Reineke Ford Lincoln, Inc.

Patti saves the day! Thanks Patti for being so responsive to our service needs. It is next to impossible to reach someone in the service department but after a day and a half of trying to reach someone to our service needs. It is next to impossible to reach someone in the service department but after a day and a half of trying to reach someone and leaving several voice messages - I got Patti Wallace's voice mail. I left a voice message and she returned my call quickly. I know she was swamped, but who isn't these days. She took her time to find out exactly what my service needed to be done. Even arranged for a pickup and a return for my vehicle! Patti truly saved the day when no one else in service would answer their phone, return a voice message and/or return my call. I only gave a five-star review BECAUSE of Patti. Thank you Patti! More

My daughter bought a used Escape at Reineke Ford. Our salesman sold a fabric conditioner (I forget what they call it ) to her that she never got. She was also promised a $500 gas card because she didn't salesman sold a fabric conditioner (I forget what they call it ) to her that she never got. She was also promised a $500 gas card because she didn't hassle price. She never got that as well. They will sit there and lie to your face, whatever it takes to make that sale. When they have their money they are done with you. Stay away from this dealer More

Horrible experience, even one star is a bit too high. Stopped by just to glance at a used car my girlfriend and I were interested in. After dealing with the s experience, even one star is a bit too high. Stopped by just to glance at a used car my girlfriend and I were interested in. After dealing with the salesman that was there that night, discussing the budget and what would and wouldn’t work we left by feeling quite pressured. After only a day, my girlfriend then gets texted about her interest, in which she politely and respectfully replied that we just couldn’t make that vehicle work for our budget. She then receives multiple texts from the salesman (which obviously was upset by her response) throwing out personal jabs about how she’s not at the point in her life to be able to afford such a nice vehicle and how it was crazy for her to not being able to compromise a “measly” $50 extra to get a dream car. It’s one thing to be upset about getting turned down, it’s another to get personal with a customer like you know them and their walk of life. Single handedly the most unprofessional experience I’ve had anywhere, let alone at a stealership, I mean dealership. I will never spend another penny at a Reineke owned facility. More

Great experience!!! We purchased our new car from Kasey and it was great. He is a great sales consultant. We will go back to him for our next car purchase. We purchased our new car from Kasey and it was great. He is a great sales consultant. We will go back to him for our next car purchase. More

Outstanding customer service I always have a great experience at this dealership. Kasey Spence is who I always use and I highly recommend him to anyone needing to buy or lease a v I always have a great experience at this dealership. Kasey Spence is who I always use and I highly recommend him to anyone needing to buy or lease a vehicle. He gives outstanding customer service and he really listens to what you are looking for and what your budget is to help you find the perfect vehicle. More

Routine maintenance. Waiting room, bathroom clean. TV, current newspapers and magazines. Hot coffee while you wait. Staff was professional and friendly! I don't mind waiti Waiting room, bathroom clean. TV, current newspapers and magazines. Hot coffee while you wait. Staff was professional and friendly! I don't mind waiting on my vehicle to be serviced. More

Nothing is ever fixed I've been in there numerous times for the same thing and still problems. I've been in there recently for a recall. Not fixed correctly but now I'm I've been in there numerous times for the same thing and still problems. I've been in there recently for a recall. Not fixed correctly but now I'm out of warranty. I won't ever buy a car from this dealer again. More

Great experience with no hassle! Kasey Spence was a very good salesman with his product knowledge and we would sugggest him to anyone looking to purchase/lease from this dealership. Kasey Spence was a very good salesman with his product knowledge and we would sugggest him to anyone looking to purchase/lease from this dealership. More

Explorer Brian once again made it very simple to obtain a vehicle and explained how many of the options worked. Also very helpful in hooking phone up Brian once again made it very simple to obtain a vehicle and explained how many of the options worked. Also very helpful in hooking phone up More

Best Buying Experience in 40 years Went out to buy a pair of boots and just stopped in to the dealership out of curiosity to check out the new Ranger. Kasey Spence met us as we walked Went out to buy a pair of boots and just stopped in to the dealership out of curiosity to check out the new Ranger. Kasey Spence met us as we walked in. What can I say. I now own a brand new Ranger Sport and cannot imagine being happier with our purchase. Kasey's sales approach is the perfect blend of customer service and product knowledge. The fact that he cares about his customer and his dealership show's through in his professional demeaner. I'd recommend that anyone looking for a new vehicle stop by Reineke and ask for Kasey Spence. More