Reineke Ford Lincoln, Inc. | Page 10

Amazing Truck Buying Experience! From the moment that I walked into the dealership, everyone that I worked with was top-notch and professional with their actions. My salesman, Kasey S From the moment that I walked into the dealership, everyone that I worked with was top-notch and professional with their actions. My salesman, Kasey Spence was low-pressure and worked hard to find me the truck that I wanted at the price I could afford. The General Manager Roger Barton and New Car Manager Joe Cajka also greeted me and worked tirelessly to make sure that they were doing everything possible to seal the deal professionally. I would highly recommend stopping to see the family at Reineke Ford in Findlay for your next new car/truck purchase! I would like to personally thank Kasey for making my truck buying experience easy and I'll be back to buy from him and this dealership again when my wife's car is ready for a trade! More

Awesome car buying experience! Casey Spence was the ideal salesperson. He focused on the heart of sales where it should be which is connecting with customers. No one wants to be pus Casey Spence was the ideal salesperson. He focused on the heart of sales where it should be which is connecting with customers. No one wants to be pushed into what someone else thinks you need and Casey never pressured us into anything that we might be happy with. He focused on the things he could do and not on the things he could not do. He was very attentive through the whole process and never rushed us. He took the time to walk us through our new vehicle to make sure we knew everything we wanted to know to use it and more. In such a short amount of time made a lasting impression and feel that we left with more than a car. In short, I would describe Casey as the friendly neighborhood salesman and would make anyone more than comfortable to buy a car from. My husband is usually skeptical of people at first and even had his approval from the start. I thank Casey for ultimate car buying experience and hope to see him on our next car buying experience. More

Excellent Customer Service Reineke Ford in Findlay provides exceptional customer service. My Escape was scheduled for an oil change/tire rotation. I was greeted immediately and Reineke Ford in Findlay provides exceptional customer service. My Escape was scheduled for an oil change/tire rotation. I was greeted immediately and the appointment was confirmed. The customer waiting area was comfortable and welcoming. EVERY employee that walked by smiled and spoke. They cared about my comfort and wanted to be certain I knew where to go to get whatever I might want. My car was returned and information pertaining to the service was shared. I enjoy being taken care of as well as my car. More

Prodigious Customer Service! After just skimming the internet for a car that caught my eye, I found my Sonata on Reineke's website. I called and immediately had Kasey Spence answe After just skimming the internet for a car that caught my eye, I found my Sonata on Reineke's website. I called and immediately had Kasey Spence answer, I told him I was interested and he didn't hesitate to get the car cleaned up before I got there. He was extremely personable, and didn't express even a hint of pressure for the sale. He was knowledgeable about the vehicle, and also didn't hesitate to answer all of my questions. I went there to just check out the vehicle, and ended up leaving with it. I am very impressed with not only Kasey, but the entire Reineke environment. Highly recommend Kasey Spence! More

Painless, except for writing the check! I experienced a quick connection with my salesperson, Kasey Spence. Kasey was well informed on the vehicle I was interested in and answered all questi I experienced a quick connection with my salesperson, Kasey Spence. Kasey was well informed on the vehicle I was interested in and answered all questions I had. Kasey was also patient with me as I looked at several vehicles in his inventory as well as at other dealerships. I ended up with a vehicle he had to get from another, out of state dealer and that process went without a hitch. I am more that satisfied with my awesome new vehicle as well as with my dealings with Reineke Ford and Kasey Spence! More

Treated so well!!! First of all, I was only in the market for used car. Our salesman Chris Newland treated us like a big commission sale. Didn't feel like we were bein First of all, I was only in the market for used car. Our salesman Chris Newland treated us like a big commission sale. Didn't feel like we were being 'techniqued'. He worked very hard to get us in the vehicle of our choice for our price. I would definitely recommend him! More

Honor in question I Bought my 2008 Mercury Mountaineer on Saturday, July 30th. I had been searching for months and found this vehicle in Ohio and decided to make the 2 I Bought my 2008 Mercury Mountaineer on Saturday, July 30th. I had been searching for months and found this vehicle in Ohio and decided to make the 2 hour trip down to look at it. My original salesperson was out of town and I was told to ask for Chris. When we arrived, he was with another customer so we got handed over to another guy Mike. He was nice, let us test drive the truck and gave us all the service information that was completed when it was turned in for trade. The truck drove great during the test drive. We tried to get a better price on the truck, but the best they would do is $300 off. I ended up paying $11,700 for the truck. I will say it was exceptionally clean. I drove it back to Michigan (120 miles) with no problem, but after 3 days of driving back and forth to work (7 miles one way) the truck started making a very loud noise from the front end. I was scared to drive the vehicle and took it to a certified mechanic right away. Come to find out it was a front right hub wheel bearing assembly. that was in horrible condition. The service record that the salesperson provided showed they knew of issues on 2 other wheel bearings that were replaced at time of full point inspection. This wheel bearing should have been replaced as well. So in less than a week, and less than 300 miles my truck needed $450 in repair due to the dealership's lack of attention. This vehicle should not have been sold in that condition. I have a call into the salesman and am expecting a resolution in compensation for my time and money. After all I drove 2 hours to Ohio believing I was getting the best while for the price I paid. Further review if/when I hear back. More

Painless sale Kasey Spence made my purchase painfree, worked with me to give me the most for my trade in and a great deal on my 2014 F 350. I will definitely buy my Kasey Spence made my purchase painfree, worked with me to give me the most for my trade in and a great deal on my 2014 F 350. I will definitely buy my next vehicle from Kasey ! More

Best sales person I ever have experienced. Reineke Ford in Findlay, Ohio is lucky to have Kasey Spence as a salesperson. He was not pushy or arrogant and spent a lot of time listening to my nee Reineke Ford in Findlay, Ohio is lucky to have Kasey Spence as a salesperson. He was not pushy or arrogant and spent a lot of time listening to my needs. He worked with me to get a price I felt was appropriate and he helped me get my truck set up with my phone. If you want a good experience looking at vehicles, ask for him. Thank you Kasey! More

Great experience I bought my Lincoln MKX from Reineke & I love it. The experience was great. Kasey Spence was my salesman & he was great at answering any questions I bought my Lincoln MKX from Reineke & I love it. The experience was great. Kasey Spence was my salesman & he was great at answering any questions that I had. I will absolutely recommend him & Findlay Ford to anyone that I know is looking for a vehicle. More