Regional Hyundai

My wife and I purchased a car on 12/15/20, with what we thought was awesome service. We waited until after the new year to receive the title due to the holidays. On 1/4/21 we both started calling trying to thought was awesome service. We waited until after the new year to receive the title due to the holidays. On 1/4/21 we both started calling trying to locate the title so we could get our TT&L taken care of before our paper tag ran out. Upon several attempts we would always get the same answer, “let us see what’s going on we will give you a call back”. Without ever receiving a return call. Finally on 1/22/21 my wife speaks to someone and they say, “ ok I will overnight you a new paper tag” at this time is not knowing any better didn’t think twice about it. On 1/24/21 we still hadn’t received the tag, however I needed the car to go to work. I was pulled over by a state trooper and I explained the situation, he proceeded to tell me that the 2nd tag would be illegal and would have impounded the car if it had been on there. Today me and my wife both call and call and finally my wife gets someone on the phone that magically fixed the situation somehow after I threatened to bring the car back. Apparently the title is going to be ready for pickup on 1/26/21. I hope everyone has better luck and good business with them if you choose to do so, but I won’t go back. More

IF I COULD GIVE THIS PLACE NO STARS, THIS PLACE WOULD HAVE A NEGATIVE RATING FROM ME!!! STAY FAR AWAY FROM THIS DEALERSHIP!!! THEY LIE ABOUT THEIR LOANS AND GIVE YOU A SPOT DELIVERY AGREEMENT IN HOPE HAVE A NEGATIVE RATING FROM ME!!! STAY FAR AWAY FROM THIS DEALERSHIP!!! THEY LIE ABOUT THEIR LOANS AND GIVE YOU A SPOT DELIVERY AGREEMENT IN HOPES SOMEONE PICKS UP YOUR LOAN!!! ONCE THEY SELL YOU A CAR THEY MOVE ON TO THE NEXT VICTIM AND LEAVE YOU HANGING WITH QUESTIONS AND BEAT AROUND THE BUSH WHEN YOU DEMAND ANSWERS!!! THEY ACT LIKE THEY ARE TOO GOOD FOR YOU, GIVE YOU THE RUN AROUND AND ACT ALL HIGH AND MIGHTY! STAY AWAY FROM MICHELLE WITH INTERNET SALES! THERE IS NO SAVINGS THERE! SHE IS ALWAYS TOO BUSY FOR YOU! STAY AWAY FROM ZACKY IN FINANCE CAUSE HE SITS ON HIS HIGH HORSE CAUSE HE KNOWS SO MUCH AND READ SO MUCH BOOKS! STAY AWAY FROM THEIR SERVICE DEPARTMENT CAUSE APPARENTLY NOTHING WORKS AND THEIR TEAM IS NEVER AVAILABLE! STAY AWAY FROM THEIR MANAGERS JASON AND STAVROS CAUSE THEY SIT IN FRONT OF YOU AND PRETEND THEY ARE SALES PEOPLE AND NOT MANAGEMENT WHEN CLEARLY ON THE PAGE IT SAYS THEY ARE MANAGEMENT! THE GENERIC NUMBER THEY GIVE CAUSE THEY OH SO SUDDENLY CARE, IS THEIR GENERIC NUMBER TO GIVE YOU THE RUN AROUND ALL OVER AGAIN! BRAND NEW CAR MISSING WINDOW PANELS, NEVER CALLED ME WHEN IT CAME IN. BUBBLED TINT, I HAD TO SKIP WORK 2 TIMES AND BOTH TIMES THE GUY WAS NOT THERE, 3RD TIME THEY TOLD ME I WAS TO BE GIVEN A LOANER, WHEN WE GOT THERE NO LOANER WAS WHERE IT WAS SUPPOSED TO BE AND THEY HAD TO FIND ONE FOR US. THIS LOANER HAD A BAD TIRE BUT MY HUSBAND WAS TOLD DONT WORRY IT WAS GOING TO JUST BE A COUPLE HOURS... CAME OUT FROM WORK TO A FLAT TIRED LOANER! YOUR SALES PERSON WILL ALWAYS BE TOO BUSY WITH A CUSTOMER TO TALK TO YOU! APPLICATION HAD WRONG SPELLING FIRST TIME AROUND AND HAD TO CORRECT THAT. WHEN THE 30 DAYS WAS UP I CALLED FINANCING TO FIND OUT WHAT HAPPENED. 2 DAYS LATER THEY CALLED AND TOLD ME FINANCING FELL THROUGH BECAUSE SOMEONE PUT IN THE WRONG SOCIAL SO THE BANK KICKED IT BACK AS FRAUD, WAS NOT TOLD BY ANYONE UNTIL IT WAS TOO LATE, THEN WAS ASKED FOR SOCIALS AGAIN AND TOLD ME I POSSIBLY HAD TO RETURN THE CAR. NEXT DAY TOLD ME THEY HAD TO RUN CREDIT AGAIN BECAUSE IT EXPIRED DIDNT EVEN TELL ME TIL I GOT NOTICES FROM MY CREDIT CARDS TELLING ME A LENDER WAS PULLING CREDIT AGAIN. KEEP IN MIND THEY SOLD MY CAR, WENT BACK TO THAT CUSTOMER AND HAD TO TAKE MY CAR BACK FROM THEM. SOMEONE STOLE MY ORIGINAL FLOOR MATS THAT CAME WITH MY CAR,FROM MY CAR AND I WAS TOLD TO GO PURCHASE GENERIC OREILLY FLOOR MATS AND THEY WOULD REIMBURSE ME UPON SHOWING A RECEIPT! AT THIS POINT I WAS DONE! I BROUGHT THEM THE TUCSON AND TOOK MY CAR BACK! I WENT TO JIM NORTON TOYOTA AND GOT A BRAND NEW VEHICLE WHICH WAS MORE EXPENSIVE THAN THE TUCSON, INTEREST RATE WAS HALF WHAT HYUNDAI OFFERED ME AND TOOK MY TRADE IN OFFER FOR THE SAME AMOUNT NO PROBLEM! I WAS GIVEN PERSONAL CELL INFORMATION SO I WOULDNT HAVE TO CALL AND SIT AND TWIDDLE MY THUMBS HOPING FOR A CALL BACK, NO BEAT AROUND THE BUSH. HYUNDAI LOST 2 CUSTOMERS LAST NIGHT! TOYOTA GAVE ME LOWER PAYMENT, LOWER INTEREST, SAME AMOUNT OF COVERAGE WITH GAP AND WARRANTY PLUS MORE, A BRAND NEW CAR, AND MANAGEMENT DOES NOT HIDE PRETENDING TO BE A SALES PERSON AND LISTEN TO FRUSTRATED CUSTOMERS COMPLAIN AND NOT STEP IN LIKE HYUNDAI! THE MANAGERS ARE IN PLAIN SIGHT! HYUNDAI WILL TELL YOU THERE IS NO MANAGEMENT AROUND EVEN WHEN THEY ARE STANDING RIGHT IN FRONT OF YOU! IF YOU WANT TO BE CONSIDERED A VALUABLE CUSTOMER AND SOMEONE WHO A DEALER WILL BEND OVER BACKWARDS TO HELP AND TREAT YOU LIKE A HUMAN BEING AVOID THIS PLACE! THEY STEAL YOUR MONEY AND THEY STEAL YOUR THINGS AND THEN SPIT YOU OUT TO FEND FOR YOURSELVES! THIS WAS ONE MONTH OF FRUSTRATION, REGRET, AND MISERY! CREDIT PULLED MULTIPLE TIMES, CAR AND TAGS LATE ON PAYMENTS BECAUSE OF THIS DEALERSHIP! THEY TELL ME THEY PRIDE THEMSELVES IN THEIR CUSTOMER SERVICE BUT LET ME TELL YOU THEIR CUSTOMER SERVICE IS A JOKE! EVERYTHING THEY DO IS A JOKE! STAY AWAY!!! YOU HAVE BEEN WARNED! More