Reliable Chevrolet - NM

just bought a 2012 crew cab 2500 in April 2012 the day i picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right picked it up had vibration and and the brakes squealing turned out to be drive shaft was bent Reliable did good job repair on that I now on the right rear brakes squealing I have taken the truck back two time's the first was told it was brake dust! the 2nd time was the brake was glazed! so they Turned the rotors and put new brake pads still """"squealing""" So I decieded to go back to reliable and it turns out that all the shop personal are no longer working there?? I tried trading the truck in that I paid 40,000 for and Reliable will only give me 27,000 for the truck they sold me . I have now called another Gm service department to get the truck fixed since Reliable wont help there customer . I have tried to call ken willis the General Manager left my name ans number we will see .. More

Richard is the best service writer I have ever worked with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! with. He goes above and beyond each and everytime. Absolutely a must keep employee. Enjoyed my visit! More

Went to this dealership on recommendation of a finance company. At first I thought the manager(can't remember his name)was really listening to what I had to say, but this was not the case as nothing went company. At first I thought the manager(can't remember his name)was really listening to what I had to say, but this was not the case as nothing went right after that. He assigned Ernesto to show me a couple of vehicles, which were nice. Ernesto was obviously very inexperienced and sounded as though he was reading a procedure from a book on sales. (I don't deserve a sales rep that knows something about selling?) Ernesto proceeded to figure the deal after I told him what I was expecting and could handle. When he proceeded to present the deal to me, I began to wonder if someone had written "stupid" or "sucker" on my forehead. The offer for my trade in was totally out of line, in fact was so low it was insulting. They had added the actual amount of what I owed on the trade in back onto the price(which was proper), but then added in what I would pay should I were to pay out the trade in(including interest,$17,xxx)WHAT? The whole thing was set up to look as though I were stupid or a sucker. Very degrading and made me feel that they thought I was "Mr. Stupid old man that should be taken advantage of." I felt very insulted through the whole ordeal. I will never recommend these rip-off artists to anyone. In fact while I was sitting there being ignored, another couple got upset about the deal they were offered and stated loudly that they would go to a different dealership that would give them a better deal. WARNING.... More

This dealership is by far the worst in New Mexico. They are liars and thiefs do not waste your time or money with these people. They sold me a nearly salvage vehicle for full price and I was told the car f are liars and thiefs do not waste your time or money with these people. They sold me a nearly salvage vehicle for full price and I was told the car fax just didnt come up yet when the accident had happened years before. Take your used vehicles to wreck check (tommys auto body) he will check your vehicle for free you will certainly need it if you shop here. After complaints through the attorney generals office, their fake manager Ken Willis told me he would make everything right. Out of my own foolishness I went back thinking he genuinely had made a mistake and he would give me a deal when I haggled for a vehicle that was pre owned with the previous ownwers belongings still inside including a childs boogers wiped on the inside cieling of the car disgusting!!! they couldnt even detail it before they put it out for everyone to see. It may look nice on the outside but check the vehicle well. Shame on you Reliable Chevrolet, you shouldnt be able to use the word relaible in your store name. More

I bought a brand new 2011 Chevy Camaro convertible ss. Only had the car 4 Weeks driving home at 1am battery light came on. Took it in to dealer said it had bad battery so they replaced it. Two Weeks later Only had the car 4 Weeks driving home at 1am battery light came on. Took it in to dealer said it had bad battery so they replaced it. Two Weeks later on the way to work battery light comes on and check charging system light I turned radio and AC off to make it to work as I get to work battery saver mode light comes on. My husband took my car back the same day this happened which was Tuesday here I am Saturday car still at dealership with no answers. I went in told them I didnt want the car to make it good and get me in to something elsethat I need a reliable car I work late hours. They said the only way they could help me as taking car in on trade and my car deprecated about $10,000. I have been a loyal customer to them and after this I will never do business with them or recommend them. More

Everyone I met at this dealership is wonderful! My experience with Reliable Chevrolet was an outstanding one. Richard DiFino in the service department is always knowledgeable and honest whenever servi experience with Reliable Chevrolet was an outstanding one. Richard DiFino in the service department is always knowledgeable and honest whenever service or repairs are needed. Daniel Serrano was a great salesman, and was friendly, knowledgeable and thorough in demonstrating details about the different cars I was considering. Yavonne Mahon, in finance, is a very friendly and kind person and was good at explaining details and going over the available extended warranties and paperwork. Ken Willis is an excellent owner, making sure I received the right car for me at the right price. I highly recommend Reliable Chevrolet. They really strive for excellence at every level and were a pleasure to work with. More

David Allen was a great salesman! He made me feel comfortable on the test drive, showed me all of the features and was very knowledgeable about the entire car and all it had to offer. I went to anot comfortable on the test drive, showed me all of the features and was very knowledgeable about the entire car and all it had to offer. I went to another dealership but ended up returning and purchasing a 2012 Camaro LT2 RS. I had specific options that I wanted in the car and David found a Camaro that had all of them. I am totally satisfied with my new car and the experience with David and Reliable Chevrolet! More

Typical Albuquerque Dealership, full price was the only price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What price offered. Variants on full price that where actually over sticker due to add ons that are worth nothing. Told high pressure sales person "What it would take" about 3 times, $800 over invoice with no add ons, cash only deal. I WAS IGNORED!!!!!!!!! Wanted to buy $60K truck (3500HD crew cab diesel) walked away with nothing. Will buy from costco services final price WILL BE no more than $800 over invoice. Sales jerk tried to pit wife against husband, I been married 17 years...nice try. we both laughed and left right after that. Ended up buying previous GM car, a new 2005 Corvette for $1,000 off sticker from North Dakota dealership but was willing to pay full sticker price in Albuquerque. they dropped it off at Gallas. NO FEES, no paperwork charges no add ons, full sticker price minus $1,000 plus TTL for a hard to get car (I got number 2008 from the newest line at the time, ordered with my exact specs and delivered within 2 months.) did you get that? I ORDERED a special order car from another dealer and got it within 2 months AND got $1,000 off. Truck before that (2003 Avalanche) demo at Reliable and given NO break, not one dollar off price! Bought that one from Cars Direct for $500 over invoice and picked up at Gallas also. (The sticker on the window had add ons, they where ignored my out the door price was $500 over invoice plus TTL.) My keys to my trade in where held hostage, finally had to get rude to get them back. My 2000 Toyota was purchased in Memphis BELOW invoice with no hassle 15 minutes and out the door deal. (I still drive that truck) I am SO done with Reliable and the bozos across the street. not when I can order the exact car or truck I want and not have to deal with these crooks. How can they stay in business? $150K of cars/trucks since 2003 I have purchased.....I know having my cars dropped at local dealerships gives them plenty of money, so I plan on having the next one dropped in either Denver or Phoenix. Do I sound like a difficult customer??? really? I walked in the toyota dealership from the previous two trucks and out in 15 minutes. I bought my Nissan in 2000 over the phone and picked it up on my way to work (ALL in Memphis) The avalanche I bought? I WAS IN THE ONE I WANTED at Reliable! bought same one on the internet and picked it up at Gallas. The Corvette? I knew exactly the one I wanted AND was willing to pay full sticker price. Took 10 minutes of the dealer in North Dakota's time. Sent back and forth a couple of emails and picked it up within 2 months. 3500HD Diesel? I know which one I wanted and FOUND it at reliable, I did the homework looking for it at the GM website. To top it all? My 2005 Vette had a recall that I knew about. Had to go home and print it out to show shop manager as he did not believe me and could not look it up. Told dealership to NOT run the car without me being there to test the brakes they replaced. Some young kid took it out for a joy ride anyhow and brought car back smelling like it had been run hard as crap. Kid got out of car visibly shaken. MPG meter was about 19 when I dropped the car off with 1/2 a tank of gas gone, after joy ride it was at 10 Mpg average......not sure how hard you have to run the car to do that but it must have been outrageous, nice treat for brand new brakes huh? I floor it once a day at a minimum and still get 19 MPG average. I was told by a friend that since this poor dealership sells less than a dozen vettes a year they rarely see them and have a bad habit of running the dog crap out of them when they get into their shop. I should have known better, I gave specific instructions to avoid that but they where ignored. I understand very well they are REQUIRED to demo a car after they do brake work, I told them to do it with me there ONLY. Notice I gave this pitiful excuse for a dealership multiple chances to "Win" my business. NOT another chance. Before you cry and say $500 over invoice will put a dealership out of business, STOP. They get holdbacks and bonuses for selling more cars and plenty of other incentives. If I can buy a truck in Memphis for $500 over ACTUAL COST (I took their hold back!!!) then they can sell me a truck for $800 over invoice here. Paperwork fees, office fees, tag fees, advertising fees....THAT IS ALL PART OF RUNNING A BUSINESS! That is the same as add on bag fees the air lines charge, it deceptive and disingenuous. How about Smith's Charging you electricity fee, advertising fee, cart purchase fees, employee salary fees, stocking fees on top of what you purchase at their store??? More

When my husband and I walked into Reliable Chevrolet lot last Wednesday night we didn't know we were about to have the most pleasant experience in our car-shopping history, and we had bought 7 cars for the last Wednesday night we didn't know we were about to have the most pleasant experience in our car-shopping history, and we had bought 7 cars for the last 10 years! Mark helped us in his non-pushy but friendly and yet very knowledgeable way, since my husband had done his homework well it didn’t take us long to decide which vehicle to get. Mark worked with us patiently with all the number games till the deal has been reached, and he waited at least 2 extra hours while we went through the paper work with the financial department, way passed the closing hour! Mark really showed deep understanding for our situation and strong professionalism during the process, we would definitely recommend this dealer and most importantly, Mark to our family and friends! More