Reliable Chevrolet - NM

Service Dept - Lack of communication Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half sh Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half shaft" issue. Apparently it was not taken care of properly in Sept 2013. With all the press lately, Chevy is not the best name in the business right now. Anyway, I arrived a 0730 this morning and the service guy was unaware of why I was there! I showed him the recall notice, he had to take it to another guy (Daniel) to see what it was for! He returned and said that they did not have the parts in stock and just ordered them and it would take about 5 weeks before they could get me back in! So, my question is, why did I make an appointment for a recall, and not get a courtesy call to let me know not to waste my time today and reschedule it when t part came in? This would be customer service 101!! Just communicate with the customer, be proactive!!! I will of course be speaking with the service manager/s. Communication and the lack of any form of an apology is the reason I have all my routine and complex services taken care of elsewhere. I only go to the dealer if it happens to be a recall item!!! See you in 5 weeks. More

Beware of Reliable ripoffs In March I began looking for a Silverado HD LTZ. I wanted white. I looked in Albuquerque unsuccessfully for two months then began looking in adjacen In March I began looking for a Silverado HD LTZ. I wanted white. I looked in Albuquerque unsuccessfully for two months then began looking in adjacent states on the internet. Very quickly I found the truck I wanted in Arizona, Colorado and Texas. In late May, I found that Reliable too had acquired a white Silverado HD LTZ. I spoke with James several times and set an appointment with James on May 24 at 9:00 am. Before I got there Josh called me to make sure that I was coming in. We walked in on time only to find that James was not there. Next, Brad Smith spoke with us and I told him I wanted to purchase their white 2014 Silverado LTZ; he took the basic information and left. He left to go find the truck. Next thing I knew, Lawrence Sedillo came and told us he was going to go get the truck from the Cottonwood tent sale. I told him that was not necessary, I didn't want to drive it I wanted to buy it. He disappeared and we did as well; going to get coffee. When we got back, Lawrence reappeared and showed me a small print out telling me the truck was going to me $59K+($57K+TTL). Still no forms, no invitation to negotiate, no other sales propaganda. I then told Lawrence I wanted to make an offer. At that point I showed him internet print outs of similar trucks I found on the internet and specifically I showed him a truck from Stonebriar Chevrolet in Frisco, TX that was exactly like Reliable's with a price of $51.3K! Still no forms or contracts, he asked me what I wanted to offer. I offered $52K, $700 more than the truck in Texas. He ran off and came back and told me they could not do business with me......effectively asking me to leave. Oh, Lawrence suggested that the internet deal was a scam; sour grapes. Haha, I bought the truck for $51.3K ! Almost 4 weeks later the Reliable truck is still on the lot, only now they jacked the price up to $60K+. People beware, these guys are thieves. Do your homework. Purchase elsewhere. I convinced my brother in law and he just bought a truck in Phoenix. RELIABLE WILL RIP YOU OFF IF YOU LET THEM. More

Overall bad experience I felt like we were just shoved out the door as closing time approached. A couple of employees were friendly and ok but the rest were just rude and ob I felt like we were just shoved out the door as closing time approached. A couple of employees were friendly and ok but the rest were just rude and obnoxious. We were made to wait to talk to someone. They sent out a post visit survey but no one bothers to respond to negative feedback. More

Was very apprehensive about getting a new vehicle given me being upside nearly $8,000 on my trade in. But James in their internet department convinced me it was possible to get a new car. So I stopped by a me being upside nearly $8,000 on my trade in. But James in their internet department convinced me it was possible to get a new car. So I stopped by and the managers and salesmen worked with me and my less than stellar credit and financial situation and got me a very nice Malibu at a lower rate than I expected and a payment I can afford. I will send all my family and friends to see Reliable Chevrolet anytime! Thanks guys! More

Shopped online for a week through different dealers looking for a good compact sedan. I went in to a few places and either didn't have anything for me or was really rude cause didn't think I knew anyth looking for a good compact sedan. I went in to a few places and either didn't have anything for me or was really rude cause didn't think I knew anything. Talked to Brad on the internet for a price on a Cruze I liked. He was really helpful and got me info on it. Came in for our appt and he set me up with Tyler who was very cool and made it a very relaxed experience. Found a very nice loaded Cruze that we liked but was above our means. Paul, manager, came out and got us a really good deal that we wound up taking and couldn't be happier. Defiantly ask for these guys when you go in. You Won't regret the experience!!! More

By far the worst experience ever! Im no rookie to car buying, and I know this to be the worst buying experience ever. Its been just under a month, and I've been at the dealership almost every day since I buying, and I know this to be the worst buying experience ever. Its been just under a month, and I've been at the dealership almost every day since I signed papers. The day I drove the truck off the lot, I found the AFTERMARKET radio to not work properly, the alternator making a noise, and a bolt in my tire. I took it back in the next day with a friend who knows plenty about trucks. The respinse to those problems: take the tire to discount tire to fix the bolt, take the truck to audio express to fix the stereo, and wouldn't even look at the alternator. First time I drove it a significant distance on the road, the check engine light comes on. Took it right back (only 9 days later) and was told it was the catalytic converter. I was then to take it to Melloy to fix it under Dodge Warranty. Melloy couldnt fix the problem under warranty because the exhaust is after market, which I was not made aware of. Took it back to reliable AGAIN and now, after a week and half, I had to call several time to gind out the status of the truck. Found out they took it to Larry H Miller to re charge the computer system instead of fixing the actual problem. Not to mention Melloy had also heard the noise the alternator was making. Let me also go back to when.I took the truck to Brandon about the catalytic converter. He told me right awayhe would "make it right" and fix it. I told several people several times, including Brandon that I wanted out of the deal and wanted my car back that I traded. Brandon lied directly to me on the phone and said they already sold my car. I drive to the lot and see my car sitting right outside with a sticker on it. This has been the most shady deal I have ever dealt with. Tried to talk to Ken and same story, trying to explain their way out of what they did. Said Melloy only wants to mark up the quote to get more money. Never, NEVER have I ever had this type of treatment. I should of seen the signs right away, but if I cqn help anyone else out by preventing this, I will. I will make it a priority to make sure no one goes to these people and get screwed like I did. The last thing Brandontold me today before I left, "if ccatalytic goes out again ill make it right." I asked for that in writing this time and guess what the reponse was. "Oh we cant do that." Worst of the worst experience ever. I feel sick to my stomach over this deal and will make a complaint to the AG's office. More importantly, I will contact attorney John Ferfermam about this. Hope everyone reads this before buying. Take business somewhere else, like Melloy Dodge, who was very helpful through all this. More

We brought our 2008 suburban to get repairs done on left side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chev side of bumper damaged by others. A claim was established and we came here very confident Reliable would get this repaired considering you are a chevy dealership. Unfortunately that did not happen, our vehicle has been rejected 3 times and still is not repaired and we are almost a month into this issue. November 25, 2013 we dropped off our vehicle and left in rental from Enterprise covered by insurance company. November 26, 2013 1 day later they called and said our vehicle was ready, i came by to pick it up and noticed the paint was way brighter than the truck and did not match, there was a gash on the side of the bumper that was never there before. I showed Gale at auto/body and she agreed that it was defective and said she would fix it. I brought truck back on December 3, 2013 and spoke with Michael, he told me that paint on bumpers never match on all vehicles, im sorry but that is not true. started commenting about the rest of my vehicle saying that none of my paint matches no wherelse. I thought that was very uncalled for and told him the rest of the vehicle has nothing to do with the bumper Reliable fixed. after that he walked off and said he will fix it. left in a rental from Enterprise. 4 Days later my truck is ready once again, I walk around the truck with Michael and noticed there was red paint marks on lower right hand side of bumper. looked like another car hit it and left its marks on there not happy, lots of overspray and bubbles from paint noticeable. lower left hand bumper by hitch was not even painted very noticeable, still rough. Michael agreed and said he will fix it. December 13, 2013 week and a half later and 3 weeks into the repair, they called me and said my vehicle was ready once again. Paint looked good and i was almost convinced that it was finally done, when i noticed the right side of the bumper was buckling out away from upper body of vehicle, it was not put back properly and still loose. showed Christine and she said oh thats no problem we can just push it back in and she pushed it back in with her hands. Really that bumper is loose not put back properly and had bondo in certain areas from work done. When you have your employees scratching the bondo off with there nails and pushing bumpers back in manually and saying its not bad, makes me wonder how many more vehicles have gotten away with this nonsense. I told them I will be speaking with the insurance company about what to do at this point. and dont want nobody touching it. Insurance company suggested for Reliable to finish what they started so we scheduled a drop off with Michael. Between the time we had our vehicle we noticed that our backup sensors are no longer working (that were working great before) we mentioned this to Michael when we dropped off vehicle and he said he would check it. He comes back and says that our aftermarket stereo ruined our sensors, Im sorry but we have never had any problems with our sensors ever even after professional installation of stereo by Audio Express. We want our truck back to normal and wish to get the job done right, if there were any damages done by Reliable after taking that bumper off 3 times i expect you to be professional about it and give me back my vehicle the way i brought it. I dont appreciate the comments Michael has made and i think he is blaming everybody else but himself. Would like a responce sooner than later please. Thank You Sal Flores 505.453.5705 More

My husband and I went in to Reliable to purchase a truck, we got a 2007 chevy Colorado when we bought it the A/C switch was only working on high we went the next day back Chris went above and beyond to make we got a 2007 chevy Colorado when we bought it the A/C switch was only working on high we went the next day back Chris went above and beyond to make sure it got fixed. Not only did he make sure it got fixed he gave us a loaner car. Andrew in the service dept. was great too made sure it got fixed kept me informed. Our experience was awesome here I highly recommend anyone to go to Reliable and ask for Chris Aldrich he's the go to guy... More

This is one of the most shadiest dealerships I have ever walked into AVOID THEM! A worthless shady employee DAVID MAES and his manager PAUL POTTER told me while I was in the process of negotiating that the walked into AVOID THEM! A worthless shady employee DAVID MAES and his manager PAUL POTTER told me while I was in the process of negotiating that the used truck I had wanted had sold then proceeded to attempt to sell me something that was way more expensive then I could afford. Sensing something was wrong I ended up walking out of there (after humoring their attempts at pressuring me into something I didn't want) and calling the neighboring dealership Reliable Nissan who share some of the same used inventory, turns out the truck I wanted was still available and was finally able to work out a deal with them over there I highly suggest that if you are interested in Reliable's used inventory that you speak with the people on the Nissan side only. So in summary avoid DAVID MAES and PAUL POTTER on the Chevrolet side at all cost. UPDATE: I spoke with one of the Managers about what happened and he completely apologized for the incident, apparently he had advised them to bring up some of the red flags he found with the truck and offer me a great deal on another truck. Instead the other two decided to lie to me about what was going on. I suppose not all is bad over there after all but I caution you not to deal with either David or Paul. For me it's hard to make a deal with something so expensive with someone after they lied to you. More