail and help clear things up. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com—or you can also speak with our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com.

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